Window installation service · Kaukauna, WI · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty95−0.5Momentum penalty79−2.1Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 8 screening installation servicesiPosition by Experts Score among all companies we track in this category. · better than 43%
4.8★★★★★141 Google reviews · 3 photos
92%five-star reviews
4.65★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Packerland Home Improvement 4.8 out of 5 based on 141 reviews, with the owner responding to 98% of feedback. Customers frequently praise the company for punctuality, professional communication, and thorough cleanup after installing windows, doors, and storm doors. While many highlight responsive sales staff and efficient installation crews, some low-star reviews criticize billing for unnecessary materials and labor, as well as difficulties reaching the company for post-installation repairs.
Google rating: 4.8 out of 5 from 141 reviews (92% five-star).
Reviews on this page: 141 Google reviews (131 with written comments, 8 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 13, 2026.
Service: Screening Installation Service serving Kaukauna, Wisconsin.
Data from Google, last updated November 2, 2026.
Score profile vs other screening installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Packerland Home ImprovementScreening Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Packerland Home Improvement: 75/100 on this factor. Category median: 83.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Packerland Home Improvement: 72/100 on this factor. Category median: 79.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Packerland Home Improvement: 95/100 on this factor. Category median: 83.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Packerland Home Improvement: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Packerland Home Improvement: 79/100 on this factor. Category median: 100.B
79
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Packerland Home Improvement: 96/100 on this factor. Category median: 100.A
96
Bar = this company · dark tick = category median.
Star ratings
141 Google reviews we collected
4.8of 5
5 stars13092%
4 stars43%
3 stars11%
2 stars11%
1 star54%
Praise vs complaints
Phrases our text analysis found in 131 written reviews
98%praise
Praise26498%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1056%
Reasonable844%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6926%
Would recommend5520%
Quality & results5219%
Speed & response4918%
Price & value228%
Communication156%
Honesty & trust73%
What customers talk about
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Josh and Evan were great to work with—professional, efficient, and thorough.”
“We would absolutely recommend Packerland Home Improvement to anyone looking for quality work and great service!”
“We had a great experience with Packerland Home Improvement!”
“They are falling apart the wood grain on the inside is coming off and they look horrible.”
“Everyone I dealt with throughout was punctual, polite & thorough with answering our questions.”
“In addition to a great price, we got excellent Provia windows installed by the best!”
“They communicated well throughout the entire process, kept us informed, and made sure everything was cleaned up once the job was finished.”
“We can trust the work that they do and have always been thrilled with the end result.”
People customers mention
Jerry16 reviews
Josh5 reviews
Fuller4 reviews
Improvements4 reviews
Jeff4 reviews
Murphy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Packerland Home Improvement for 8 kinds of job. Pick one to see what they paid and said.
NNikki8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had a great experience with Packerland Home Improvement! They installed two new doors with storm doors, along with two windows, and we couldn’t be happier with the process. Josh and Evan were great to work with—professional, efficient, and thorough. They communicated well throughout the entire process, kept us…
Great priceGeneral door installationWindow installation
DDale2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
From the initial consult to the actual installation, the entire process went great! They removed a window, enlarged the opening & installed a sliding patio door. Everyone I dealt with throughout was punctual, polite & thorough with answering our questions. Calls were returned promptly, as were emails. The install…
Great priceGeneral door installation
SStephenLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The salesman was very nice with good suggestions and help us chose doors and glass. One door was not a standard size and that was not a problem.
The installation team were great and the doors look wonderful. We love our doors and extremely pleased with Packerland.
Reasonable priceGeneral door installation
KKatherine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Packerland replaced all of our windows. They arrived on schedule, were completely professional and left the space cleaner than when they arrived. It’s an old building so nothing was quite square and the new windows that they installed fit perfectly and look beautiful.
Great priceWindow installation
CCassie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
HAD 5 PATIO DOORS & 2 LARGE WINDOWS IN LIVING ROOM INSTALLED. CAN'T SAY ENOUGH OF THE QUALITY OF THE WORK AND THE EMPLOYEES. IN A TIME WHEN YOU HIRE SOMEONE AND THEY SUB EVERYTHING OUT AND YOU DO NOT KNOW WHO IS DOING YOUR WORK. YOU DEFINITELY GET WHAT YOUR PAY FOR!
LLyle9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very knowledgeable, efficient, clean, prompt and accomodating. Jerry, Craig and Joel are a Great Team. They are very focused, friendly and thorough from start to finish. Very satisfied with the new windows and door !
