Pacific Plumbing Team holds a 4.9 rating from 356 reviews, with customers frequently citing punctuality, clear communication, and fair pricing for services like leak detection, repiping, and water heater installation. Technicians are often described as knowledgeable and efficient in resolving issues. However, a recurring criticism involves scheduling difficulties, including missed calls, unresponsive coordination, and last-minute appointment changes that leave customers without adequate notice.
Google rating: 4.9 out of 5 from 356 reviews (97% five-star).
Reviews on this page: 356 Google reviews (328 with written comments, 24 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 5, 2026.
Service: Gas Contractor serving Los Angeles, California.
Data from Google, last updated November 9, 2026.
Star ratings
356 Google reviews we collected
4.9of 5
5 stars34597%
4 stars72%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 328 written reviews
99%praise
Praise78499%
Complaints111%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response19024%
Staff & attitude17923%
Quality & results12716%
Would recommend11414%
Price & value8511%
Communication628%
Honesty & trust385%
What customers talk about
We read 328 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He knew exactly what needed to be done and carried out the work efficiently and with great care.”
“Ilian, the technician, was extremely professional, knowledgeable, and courteous.”
“He is thorough, professional, and genuinely takes his job seriously.”
“Will be using them again for future plumbing needs.”
“They fixed the problem quickly, gave me the price upfront, and then gave me tips to avoid this I the future.”
“Solved my problem, and were very fair, transparent, and communicative.”
“Kinda pricey though.”
“The crew was nice communicated well and respectful.”
“Arthur is a knowledgeable, dependable, and stand-up contractor who takes great pride in his work.”
People customers mention
Arthur14 reviews
Gleb14 reviews
Paul9 reviews
Andrew8 reviews
Akmal7 reviews
Roman5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Hello there my name is Luis Mendez General building contractor I would like to recommend this plumbing company, professional work working with Roman in a few projects already
Response from the owner · 3 days ago
Hi Luis, thank you for your recommendation and for continuing to trust Pacific Plumbing Team with your plumbing projects! We're glad to hear that Roman has consistently provided professional service throughout your projects together. It means a lot to have the confidence of a fellow contractor, and we truly appreciate your continued support. We look forward to working with you again on future projects!
B
Beverly Hills, CA4 reviewsiTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
I highly recommend Pacific Plumbers. Ilian, the technician, was extremely professional, knowledgeable, and courteous. He knew exactly what needed to be done and carried out the work efficiently and with great care. He was also exceptionally neat and tidy, and my bathroom looks amazing. I’m so pleased we chose this company and would highly recommend them
Price assessment: Great price
Price: $600–800
Services: Shower installation
Response from the owner · 6 days ago
Thank you so much for your wonderful 5-star review and for sharing your photos! We're glad to hear that Ilya provided professional, efficient, and careful service during your shower installation. It's great to know you're happy with how your bathroom turned out. We truly appreciate your kind words, your recommendation, and your trust in Pacific Plumbing Team!
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Steve Katinsky1 reviewiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Thank you for the 5-star review, Steve! We're glad you had a positive experience with Roman and that our scheduling process went smoothly. We appreciate you choosing Pacific Plumbing Team for your leak detection and pipe repair needs. Thanks again for your support, and we look forward to helping you again in the future!
R
Reshma Biniwale9 reviewsiTotal number of Google reviews Reshma has written across all businesses on Google Maps, not just this one.
The PP team was helpful in solving my dilemma. They went overboard to reinstall the faucet of my choice and also waived my faucet cost despite my request to pay for it. The manager Andrew himself was scheduled to install the new faucet. However considering the wear and tear of repeated replacements I elected not to go forward with the reinstall. Carmelita, Wayne and Emmanuel were very polite and apologized for my extended mental strife and even offered continued service with their company with a discount. Very pleasant staff and flexible management with a good track record.
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Response from the owner · 6 days ago
Thank you, Reshma, for taking the time to share your experience and update your review! We sincerely appreciate your patience and understanding throughout the process. We're glad we had the opportunity to address your concerns and work toward a solution together. Your kind words about Carmelita, Wayne, and Emmanuel mean a lot to our team. We understand that the experience had its challenges, and we're grateful for your recognition of our efforts and willingness to give us another chance. Thank you again for your trust in Pacific Plumbing Team. We truly appreciate your support and hope to serve you again in the future!
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Ryan Goldberg3 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
When I called they were able to send someone out very fast. Omar was sent and even though he wasn't the right person for the repair I needed he gave me all the information I needed on what I actually needed fixed and who I should seek out. Will be using them again for future plumbing needs.
