Customers frequently cite the staff's knowledge, friendliness, and lack of high-pressure sales tactics as key positives. Reviews highlight the store's quick service, fair pricing, and helpful post-purchase support, including gear repairs and trade-in assistance. However, some critics note that repair costs can be high and that trade-in valuations are sometimes perceived as low.
Google rating: 4.9 out of 5 from 586 reviews (96% five-star).
Reviews on this page: 586 Google reviews (452 with written comments, 15 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 22, 2026.
Service: Music Lesson serving Joplin, Missouri.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
586 reviews on Google
5★563
4★17
3★3
2★1
1★2
Reviews from Google, shown as published (original wording, unedited).
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Paul MillerLocal Guide · 123 reviews
★★★★★
Everything went very nice. They had what im looking for at the price.
I did need a smaller guitar case and still looking into it. I was able to get a new case for the guitar I bought and they simply exchanged for the other they had sold me. Super awesome people to work with. The young woman who did the majority of business was great and so were her boss. Rube is her name. Not sure the other names.
Response from the owner · Edited 2 days ago
Hey Paul! Thanks so much for the 5 star review and the kind words! We were so happy to get you the case you needed for your guitar! Thank you for your patience while we got it sent in! Stop in and see us again sometime soon! Dan McCain - Manager
I got severely low balled on a trade in! No thanks!
Response from the owner · 4 days ago
Hi Scott, this is Dan McCain. I’m the manager of the Palen Music in Joplin. I am truly very sorry to hear about your experience. We try to do everything we can to make sure we are as fair as possible with trades. I would love to talk with you about this and work on making this right. If you have time please give me a call at the store 417-781-3100
My granddaughter wanted to take up the 'Banjo' of all things! Communicated with them before visiting about what we were looking for and when we arrived, it was a great experience! Dan is the Man!! He had three banjos all set out for us to look at! Great quality instruments! No high pressure sales tactics and felt welcome from the time we arrived until we left!! Thank you Dan for a great musical shopping experience!
Response from the owner · 3 months ago
Hi William, thank you so much for the 5-star review! We are thrilled to hear that your experience at our Joplin store was welcoming and stress-free. I will be sure to pass your kind words along to Dan—he’ll be so happy to hear that he made the banjo selection process smooth for you and your granddaughter. We are excited to support her on her new musical journey!
Great customer service and a variety of great guitars. Can’t beat prices in Joplin! Highly recommended!
Response from the owner · 3 months ago
We appreciate your 5-star review! It’s wonderful to know that we hit the mark with our customer service and guitar selection. We take pride in our competitive pricing, so we’re delighted to hear that you found a great deal with us. Looking forward to your next visit with us!
