Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently praise Pacific Electric for punctual arrivals, clear communication, and professional technicians who explain work details and provide itemized estimates. Services often include panel upgrades, EV charger installations, and light fixture repairs. However, several low-star reviews criticize the company for failing to adhere to advertised 24/7 availability, missing scheduled appointments, and charging service fees when technicians could not identify or resolve the reported electrical issues.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
1,306 Google reviews we collected
Phrases our text analysis found in 1,053 written reviews
Price verdicts customers left with their Google review
Middle half of what 214 customers paid ($114–$731) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,053 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional from the friendly and knowledgeable office staff.”
“Pacific Electric provided fast, efficient service and showed great knowledge and reliability.”
“I appreciated the attention to detail and the courteous manner of the whole team.”
“Pacific Electric is not honest enough to tell you to call NV Energy and at least 3 of their techs are incompetent.”
“I would highly recommend Pacific Electrical for everyone.”
“I DON'T RECOMMEND THIS COMPANY STEAR CLEAR ESPECIALLY IF YOU HAVE AN INSURANCE JOB!”
“The electrician arrived promptly, was professional and explained everything clearly while upgrading my electric panel.”
“Quick response, on time, efficient and good price!”
“Work was good but they completely over charge.”
“He was extremely honest and didn’t try to upsell on unnecessary services which I greatly appreciate.”
“Not dependable.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Pacific Electric Inc for 8 kinds of job. Pick one to see what they paid and said.
Tim followed up on earlier work by Pacific and insured that all work was completed and up to code. Edwin and Tim very competent and efficient in their work, while also being very friendly and approachable!
My technician Edwin Ortega was extremely knowledgeable and he explained everything where all of us could understand what was happening. Edwin was very friendly and helpful in explaining everything. Edwin fixed everything in a timely manner and he was very professional at all times
Luis is great and always fixes the issue. It’s technicians like Luis that keeps our family using Pacific Electric.
Exceptional job with precise and timely work. SO glad I found these guys to install eV charger. Super clean in garage and what a difference to have this available. Jason’s a True pro and with the company team behind him, Any n All problems get solved. Thank you for that!!
Luis Del Toro made my experience a good one. I explained what I needed done and gave me a estimate. He cost itemized each task and made it easy for me to pick and choose which task I would like to do or have it all done. I would recommend Pacific Electrical and ask for Luis.
Had a bad GFCI outlet. Called Pacific Electric and the lady who answered the phone was very nice and helpful. Made an appointment and the technician came much sooner than expected. Luis was very friendly, professional and definitely knew what he was doing. He quickly found the problem, a bad GFCI outlet in our…
| Job | Reviews | Category typical |
|---|---|---|
| Electrical outlet & switch repair | 114 | $114–$415 |
| Electrical outlet & switch installation | 81 | $248–$986 |
| Electrical panel repair | 71 | $196–$882 |
| Light fixture installation | 67 | $209–$933 |
| Installation | 56 | $322–$2.5k |
| Electrical outlet & switch relocation | 48 | $228–$817 |
| General repairs | 46 | $93–$415 |
| Electrical panel replacement or upgrading | 45 | $1.8k–$4.9k |
4.9 ★★★★★ 1,306 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very professional from the friendly and knowledgeable office staff. Same day service@ time I requested. Edwin was the technician and would not think twice to ask for him again. The
Great service was very professional. Great communication.
Pacific Electric provided fast, efficient service and showed great knowledge and reliability. The electrician arrived promptly, was professional and explained everything clearly while upgrading my electric panel. I appreciated the attention to detail and the courteous manner of the whole team. I felt confident in the quality of the work and will definitely call them again for any future electrical repair or installation. Excited to return for my next project. This is one great company
Hi Cindy, Thank you for your kind words and positive feedback. We're thrilled to hear our quick response and professional service met your expectations. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to serving you again in the future. Sincerely, Pauline Gaumond, Secretary Treasurer Pacific Electric
Dustin did a great job helping us and getting the problem solved
Jason Hardy did a great job with communication and service.
Hi David, Thank you for your positive feedback! We're glad to hear you had a great experience with our customer service and that the installation was well done. We appreciate your support and look forward to serving you in the future. Sincerely, Pauline Gaumond Secretary Treasurer
Pacific Electric services is second to none. Electricians Luis & Hugo were completely professional and performed exceptional work at our residence. I would highly recommend Pacific Electrical for everyone. Thank you!
Tim was polite, professional and good communication skills.
Tim did an excellent job! Kind and respectful! Thank you so much!
After getting multiple quotes for my elderly aunt’s house, we decided to go through with Pacific Electric. Our electrician, Luis, did such an excellent job explaining the work that will be completed. He was extremely honest and didn’t try to upsell on unnecessary services which I greatly appreciate. So far, we are extremely impressed with the customer service we’ve received.
Hi Julia, thank you for the five⭐️ rating and your wonderful review we are happy that our technician Luis did a great job for you and took care of your electrical issues. Our number one goal is customer satisfaction and safety. It is important to educate our customers we are happy to hear that you are extremely happy with the customer service you have received and that you are impressed with Pacific electric Inc.we look forward to working with you in the future for thank you for choosing Pacific electric inc to be the💡 in your home Sincerely Pauline Gaumond Secretary treasurer
⭐⭐⭐⭐⭐ Exceptional service, professionalism, and attention to detail! Pacific Electric is truly a company that goes above and beyond. I couldn't be happier with the service and quality of work they provided at my home. Their knowledge, professionalism, and commitment to doing things right really stand out. One thing that particularly impressed me is how up-to-date they are with today's technology. Their customer notification system is fantastic! You receive an alert letting you know when your technician is on the way, along with information identifying who will be arriving at your door. It's a thoughtful touch that provides convenience, reassurance, and an added sense of security. Their communication, attention to detail, and genuine commitment to customer satisfaction make the entire experience exceptional. It's refreshing to find a company that takes such pride in its work while embracing modern technology and putting its customers first. I highly recommend Pacific Electric to anyone looking for knowledgeable professionals, quality workmanship, reliability, and outstanding customer service. You won't be disappointed!
Hi Mym thank you for giving us a five star rating thank you so so very much for the wonderful review, we are so happy that you we’re happy with Pacific electric and the technician that went to your home. We were happy that we were able to resolve any electrical issues you had and we look forward to working with you again in the near future thank you for choosing Pacific electric inc to be the bright light. 💡 in your home. Pauline Gaumond Secretary treasurer
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
