iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%84+53.4Reliability 28%85+24Replies to reviews 8%8+0.7Experts Score= 78Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 40 adult educationiPosition by Experts Score among all companies we track in this category. · better than 56%
4.7★★★★★120 Google reviews · 24 photos
83%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Pacific Community Center in Upland, CA, holds a 4.7-star rating from 120 reviews, with the owner responding to 3% of comments. Guests frequently cite spacious indoor and outdoor areas, clean facilities, and prompt communication for private events like showers and birthdays. The venue also supports community activities such as basketball and free holiday food distributions, which reviewers describe as organized and friendly. Minor criticisms note that the space can feel small for sports and that lines form for free services.
Google rating: 4.7 out of 5 from 120 reviews (83% five-star).
Reviews on this page: 120 Google reviews (64 with written comments, 2 with photos).
Owner responses: the business replied to 3% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Pacific Community CenterAdult Education median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Community Center: 84/100 on this factor. Category median: 80.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Community Center: 85/100 on this factor. Category median: 80.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Community Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Community Center: 8/100 on this factor. Category median: 33.F
8
Bar = this company · dark tick = category median.
Star ratings
120 Google reviews we collected
4.7of 5
5 stars9983%
4 stars119%
3 stars65%
2 stars11%
1 star33%
Praise vs complaints
Phrases our text analysis found in 64 written reviews
100%praise
Praise23100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1670%
Quality & results29%
Would recommend29%
Speed & response14%
Communication14%
Price & value14%
What customers talk about
We read 64 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Daisy, Sky, and the entire staff were incredibly kind, welcoming, and accommodating.”
“We had such a wonderful experience hosting our baby shower at Pacific Community Center!”
“So grateful for their hospitality and would absolutely recommend hosting an event here.”
“Communication was prompt, and the planning process felt easy and collaborative.”
“•The trees surrounding the quad area create a perfect backdrop and help cutdown on decor costs”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
ray7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had such a wonderful experience hosting our baby shower at Pacific Community Center! Daisy, Sky, and the entire staff were incredibly kind, welcoming, and accommodating. Communication was prompt, and the planning process felt easy and collaborative. The venue was beautiful, spacious, and perfect for our guests…
edLocal Guide · 166 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
muy buen lugar es para ayuda a la comunidad ya sea de niños y mujeres mañtratadas
Cheryl2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Celebrated my mom's 80th Birthday last April 18th, got so many positive feedback about the venue. We rented out the clementine hall its so spacious and the availability to be able to use the outdoor patio we had enough space to set up our catering food and for our guest young children and teenagers to be able to…
Megan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Such a wonderful community center! They were giving away free turkeys, and the whole process was organized, friendly, and thoughtful. The staff and volunteers truly care about the community. Thank you for making the holidays a little brighter for so many families!
Rachel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Thankful to get the opportunity to come here , this is my 2nd year coming for the free turkeys and I’m grateful and thankful every time.
cynthiaLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Friendly, services for the whole community. I really appreciate the help during the holiday season.
We had such a wonderful experience hosting our baby shower at Pacific Community Center! Daisy, Sky, and the entire staff were incredibly kind, welcoming, and accommodating. Communication was prompt, and the planning process felt easy and collaborative. The venue was beautiful, spacious, and perfect for our guests and vendors. We especially appreciated the calm, welcoming atmosphere throughout. So grateful for their hospitality and would absolutely recommend hosting an event here. We would happily return!
Event type: Party
Capacity level: 50–100 people
Venue style: Modern, Elegant
Parking options: Free parking lot
ed EsquiLocal Guide · 166 reviewsiTotal number of Google reviews ed has written across all businesses on Google Maps, not just this one.
Celebrated my mom's 80th Birthday last April 18th, got so many positive feedback about the venue. We rented out the clementine hall its so spacious and the availability to be able to use the outdoor patio we had enough space to set up our catering food and for our guest young children and teenagers to be able to hang outside. It was very fun! And especially the bathroom so well kept clean and trash has been always emptied out... really appreciate Sky the director of the hall itself being there all through out our event... Hopefully to be able to book again for me and my husband's 10yrs wedding anniversary for our renewal of vows in 2yrs (2028)🤗🥰 looking forward🙏.
Again Sky and Daisy thank you both for you kind assistance🥰
Carlos TenorioLocal Guide · 63 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Such a wonderful community center! They were giving away free turkeys, and the whole process was organized, friendly, and thoughtful. The staff and volunteers truly care about the community. Thank you for making the holidays a little brighter for so many families!
Jose DiazdeleonambrizLocal Guide · 151 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
