Google reviewers rate Pappu Towing Inc five stars based on 1564 reviews, with the owner responding to 77% of them. Customers frequently highlight fast response times, friendly drivers, and fair pricing compared to competitors. Drivers are often praised for maintaining clear communication throughout the tow process and assisting with vehicle issues. However, a few low-star reviews cite significant delays in vehicle delivery and disputes over final charges that exceeded initial estimates.
Google rating: 5.0 out of 5 from 1,564 reviews (99% five-star).
Reviews on this page: 1,563 Google reviews (1,339 with written comments, 86 with photos).
Owner responses: the business replied to 77% of reviews.
Most recent review: October 25, 2026.
Service: Towing Service serving New York, New York.
Data from Google, last updated November 11, 2026.
Star ratings
1,563 Google reviews we collected
5.0of 5
5 stars1,55099%
4 stars40%
3 stars20%
2 stars20%
1 star50%
Praise vs complaints
Phrases our text analysis found in 1,339 written reviews
99%praise
Praise2,47099%
Complaints171%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude63325%
Speed & response61925%
Quality & results42017%
Would recommend36315%
Price & value24210%
Honesty & trust1386%
Communication723%
What customers talk about
We read 1,339 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Refreshing to find honest, friendly service with great prices in this business.”
“The second time I needed help (a year later), he was immediately available and responsive and got my car safely to the dealer yet again - helping to a…”
“Communication was clear and consistent, and they showed up exactly when they said they would—no vague timelines or delays.”
“Awesome service fast friendly and very accommodating pricing was very reasonable compared to other towing companies manny was also a charm to deal with”
“Absolutely terrible experience.”
“Manny went above and beyond for me, great price and really helped me with my Mercedes definitely recommend.”
“Can't recommend this place enough.”
“My car was dropped off safe and fast in a reasonable timeframe!”
“They overcharged me.”
“They are reliable, extremely experienced (which matters in tricky situations in parking garages) and go above and beyond.”
“Ricky the night tow guy, great person to communicate with and great service.”
“I had been ghosted by another towing company and I was thankful Pappu Towing was so responsive.”
People customers mention
Shawn56 reviews
Manny43 reviews
Ricky42 reviews
Manni37 reviews
Usman17 reviews
Lugo14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Very good driver and friendly and pricing was good
Price assessment: Great price
Response from the owner · 2 weeks ago
Hi Jason, thanks for the review. We aim to keep our rates competitive and our service personable, so we appreciate you letting us know we hit the mark. We’ll be sure to pass your feedback along to your driver. Safe travels!
Mike MyonesLocal Guide · 66 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Shawn schlepped from Woodside to Long Island and back for me and saved my ass, these guys are the absolute best. Refreshing to find honest, friendly service with great prices in this business.
Response from the owner · 3 weeks ago
Hi Mike, thanks for reaching out to us. We’re glad Shawn could make that trip out to Long Island to get you back on track. We prioritize keeping our pricing fair and our service honest, so it’s great to hear that resonated with you. We appreciate the shout-out. Safe travels!
Master Venkat Raj1 reviewiTotal number of Google reviews Master has written across all businesses on Google Maps, not just this one.
Thanks you for kind help u
U helped me in correct time even I text u wrong address u understand me and send the guy to pick up the car thanks you
Response from the owner · 3 weeks ago
Hi, thank you for sharing your experience. We understand that stressful situations often make communication difficult, so we were happy to bridge the gap and get our driver to the right location quickly. We appreciate you choosing Pappu Towing Inc. for your needs. Safe travels!
Courtney Tuch4 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Pappu Towing is the absolute best! Shawn is extremely helpful. I am writing this review after the second time of using their service and I wouldn't use any other towing provider after the extremely positive experience I have had with Pappu. They are reliable, extremely experienced (which matters in tricky situations in parking garages) and go above and beyond. The first time Shawn saved me and helped with getting my car out of an elevator-access parking garage. The second time I needed help (a year later), he was immediately available and responsive and got my car safely to the dealer yet again - helping to also navigate the Stellantis Tow System. Would give more stars if I could!!!!! Strongly strongly recommend.
Price assessment: Great price
Services: Car towing
Response from the owner · 3 weeks ago
Hi Courtney, thank you for sharing your experience. We appreciate you choosing us again, and we’ve made sure to pass your kind words along to Shawn. We appreciate your repeat business and strong recommendation. Safe travels!
Russell Astuto3 reviewsiTotal number of Google reviews Russell has written across all businesses on Google Maps, not just this one.
Great driver. Very helpful. Got to me fast & respectful.
Response from the owner · a month ago
Hi Russell, thank you for the feedback. We strive to be as efficient and professional as possible, so we’re glad our team hit the mark for you today. We appreciate you choosing Pappu Towing Inc. Safe travels!
William Tan1 reviewiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
They are the best . Manni helped tow my car during the storm he was on time and very helpful also did not try to take advantage of me like other tow companies were trying in this bad weather . Honest reliable and the best . Highly recommend them .
Price assessment: Great price
Services: Car towing
Response from the owner · a month ago
Hi William, thank you for your feedback. We know how stressful bad weather can be, so we are glad Manny arrived on time to assist you properly. We appreciate your support and your recommendation. Safe travels!
TK13 reviewsiTotal number of Google reviews TK has written across all businesses on Google Maps, not just this one.
Hi TK, thank you for the feedback. We prioritize quick response times, so we’re glad we could reach you in time to help resolve your situation. We appreciate your recommendation and hope you have a great rest of your week. Safe travels!
Melanie Obando3 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Manny went above and beyond for me, great price and really helped me with my Mercedes definitely recommend.
Response from the owner · a month ago
Hi Melanie, thank you for sharing your experience. We are glad Manny could assist with your Mercedes and make a stressful situation a bit smoother for you. We aim to provide high-quality care at a fair rate, so your recommendation means a lot to our team. Safe travels!
Bhim Chongbang4 reviewsiTotal number of Google reviews Bhim has written across all businesses on Google Maps, not just this one.
Super friendly and professional service manny was great got to me on time and helped towing my car
Reasonably priced as well true 10 star experience!
Price assessment: Great price
Services: Special vehicle towing
Response from the owner · a month ago
Hi Bhim, thanks for reaching out to share your experience. We passed your kind words along to Manny, and he appreciates the recognition for his work. We prioritize getting to you on time and keeping our rates fair, so we are glad we could make the process easier for you. Safe travels!
edward silva3 reviewsiTotal number of Google reviews edward has written across all businesses on Google Maps, not just this one.
They responded really fast in queens near northern blvd area. The driver was very friendly and helpful. He helped us push our car into the parking lot even when the truck couldnt fit to make the turn. Highly recommend them they had lower prices than the first tow company i called as well
Response from the owner · a month ago
Hi Edward, thanks for sharing your experience. We aim to keep our pricing fair and our response times quick, especially when you’re stuck near Northern Blvd. We’re glad our driver could help get your car into the lot despite the tight turn. Safe travels!