Reasonable priceGeneral door installationWindow installation
We had a great experience with Packerland Home Improvement! They installed two new doors with storm doors, along with two windows, and we couldn’t be happier with the process. Josh and Evan were great to work with—professional, efficient, and thorough. They communicated well throughout the entire process, kept us informed, and made sure everything was cleaned up once the job was finished. It’s clear they take pride in their work, and we really appreciated how smooth and stress-free everything was. We would absolutely recommend Packerland Home Improvement to anyone looking for quality work and great service!
Price assessment: Great price
Services: General door installation, Window installation
Response from the owner · 2 weeks ago
Thank you for the wonderful review. The guys really do take pride in their work and really appreciate their customers.
D
Dale2 reviewsiTotal number of Google reviews Dale has written across all businesses on Google Maps, not just this one.
From the initial consult to the actual installation, the entire process went great! They removed a window, enlarged the opening & installed a sliding patio door. Everyone I dealt with throughout was punctual, polite & thorough with answering our questions. Calls were returned promptly, as were emails. The install itself was quick & painless, & they did a good job of cleaning up after. The door looks fantastic, & is of great quality! We had been considering getting a patio door put in for quite awhile. Packerland made it easy, & at a great price! We highly recommend Packerland Home Improvement if you are considering replacing your doors or windows. Thanks guys!
Price assessment: Great price
Services: General door installation
Response from the owner · 3 weeks ago
Thank you for the wonderful review. We are so happy that the entire process went great and you liked the price. We sure appreciate our customers.
R
Ryan Schaefer8 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Whoever was driving truck 86 on calumet st today needs to learn how to drive!
Response from the owner · a month ago
Hello Ryan,
I just wanted to inform you that our trucks were not on Calumet Street yesterday and we don't have a truck #86, We have GPS tracking on all our trucks. I do believe you had another company that has the word Packerland in it and i'm sorry that you experienced this kind of driving behavior with them.
S
Stephen RoseLocal Guide · 21 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
The salesman was very nice with good suggestions and help us chose doors and glass. One door was not a standard size and that was not a problem.
The installation team were great and the doors look wonderful. We love our doors and extremely pleased with Packerland.
Price assessment: Reasonable price
Services: General door installation
Response from the owner · a month ago
Thank you for the great review. Our salesmen and installation team really are great. We also appreciate our customers.
K
Katherine Duff1 reviewiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Packerland replaced all of our windows. They arrived on schedule, were completely professional and left the space cleaner than when they arrived. It’s an old building so nothing was quite square and the new windows that they installed fit perfectly and look beautiful.
Price assessment: Great price
Services: Window installation
Response from the owner · 2 months ago
Thank you for the great review. We really appreciate our customers.
C
Cassie Pennings1 reviewiTotal number of Google reviews Cassie has written across all businesses on Google Maps, not just this one.
HAD 5 PATIO DOORS & 2 LARGE WINDOWS IN LIVING ROOM INSTALLED. CAN'T SAY ENOUGH OF THE QUALITY OF THE WORK AND THE EMPLOYEES. IN A TIME WHEN YOU HIRE SOMEONE AND THEY SUB EVERYTHING OUT AND YOU DO NOT KNOW WHO IS DOING YOUR WORK. YOU DEFINITELY GET WHAT YOUR PAY FOR!
Response from the owner · 3 weeks ago
Thank you for the wonderful review. We are so happy that you like the quality of the work. Having our own installers make them accountable for their work and they sure do a great job.
L
Lyle A. Nollenberg9 reviewsiTotal number of Google reviews Lyle has written across all businesses on Google Maps, not just this one.
Very knowledgeable, efficient, clean, prompt and accomodating. Jerry, Craig and Joel are a Great Team. They are very focused, friendly and thorough from start to finish. Very satisfied with the new windows and door !
Price assessment: Reasonable price
Services: General door installation, Window installation
Response from the owner · 2 months ago
Thank you for the wonderful review. The team sure is great!
A
Ann Kersten7 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
The sales person who came to the house was very helpful in determining what we should install. The installers were courteous and got the job done quickly. The windows look great!
Price assessment: Reasonable price
Services: Window installation
Response from the owner · 2 months ago
Thank you for the review and we are pleased your windows look great!
R
Robin RosinLocal Guide · 19 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Wanted to relate how wonderful our window replacement went. The windows themselves are beautiful and they make our house more attractive inside and out. The installers did an outstanding job and went over and above our expectations!! So glad we went to Packerland Home Improvement!!
Price assessment: Great price
Services: Window installation
Response from the owner · Edited 3 weeks ago
Thank you for the wonderful review. We are so happy you are so pleased with your windows and installation.
J
Julie Rohloff1 reviewiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Very professional in sales and installation of our new windows. Great communication, installation crew was on time and cleaned up afterwards. Love our new windows!! Highly recommend!
Services: Window installation
Response from the owner · 3 months ago
Thank you for the wonderful review. We really appreciated our customers.