Services: Plumbing pipe repair
Response from the owner · a week ago
Hi Ryan, thank you so much for your 5-star review! We're glad we could respond quickly to your plumbing service request and that Omar was able to provide helpful guidance. Even though the repair was outside the scope of what he could assist with, we're happy he took the time to explain the issue and point you in the right direction. We believe that honest advice and dependable service are just as important as getting the job done. We truly appreciate your trust and look forward to helping you with your future plumbing needs!
M
michael klimek6 reviewsiTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Julian is exceptional at his trade. Our hot water heater issues were resolved with great knowledge of exactly how to do it. Very grateful for the level of professionalism!
Response from the owner · a week ago
Thank you so much, Michael! We're glad Julian was able to resolve your hot water issue and provide the knowledgeable, professional service you deserve. We'll be sure to share your kind words with him. We truly appreciate your trust and support!
P
Patricia St.Pierre10 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
I highly recommend **Pacific Plumbing Team and Arthur** for all plumbing needs. As the owner of Custom Home Maintenance, I rely on Arthur to handle a wide range of plumbing services for my clients, from routine drain cleaning to installing whole-home water filtration systems, leak detection systems, and everything in between.
Arthur is a knowledgeable, dependable, and stand-up contractor who takes great pride in his work. He is thorough, professional, and genuinely takes his job seriously. Just as importantly, he is considerate and respectful when entering my clients’ homes, which is essential when working with high-end properties and homeowners who expect the highest level of service.
It is important to me to work with contractors I can trust, and Arthur consistently demonstrates the professionalism, integrity, and expertise I look for in a service partner. I have confidence recommending him for any plumbing project, big or small.
Pacific Plumbing Team is an excellent resource, and I highly recommend Arthur to anyone looking for a reliable, knowledgeable, and trustworthy plumbing professional.
Response from the owner · 2 weeks ago
Thank you so much Patricia for taking the time to share such a thoughtful and detailed review! It truly means a lot to us to have earned your trust, especially knowing how much care you put into choosing the right professionals for your clients.
We're so glad to hear that Arthur continues to deliver the level of professionalism, reliability, and attention to detail that you and your clients expect. He takes great pride in his work, and it's wonderful to see his dedication and respect for your clients' homes recognized.
We sincerely appreciate your continued confidence in Arthur and Pacific Plumbing Team. It's a pleasure working with you and Custom Home Maintenance, and we look forward to continuing to support you and your clients with all your plumbing needs.
Thank you again for your trust, partnership, and generous recommendation!
G
Gretchen Blake1 reviewiTotal number of Google reviews Gretchen has written across all businesses on Google Maps, not just this one.
Thank you so much, Gretchen! We truly appreciate your continued trust in Pacific Plumbing Team over the years. We're glad to hear you've consistently had great experiences with our team, including Gleb. Your kind words about our service, professionalism, and pricing mean a lot to us. Thank you again for your loyalty and support!
B
Bofan Zhang1 reviewiTotal number of Google reviews Bofan has written across all businesses on Google Maps, not just this one.
Called several plumbers on a Sunday morning and these guys got back to me the fastest, at 8 AM. Emmanuel was so patient and immediately found me a technician named Brandon. Brandon was patient and professional, he got my ring out of the sink drain in no time, and even flagged a leaking issue in my place. He was also super friendly to my dog. Emmanuel kept in touch the whole time to make sure the technician was on the way, got the job done, and everything was handled perfectly. Truly thorough from start to finish. Highly recommend!
Response from the owner · 3 weeks ago
Hi Bofan,
Thank you so much for taking the time to share your experience! We're so glad we could be there for you on a Sunday morning when you needed help. It's wonderful to hear that Emmanuel made the scheduling process smooth and kept you updated throughout, and that Brandon was able to retrieve your ring, spot a potential leak, and make the visit a pleasant experience for you and your dog!
We'll be sure to share your kind words with both Emmanuel and Brandon. They'll be happy to know their efforts made a difference. Thank you again for trusting our team and for the wonderful recommendation. We truly appreciate your support!
E
eric bae6 reviewsiTotal number of Google reviews eric has written across all businesses on Google Maps, not just this one.
On time, professional. Well explained and satisfied wirh service.
Response from the owner · 3 weeks ago
Thank you for the 5-star review, Eric! We're glad Andrew arrived on time, provided professional service, and took the time to explain everything clearly. We believe keeping our customers informed is an important part of providing quality service. We appreciate your trust and look forward to helping you again in the future!
