This is the most professional, efficient and great event physical therapy office that I have ever been to. Whether you walk in or does to them on the phone Sondra and Mickela are very pleasant with a patient and helpful tone. Everyone smiles when they great you, even the patients. Now my therapist, Kayla. From the first time she assisted me until now, she has always shoe genuine care, professionalism and her attention to detail is amazing. Kayla has always shown respect when examining my area that was being treated, always asking “how are you?, how do you feel?, is this ok?, etc,” Kayla truly knows the body, where to touch, how to work the area and her knowledge is incredible, so much so that she knew by the physical touch testing she was doing and with me not being able to tolerate the pain that she was sure I had a tear, when some doctors thought it was bursitis. I couldn’t wait to show her my MRI results…of the tear, exactly where she said it was. Thank you for being great human beings, showing genuine care to help get your patients back to enjoying their livelihood.
PacificPro Physical Therapy & Sports Medicine - Menifee
PacificPro Physical Therapy & Sports Medicine - Menifee at a glance
Google reviewers rate PacificPro Physical Therapy & Sports Medicine in Menifee five stars based on ninety reviews, with the owner responding to seventy-nine percent of them. Customers describe the staff as professional, friendly, and efficient, noting that therapists explain treatment plans clearly and take time to listen during sessions. The clinic is praised for its organized facility, knowledgeable care for post-surgical recovery, and welcoming atmosphere, with no recurring criticisms evident in the provided excerpts.
- Google rating: 5.0 out of 5 from 90 reviews (97% five-star).
- Reviews on this page: 90 Google reviews (70 with written comments, 2 with photos).
- Owner responses: the business replied to 79% of reviews.
- Most recent review: October 21, 2026.
- Service: Physical Therapist serving Menifee, California.
Data from Google, last updated October 25, 2026.
Score profile vs other physical therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
Star ratings
90 Google reviews we collected
- 5 stars8797%
- 4 stars33%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 70 written reviews
- Praise8699%
- Complaints11%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4147%
- Would recommend1720%
- Quality & results1315%
- Communication78%
- Speed & response56%
- Honesty & trust33%
- Price & value11%
What customers talk about
We read 70 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is the most professional, efficient and great event physical therapy office that I have ever been to.”
“I highly recommend him to anyone looking for effective and compassionate physical therapy.”
“From the first time she assisted me until now, she has always shoe genuine care, professionalism and her attention to detail is amazing.”
“She took her time to explain to me what her main focus was going to be and she did not rush.”
“From being efficient, effective and good customer service as well.”
“Kudos to the team upfront at the entrance for Checking in, Scheduling, Insurance as well as any questions or calls!”
“I have learned a great deal re: my injury and how to improve my condition.”
People customers mention
- Heather 11 reviews
- David 5 reviews
- Murrieta 4 reviews
- Brandon 3 reviews
- Snyder 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
The staff at Pacific Pro Physical &Sports Medicine were friendly, kind and professional. Heather was awesome. She took her time to explain to me what her main focus was going to be and she did not rush.
I had a very good interaction with my newly assigned Physical Therapist. She seemed very thorough, listened to all that I said, and developed a strategy for my recovery. Thank you -
Very happy with the care and help provided by David and Heather. I felt they understood my pain and symptoms. The exercises were explained and what they would do for me to strengthen my back and core. The availability and scheduling was top notch.
Second knee replacement and first knee with other physical therapy was bad 5 yrs now I am on the other knee with this place its like night and day can believe what has been accomplished in only three months 100% the best i have ever been to Thank each and every one of them we got alot more visits and already accomplished so much
The staff is very knowledgeable, professional and friendly. The facility is well managed and organized. Equipment is state of the art. A treatment plan was discussed and executed with care and precision.
PacificPro is very good place to go when you need help and Heather is very good. She helped me a lot!!!
Photos
Customer reviews
5.0 ★★★★★ 90 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Heather is the best I always feel so much better after my visit
Hello Tamie, We're delighted to hear about your experience! It is truly touching to know you think so highly of us! We look forward to providing you with more great experiences in the near future. We look forward to seeing you again soon.
Great crew with 5 star service
Hello Ron, Thanks for the great review! It is truly touching to know you think so highly of us! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We're here for you anytime!
My first experience was amazing. I love how kind of staff was.
Greetings Leon, Thank you for the awesome feedback. Hearing that your experience went well really makes our day. Our goal will always be to provide the best experience and we love knowing yours was no different. Hope you visit us again soon!
The staff at Pacific Pro Physical &Sports Medicine were friendly, kind and professional. Heather was awesome. She took her time to explain to me what her main focus was going to be and she did not rush.
So happy we were able to change your mind and appreciate you trusting us with your recovery!
I had a very good interaction with my newly assigned Physical Therapist. She seemed very thorough, listened to all that I said, and developed a strategy for my recovery. Thank you -
Hello David, We are grateful and appreciate the time you took to leave your review. Hearing that your experience went well really makes our day. We look forward to keeping up the great work! See you soon!
Very happy with the care and help provided by David and Heather. I felt they understood my pain and symptoms. The exercises were explained and what they would do for me to strengthen my back and core. The availability and scheduling was top notch.
Greetings Cheryl, We're delighted to hear about your experience! We're always happy to help so don't hesitate to contact us if you ever need anything. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Please let us know what we can do for you in the future.
Second knee replacement and first knee with other physical therapy was bad 5 yrs now I am on the other knee with this place its like night and day can believe what has been accomplished in only three months 100% the best i have ever been to Thank each and every one of them we got alot more visits and already accomplished so much
Hello Mary, We're delighted to hear about your experience! We appreciate your recognition and will do our best to keep up the great work! We look forward to keeping up the great work! See you next time!
The staff is very knowledgeable, professional and friendly. The facility is well managed and organized. Equipment is state of the art. A treatment plan was discussed and executed with care and precision.
Deborah, Thanks for choosing us and leaving such a great review! We are happy to read that our team has been able to provide exceptional service for you. As always, our team is looking forward to your next visit. Thanks again and we look forward to seeing you again soon.
PacificPro is very good place to go when you need help and Heather is very good. She helped me a lot!!!
Hey susan, Thanks so much for taking the time to share your positive experience! Hearing that your experience went well really makes our day. We're always happy to assist so don't hesitate to reach out to us if you need anything. Hope you visit us again soon!
PacificPro Physical Therapy & Sports Medicine - Menifee on Google Maps →
Business details
- Address: 27701 Scott Rd Ste D108, Menifee, CA 92584
- Phone: (951) 679-1943
- Website: pacificpropt.com
- Service area: Menifee, CA