Google reviewers rate Pagnani Physical Therapy 4.9 out of 5 based on 82 reviews, with the owner responding to 95% of feedback. Patients frequently cite the staff’s friendliness, knowledge, and personalized care for post-surgical recovery, whiplash, and various pain conditions. Many note that therapists listen to symptoms, provide clear exercise instructions, and maintain a comfortable environment. One recurring criticism involves scheduling issues, specifically complaints that the clinic was not open on time for an appointment, which was described as unprofessional.
Google rating: 4.9 out of 5 from 82 reviews (98% five-star).
Reviews on this page: 82 Google reviews (63 with written comments, 1 with photos).
Owner responses: the business replied to 95% of reviews.
Going to them has been the best experience I have had with anyone in the medical field Kyle has been amazing
Response from the owner · 2 weeks ago
Wow, that's quite a compliment, and it means a lot to our whole team. We'll make sure Kyle sees this one.
Making people feel heard and cared for is what we aim for every day at our Tooele clinic. Thank you for taking the time to share this!
Natalie LaneLocal Guide · 26 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Very friendly staff work well with patients and honestly help to get you back to your activities.
Response from the owner · 2 weeks ago
Getting people back to the activities they love is the whole point, so this is great to hear. Thank you, Natalie!
Our Tooele team works hard to keep things friendly and focused on each person's goals, and we really appreciate you noticing.
Tina OrmeLocal Guide · 30 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
I have been to Pagnani’s for my last 5 surgeries. I will not go anywhere else. The staff is amazing, they know you by name and care about you. Good people, great conversation and they know what they are doing.
Response from the owner · 2 weeks ago
Knowing people by name is one of the best parts of being a locally owned practice, so this one made us smile. Thank you for the trust and the kind words, Tina.
"Good people, great conversation" is exactly the feel we want at Pagnani Physical Therapy. We're lucky to have neighbors like you here in Tooele.
Boss BirdLocal Guide · 34 reviewsiTotal number of Google reviews Boss has written across all businesses on Google Maps, not just this one.
Guess they can set an appt but not be open on time.. very unprofessional.
Response from the owner · 2 weeks ago
We're sorry your visit started off on the wrong foot. Respecting people's time matters a lot to our team, and starting on schedule is something we take seriously every day.
We appreciate the feedback and have shared it with our staff so we can keep making every visit a good one.
Marcela “Marcelina” Diaz7 reviewsiTotal number of Google reviews Marcela has written across all businesses on Google Maps, not just this one.
This place has been good to me. A totally different approach. my therapist, Kyle and Braidden are skilled and professional. They listen and always accommodate changes depending on my symptoms. The ladies upfront are friendly and good with text reminders when I forget my date and time. it’s easy to schedule online at your convenience. I love this place. I wouldn’t go anywhere else. Thank you to the Paggnani team(Tooele) you guys ROCK! GRACIAS!
Response from the owner · 2 weeks ago
¡Muchas gracias, Marcela! This review made our day.
Listening first and adjusting to what each person needs is a big part of how our team works, and we'll be sure to pass your kind words along to Kyle and the team. The ladies up front will love hearing about the text reminders too, and we're glad online scheduling makes life a little easier.
Thank you for being part of the Pagnani Physical Therapy family here in Tooele. You rock too!
Robert Wilson5 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
I was going too pagnani for physical therapy .really was a great experience they care and listen.my physical therapist was amazing thanks BRADDIN AND PAGNANI FOR EVERYTHING
Response from the owner · 2 weeks ago
Thanks for the shoutout Robert! Caring and listening are at the heart of everything the Pagnani team does, and we'll make sure your message gets passed along.
Liuana Vaveao4 reviewsiTotal number of Google reviews Liuana has written across all businesses on Google Maps, not just this one.
Pagnani Physical Therapy is the best. I recommend to anyone. The staff are amazing. Thank you, Pagnani staff for all you do.
Response from the owner · 2 weeks ago
A recommendation like this is the best compliment our staff could ask for. Thank you so much, Liuana!
Whether it's physical therapy or sports rehab, everyone at Pagnani Physical Therapy loves helping folks from Grantsville, Erda, and all around the valley stay active and feel their best.
Mike Rapich1 reviewiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Great staff and good patient service. Highly recommend the service Pagnani provides.
Response from the owner · 2 weeks ago
Highly recommended? We'll take it! Thanks, Mike.
Great service is something the Pagnani staff takes real pride in, and we're grateful you took a moment to say so.
Mary Duersch13 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Every therapist at Pagnani is exceptional. They are knowledgeable, skilled. patient, and understanding. My experience at Pagnani after knee surgery was very positive. There were times when it was hard, but when I was pushed to do better it was worth it. Every person at Pagnani is the best!
Response from the owner · a week ago
Feedback like this means a lot to our team, Mary. Recovery isn’t always easy, and the hard days are often where the real progress happens. It’s wonderful to hear that our therapists’ knowledge and patience come through.
Thank you for taking the time to share this about everyone at Pagnani Physical Therapy
Glenda Lacy2 reviewsiTotal number of Google reviews Glenda has written across all businesses on Google Maps, not just this one.
Stall was friendly, called you by name. Byron was well aware of my limitations and helpful were needed. Instructions were well delivered as to how to do the exercises and what muscle the exercise would effect.. I would recommend Paganini PT to others.
Response from the owner · a week ago
What a great note to read. Knowing people by name and explaining the “why” behind every exercise are things our team really cares about. Thank you for the kind words about Byron, and for recommending us to others around the Tooele Valley.
