Customers frequently cite punctuality, professional communication, and reasonable pricing for new installations and repairs. Recurring themes include friendly technicians who explain work clearly and efficient service execution. However, some reviewers note high part costs compared to retail prices and frustration with a $100 call-out fee that is not credited toward subsequent services. A few complaints mention missed appointment windows or incomplete initial diagnoses that required follow-up visits to resolve correctly.
Google rating: 4.9 out of 5 from 470 reviews (96% five-star).
Reviews on this page: 470 Google reviews (294 with written comments, 2 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 3, 2026.
Service: Sod Installation Service serving New Brunswick, New Jersey.
Data from Google, last updated November 11, 2026.
Star ratings
470 Google reviews we collected
4.9of 5
5 stars44996%
4 stars153%
3 stars20%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 294 written reviews
98%praise
Praise49298%
Complaints112%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15230%
Speed & response11423%
Quality & results10721%
Would recommend5210%
Price & value347%
Communication296%
Honesty & trust153%
What customers talk about
We read 294 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“As always, employees are friendly, respectful, and polite.”
“From the first call the level of service was very welcoming was able to have an appointment in a timely manner”
“Pacific Lawn Sprinklers has provided excellent service for years now.”
“technician service is 5 stars but their pricing and responsive to discussing their costs if you have issues is horrible.”
“I highly recommend them to all my friends and neighbors.”
“Have consistently maintained all appointments, pointed out potential issues and reasonable prices”
“It is very expensive but I got 10 years from old control box.”
“They were professional, efficient, and easy to work with.”
“I’ve been using Pacific lawn and sprinklers for several years, from winterization to maintenance of system, they are reliable.”
People customers mention
Hugo8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
From the first call the level of service was very welcoming was able to have an appointment in a timely manner
The rep showed up in time and the service was well executed
Referred to my next door neighbor who was also happy
Response from the owner · a week ago
Hi, Claudia. Thank you so much for leaving us a stellar review!
DAN GANLEY4 reviewsiTotal number of Google reviews DAN has written across all businesses on Google Maps, not just this one.
