PacificPro Physical Therapy & Sports Medicine - Murrieta
4.9★★★★★ · 130 Google reviews · 9 photos
Physical therapy clinic · Menifee, CA
PacificPro Physical Therapy & Sports Medicine - Murrieta at a glance
Google reviewers rate the clinic 4.9 out of 5 based on 130 reviews, with the owner responding to 98% of feedback. Customers frequently praise the staff's friendliness, professionalism, and thorough communication regarding treatment plans and exercises. Many describe significant improvements in pain and mobility for conditions like knee and shoulder injuries, noting the facility is clean and welcoming. However, some low-star reviews criticize the effectiveness of treatments for complex knee issues and describe rude behavior.
Google rating: 4.9 out of 5 from 130 reviews (98% five-star).
Reviews on this page: 130 Google reviews (107 with written comments, 1 with photos).
Owner responses: the business replied to 98% of reviews.
Reviews from Google, shown as published (original wording, unedited).
KC
Kenneth CooperLocal Guide · 37 reviews
★★★★★
Pacific Pro Physical Therapy Sports Medicine is a great place to go for rehab rehabilitation on any limbs that you may be having issues with. The staff is outstanding especially the PT therapist that I’m working with which is Liz. Also the help there is awesome especially Claudia. She’s always willing to help out. She works hard. She needs a raise. Lol.
Response from the owner · 3 months ago
Greetings Kenneth, Thanks for the great review! We're thrilled that you had a great experience at our location. We're always happy to assist so don't hesitate to reach out to us if you need anything. See you next time!
Everyone who works at PacificPro Physical Therapy work together so well and have my best interest to get better .Thank you
Response from the owner · a week ago
Hello Debbie, We appreciate the time you took to give us such a great rating! It's feedback like yours that reminds us why we do what we do. We look forward to providing you with more great experiences in the near future. We're here for you anytime!
My PTs (Cat and Mike) are very nice. The front desk staff and PT assistants are very nice too.
I started going to Pacific Pro since February 12, 2026. in Temecula. I love that place (5/5) but it's just that it's a bit far from my house.
And Murrieta team are great too. What I love going here is their approach. Every visit I learned a different exercises and learning new knowledge. It's not boring unlike other places that I been before.
However, there is of course always room for improvement.
I wish Murrieta is as clean and organized like Temecula plus I wish they can play more fun music that will be conducive to exercise.
Though it's not Covid time anymore but I wish they wipe/sanitized the rails and bed more often.
Response from the owner · 2 months ago
Dear Maris, We appreciate the time you took to give us such a great rating! It's feedback like yours that reminds us why we do what we do. Please reach out to us with any additional questions or comments! We're here for you anytime!
I'm shocked by all the positive reviews. Lucky them, I guess. Two stars instead of one because while their treatments were totally ineffective, the staff were all friendly/polite/professional.
I would advise people with knee issues to stay away. In my case, they were unable to fix/treat my poor patellar tracking, chondromalacia patellae, fat pad impingement, meniscus tear, or atrophy. All of my problems remain despite diligently sticking to their prescribed protocol.
The plan from the onset was to strengthen my supporting muscles. They failed to do this. My muscles remain atrophied and weak. My chondromalacia has now progressed to full blown osteoarthritis, no doubt thanks at least in part to their adamant insistence that I start each session with the stationary bike (despite it causing extreme pain with every push of the pedals).
The "sports medicine" in the title would lead one to expect that this clinic is geared towards getting patients to a state where they can return to sport, but I didn't notice any of my fellow patients to be injured athletes. They couldn't even get me back to walking more than a few feet without my cane. Despite what their website would have you believe they have no special equipment/techniques/protocols for athletic folks as far as I can tell.
As I said, very polite staff. I apologize for writing such a negative review when the staff have been so polite, but other people suffering with knee issues like mine deserve to know what to expect with this clinic.
Response from the owner · 2 months ago
Hi Edward, We appreciate the time you took to leave us feedback. We sincerely apologize for the frustration you experienced at our location. In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience.
I just started going to Pacific pro and so far I love it. The staff are very nice and friendly the facility is very clean and they take the time to really explain your problem areas in detail and they come up with a treatment plan. I think I’m going to love being a patient here.
Response from the owner · 3 months ago
Latosha, Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Hope you visit us again soon!
Best therapy I have been to so far. my condition is rare &complicated and I really feel like they care and want to help me
Response from the owner · 3 months ago
Hey Karen, Thanks for the great review! It's feedback like yours that reminds us why we do what we do. Please reach out to us with any additional questions or comments! Thanks again and we look forward to seeing you again soon.
I love this place! After spinal surgery they have helped me so so so much. The movement in my neck is so much better. They make sure to pin point all the right needed areas. Appreciate them sooooo much! 💜
Response from the owner · 3 months ago
Hello michelle, Thank you for taking the time to share your experience. It's feedback like yours that reminds us why we do what we do. We're always happy to assist so don't hesitate to reach out to us if you need anything. Hope you visit us again soon!
Going to PacificPro has been a great experience. My right arm rotation and decreased pain in my shoulder area is so much better. I appreciate the relaxed atmosphere and professionalism..The staff is organized and friendly..With Covid-19 going on, PacificPro staff makes sure everyone's hands are washed , the areas where the therapy is performed are keep sanitized and clean. Couldn t ask for anything more. Great job..Mike Craig Privett
Response from the owner · 5 years ago
Thank you Mike for your kind words and positive reviews about PacificPro! Wishing you all the best in your continued journey!
Very thorough. They really pay attention to detail.
Response from the owner · 3 months ago
Hey Karen, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! Our goal will always be to provide the best experience and we love knowing yours was no different. See you soon!