Reviewers frequently highlight the clinic's friendly staff, personalized care plans, and effective treatment for post-surgical and athletic injuries. Patients appreciate the clear communication, professional environment, and support provided during recovery sessions. However, a recurring criticism from negative reviews involves group therapy formats where patients report waiting between exercises and feeling that their specific pain concerns were not adequately addressed.
Google rating: 5.0 out of 5 from 113 reviews (98% five-star).
Reviews on this page: 113 Google reviews (90 with written comments, 2 with photos).
Owner responses: the business replied to 72% of reviews.
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rafael’s exceptional professionalism sets a high standard that clearly trickles down through his entire staff, creating an environment that is both ex…”
“I would recommend them and will be a repeat and loyal customer”
“Everyone at this place is top-notch and practices evidence based rehab rehabilitation protocol.”
“…erapy clinic that I attended after my knee replacement surgery, I was immediately pleased with their service, every appointment I had they made made f…”
“…o much and every single member of that office is AMAZING friendly and explain and help as u work to get stronger, the help u and they show u ways to c…”
“I was very glad he was honest and up front with me from the beginning and I have been pleased with the help I have had.”
People customers mention
Marie5 reviews
Rafa4 reviews
Bobby4 reviews
Therapist3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Thanks for the five stars, Jett! “Chill” is a great compliment for us. We want everyone who walks through our Stansbury Park doors to feel comfortable and at ease, because a relaxed, welcoming setting makes the hard work of recovery a lot easier.
We really appreciate you taking a moment to share this. Thanks again from all of us!
mary dangerfieldLocal Guide · 19 reviewsiTotal number of Google reviews mary has written across all businesses on Google Maps, not just this one.
The staff at Pagnani tailored my therapy to meet my needs and acheive a full reecovery. I would recommend them and will be a repeat and loyal customer
Response from the owner · 2 weeks ago
Tailoring care to each person's goals is a big part of how we do things, so we really appreciate you pointing that out, Roger.
Thank you for the recommendation and the loyalty. Everyone at Pagnani Physical Therapy is glad to have you as part of our Stansbury Park community.
JRB ELK (JRBELK44)11 reviewsiTotal number of Google reviews JRB has written across all businesses on Google Maps, not just this one.
Rafael and his team were outstanding. Rafael’s exceptional professionalism sets a high standard that clearly trickles down through his entire staff, creating an environment that is both expert and truly enjoyable. Maria conducted much of my therapy and was fantastic. I deeply appreciate their extensive knowledge and how thoughtfully they applied it to my care.
Thank you,
John Bate
Response from the owner · 2 weeks ago
John, thank you for such a thoughtful review. We'll make sure Rafael and Marie both see it, and we know they'll appreciate it.
Keeping things professional while making sure people actually enjoy coming in is something the whole Pagnani team works hard at here in Stansbury Park. Hearing that it comes through means a lot to us.
JJ Waggoner4 reviewsiTotal number of Google reviews JJ has written across all businesses on Google Maps, not just this one.
Best Dietitian! Shelby has educated me and got me on the right track.
Response from the owner · 2 weeks ago
We'll take "Best Dietitian" any day! Shelby will be thrilled to hear this. Nutrition education is one of our favorite things to offer alongside our therapy services, and we're grateful you took the time to share.
Mindy Anderson9 reviewsiTotal number of Google reviews Mindy has written across all businesses on Google Maps, not just this one.
I can't express enough how amazing the Pagnani team is! As hard as recovery is, they made the PT part manageable. On harder days Rafa was great about giving me what I need to feel better than I did when I came in. They gave me the encouragement and tools I need to keep going. Thank you Rafa, Marie & all the awesome assistants!
Response from the owner · 2 weeks ago
This one really made our day. Thank you, Mindy!
Recovery isn't easy, and encouragement can go a long way, so it's great to hear that came through. Rafa, Marie, and our assistants will love reading this. Kind words like yours are why the team at Pagnani Physical Therapy does what they do.
Carolyn CurryLocal Guide · 7 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
This place has help me so much and every single member of that office is AMAZING friendly and explain and help as u work to get stronger, the help u and they show u ways to continue get stronger at home, ice and stem and heat and stem are amazing if u have to go here or need PT I am so serious this is the place for real!!!
Response from the owner · 2 weeks ago
Now that's enthusiasm we love to see! Thank you, Carolyn.
Our goal is always to help people get stronger, both in the clinic and at home, and having a friendly, supportive team makes all the difference. Everyone at Pagnani will be so happy to read this. We're proud to serve folks all around the valley.
Julia6 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
I love going to this clinic (I go to the Stansbury clinic). I did not know much about rehab after knee surgery but am learning. They use Prompt Therapy Solutions, Inc. I believe since my home exercise program website says it’s powered by Prompt. I need structure and clear written (online even better) instructions so this is ideal. I can see that knowledge, experience, and being a people person is definitely required for the job. They all seem to have that. Rafael has a lot to keep track of and keep everyone positive and cared for (with a little teasing on the side which always a good thing). 😁
Response from the owner · 2 weeks ago
What a fun review to read, Julia. Thank you!
Clear structure and easy-to-follow home exercise programs are something we really value, and it's great to hear that works well for you. Rafael will appreciate the shoutout (and probably keep the teasing going 😁). We're so glad you love our Stansbury clinic, and the whole Pagnani Physical Therapy team appreciates you sharing this.
Scott HamiltonLocal Guide · 135 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.