Google reviewers rate Pacific Pool Services 4.9 out of 5 based on 56 reviews, with the owner responding to 73 percent of them. Customers frequently praise the company for punctual arrival, clear communication, reasonable pricing, and detailed service reports sent via email. Recurring themes include efficient repairs for heaters and pumps, as well as transparent assessments that avoid unnecessary upselling. One low-star review criticized the business for failing to honor contracted prices, delaying repairs, and missing scheduled appointments.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Great service with quick turn around time. We called Friday to have some old pool equipment removed and utilities disconnected and they came out Monday to do the job. Quick, clean easy for a reasonable price. Would recommend!
Thanks, Jared! Glad we could get the old equipment out and everything disconnected quickly for you. We appreciate the recommendation! -PPS"
I recently purchased a house with a pool and Jeff’s team helped me immediately situated. My pool heater was old and needed work and there were other smaller issues. They walked me through everything and gave cost considerate recommendations. Highly recommend.
Thanks for the great review, Calvin. Glad we could get out there quick and help get your new pool squared away — heater and the other little issues included. We always try to walk people through the options and keep the costs realistic. Appreciate you recommending us! — Jeff & the team at PPS
The best pool company, I have had. Never misses a cleaning. Prompt and great repair services. Highly recommended
Thanks a lot for the kind words! Glad we keep the cleanings consistent and that the repair work’s been solid for you. Really appreciate the recommendation. — Jeff & the PPS Team!
Excellent work, service, and customer care. I couldn’t be happier! Highly recommended, and I know who to call first moving forward! Thanks again for handling all the work on our families pool!
Thanks so much for the kind review! Really glad the price, work, and service all hit the mark for your family’s pool. Appreciate you trusting us and saying you’ll call us first next time. — Jeff & the Pacific Pool Services team
I recently had a problem with my spa heater that would not operate correctly. I have been using this system for 10+ years and feared that I had a broken heater. I reached out to my Pacific Pools representative, and Jeff came out less than 2 hours after my call and immediately fixed the issue. Mind you this is an extremely busy weekend, and Jeff came out sooner than I could have hoped for and did not charge me a penny. Pacific Pools and Jeff are best in class.
Thanks for the kind words! Glad I could get out there fast on a busy weekend and get your spa heater sorted without any charge. Appreciate you trusting us and taking the time to write this up. — Jeff Pacific Pool Services & Team
Excellent and reliable service and I appreciate the weekly email listing everything that was done during servicing. Great staff and super responsive. We had to do some major replacement of old equipment, and they were reasonable, fast, and professional. Highly recommended!
Thanks for the great review! Glad the weekly service emails are helpful and that everything went smooth with the equipment replacement. Appreciate you noticing the price, the response time, and the team. Thanks for recommending us! — Jeff & the Pacific Pool Services team
We highly recommend Pacific Pool Services. From the start, we noticed the difference - Jeff and his team bring a level of detail and care that goes far beyond what you expect from a pool service. Our pool always looks great, and we love the convenience of their app, which automatically emails a detailed report after every visit. It keeps everything transparent and we can count on consistent, reliable monthly cleaning that keeps our pool in perfect condition. When we needed new equipment, the team provided thoughtful recommendations and handled the installation with true expertise, with everything tailored to our specific setup. If you want a pool company that delivers quality, responsiveness, and genuine pride in their work, Pacific Pool Services is one you can trust without hesitation.
Hi Lisa, Thank you so much for the wonderful review! We're truly grateful for your kind words and for letting us take care of your pool. It means a lot to hear that you notice the extra care from our team and love the detailed reports from our app. We’re happy the new equipment is working perfectly for your setup and we’ll keep delivering that same level of service every visit. If you ever need anything, just let us know — we appreciate your trust! PPS
Pacific Pool Services did a fantastic job fixing my old Raypak pool heater! They were responsive and communicated well. Craig was a genius at figuring out the necessary repairs to get it working. It's working like it's brand new now. I highly recommend Pacific Pool Services for your repair needs.
Hi Phil, Thank you so much for the kind review and for trusting us with your Raypak heater! We're thrilled Craig was able to get it running like new again. We really appreciate your recommendation and look forward to helping you with any future pool needs. PPS
We’ve been extremely pleased with the service from our pool company. They are reliable, professional, and consistently do an excellent job keeping our pool clean, balanced, and ready to enjoy. Communication is always prompt, and it’s clear they take pride in their work. It’s a pleasure working with a team we can trust. Marcelo is my main man. When needed Jeff, the owner, is the highly reliable quarterback. The services I get is world apart from what I was getting in the last few years. Highly recommended!
Hi Max, Thank you for the fantastic review! We really appreciate you noticing the difference in service and for the kind shout-out to Marcelo and me. It’s great to hear your pool is staying clean, balanced, and ready to enjoy every week. We’ll keep delivering that same reliable care and communication you can count on. Thanks again for trusting Pacific Pool Services — we’re always here if you need anything! PPS
I had an excellent experience with this pool company. They recently repaired and replaced pool pumps at my home, and the entire process was smooth from start to finish. The Welches brothers and team was professional, knowledgeable, and honest in their assessment. They clearly explained the issues, provided practical recommendations, and completed the work promptly and efficiently. What impressed me most was their attention to detail and commitment to doing the job right rather than trying to upsell unnecessary services. Highly recommended,
Thank you, RN! Thank you so much for the 5-star review! We truly appreciate you trusting us with your pool pumps. Honest, upfront service is exactly what we aim for, and we’re glad we could get everything running smoothly for you. Thanks again!