Google reviewers rate Palomino Plumbing 4.8 out of 5 based on 375 reviews, with the owner responding to 99% of them. Customers frequently praise the company for punctuality, professional communication, and quick resolution of issues like leaks, water heaters, and toilet repairs. However, lower-rated feedback highlights concerns about high service fees, trip charges, and occasional lack of punctuality or customer service friendliness.
Google rating: 4.8 out of 5 from 375 reviews (93% five-star).
Reviews on this page: 375 Google reviews (337 with written comments, 11 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 23, 2026.
Service: Plumber serving Irving, Texas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
375 reviews on Google
5★349
4★7
3★4
2★2
1★13
Reviews from Google, shown as published (original wording, unedited).
SS
Syed Sameer AbbasLocal Guide · 22 reviews
★★★★★
Did my job in 1 hour notice
Response from the owner · a day ago
Dear Mr. Abbas,
Thank you for the 5 stars! A gas line issue is not something you can afford to wait on, and we're glad our team was able to respond and get everything taken care of with just one hour's notice. The safety of your home is always our top priority. We are truly grateful you chose Palomino Plumbing and gave us the opportunity to serve you and your family in Flower Mound. We'll always be here when you need us!
Sincerely,
Palomino Plumbing
Dear Mr. Faris,
Thank you for the kind words! When it comes to a gas line leak, a fast response and flawless service aren't just our standard — they're a necessity. The safety of your home and everyone in it is always our top priority, and we're glad our team was able to get out to you quickly and handle everything with the care it deserved. We are truly grateful you chose Palomino Plumbing and gave us the opportunity to serve you and your family in Flower Mound. We'll always be here when you need us!
With Gratitude,
Palomino Plumbing
Got back with me very quickly. Needed an estimate to replace toilet components.
Price assessment: Overpriced
Response from the owner · 3 days ago
Dear ChaseP,
Thank you for the feedback and for reaching out to Palomino Plumbing. Our pricing reflects the full value of our service — a licensed and insured professional, quality materials, a fully stocked service vehicle, a complete home plumbing health and safety check, and a warranty we stand behind on every job. We are always available to discuss your options and we hope to have the opportunity to serve you in the future.
Best Regards,
Palomino Plumbing
Great experience with these guys! My water heater issue was diagnosed and fixed in 5 minutes flat. Very professional and kind service. Would definitely use them again!
Price assessment: Great price
Price: $1–200
Services: Water heater repair
Response from the owner · 4 days ago
Dear Mr. Jensen,
Thank you for the great feedback! A quick, accurate diagnosis and an efficient repair is exactly what every homeowner deserves when their water heater goes down. Knowing what to look for and how to fix it right the first time is something we take great pride in on every water heater repair call in Denton. We are truly grateful you chose Palomino Plumbing and gave us the opportunity to serve you and your family. We'll always be here when you need us!
Sincerely,
Palomino Plumbing
Friendly service, very courteous and professional. Arrived within promised time frame. Addressed all issues and concerns.
Price assessment: Reasonable price
Services: Water heater repair, Faucet installation, Service not listed
Response from the owner · Edited a day ago
Dear Ms. Hwang,
Thank you for the kind words! Showing up within the promised time frame, addressing every concern, and delivering friendly, professional service is what every Coppell homeowner deserves — whether it's water heater service, a faucet installation, or anything in between. We are truly grateful you chose Palomino Plumbing and gave us the opportunity to serve you and your family. We'll always be here when you need us!
Gratefully,
Palomino Plumbing
I had Palomino Plumbing out to inspect our house plumbing, and Dustin provided excellent service. He was courteous, neat, and extremely thorough in their inspection. He answered all my questions patiently and gave great advice on how to keep everything in top shape. Truly professional work—I'll definitely be recommending them to friends!
Response from the owner · a week ago
Dear Ms. Ramos,
Thank you so much for the wonderful feedback and recommendation! A thorough home plumbing inspection in Little Elm is about more than just checking boxes — it's about making sure our customers fully understand the condition of their plumbing and have the knowledge to keep everything running at its best. Taking the time to answer every question and offer honest, practical advice is something we genuinely care about on every visit. We are truly grateful you chose Palomino Plumbing and gave us the opportunity to serve you and your family. We'll always be here when you need us!
Gratefully,
Palomino Plumbing
I recommend Palomino highly. Fast service, friendly plumbers, excellent job and good follow-up. It’s nice to have people like this available for my needs.
Price assessment: Reasonable price
Price: $800–1,000
Services: Toilet repair
Response from the owner · a week ago
Dear Mr. Milburn,
Thank you so much for the kind words and the strong recommendation! Fast service, friendly technicians, quality work, and following through after the job is done are all things we genuinely care about on every toilet repair call in Lewisville. Knowing our customers feel taken care of from start to finish is exactly what we strive for. We are truly grateful you chose Palomino Plumbing and gave us the opportunity to serve you and your family. We'll always be here when you need us!
Best Regards,
Palomino Plumbing
I was lucky enough to meet Dustin today as my technician. Such a kind knowledgeable gentleman! Dustin knows his business and was thorough in helping us determine what the cause of my major plumbing leak and mold damage was caused from. I got to meet the Boss! Thanks Dustin!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Dear Ms. Kelly,
Thank you so much for the wonderful feedback! Discovering a major plumbing leak with mold damage is an incredibly stressful situation, and we're so glad our team was able to get to the root of the issue thoroughly and quickly. At Palomino Plumbing, every customer deserves a clear, honest assessment of what's going on in their home — no matter the complexity of the issue. We truly love what we do and getting out in the field to serve our Trophy Club customers firsthand is always a privilege. We are truly grateful you chose Palomino Plumbing and gave us the opportunity to serve you and your family. We'll always be here when you need us!
Gratefully,
Palomino Plumbing
Charge is a little expensive but the technician is really professional 😎☝️
Price assessment: Overpriced
Price: $2,000+
Services: Service not listed
Response from the owner · 2 weeks ago
Dear Mr. Chen,
Thank you for the feedback and kind words about our team! When it comes to a gas leak, there is simply no room for shortcuts. Detecting the source accurately, repairing and replacing the line correctly, and making sure your home is completely safe before we leave requires a level of expertise, precision, and care that we take extremely seriously. The safety of your home and everyone in it is always the top priority on every gas line service call in Lewisville, and our pricing reflects the licensed professionals, quality materials, and warranty we stand behind to ensure that. We are truly grateful you chose Palomino Plumbing and gave us the opportunity to serve you and your family. We'll always be here when you need us!
Sincerely,
Palomino Plumbing
Thank you for the positive feedback! We're glad to hear that we could resolve your issue quickly and that our team was on time. If you need any further assistance, feel free to reach out!