Reviewers frequently praise the nursing home's rehabilitation services, therapy staff, and organized activity programs that keep residents engaged. The facility receives high marks for supportive social services and attentive care from nurses and caregivers during stays. However, recurring criticisms involve inadequate communication regarding health changes, poor food quality, and insufficient responsiveness to call buttons. Additionally, some families report issues with overcrowded rooms and a lack of attention for patients requiring close medical monitoring.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
I am a resident here and I am very happy with the care from the nurses to therapist and even the fun activities program. Ellie, Johanna, Andrea, Maira are a great activity team!
I’m very impressed from all the staff here. From the nurses to therapists especially the activity team! Johanna is very friendly caring and a special person. She has made my stay here more comfortable and willing to get well soon
We're absolutely thrilled to hear that our staff, therapists, and activity team—especially Johanna—helped make your stay more comfortable. We wish you continued healing and wellness!
This is the best facility I have ever been to. They took care of my husband. Very good. The nurses, the therapy did an amazing job. The discharge process with the Social services was amazing. I really appreciated Social services Mimi for bringing home health liaison so I can meet with him and know the services prior my husband discharge. I just want to say God bless you all and thank you all for everything guys have done for my husband and you guys are the best facility.
We are privileged to hear that our nurses, therapy team, and Social Services—especially Mimi—provided exceptional care and support throughout your husband’s stay and discharge. Thank you for recognizing our team.
Paradise valley has been the best facility for rehab. All staff are skilled and educated. Everyone been supportive for my recovery. Very positive experience I've been always coming back here its my 4th time now. Social Services department are amazing and always there for the residents and family support. Maryam has been so supportive during my stay. Thank you paradise If you want your loved one to be in good hands bring them to PARADISE VALLEY HEALTHCARE CENTER.
We are thrilled to hear about your positive experiences and successful recoveries at Paradise Valley Health Care Center. We sincerely appreciate your recognition of our dedicated staff and Social Services team, especially Maryam’s support.
My experience in Paradise Valley Health Center was bittersweet . On one hand the wonderful staff that took care of me : Cna's ( karina), physical Terapy ( Rick , Brenda ) occupational Terapy, the wound nurse Jill etc. ) they Rock ! I spend 45 days in recovery and was a great experience. Thank you to them for taking care of the patients 100 % The bitter part is with SOCIAL SERVICES they suppose to be the ones that can get you the referrals to the specialist that you need to see will you are there , in my case an orthopedist...the request to get me that referral for my 2nd opinion was made the very first day i was admitted and never happened in 45 days. 30 days went by and social services did nothing, then I went trough a different channel, the Head Nurse office of PVHC Mrs. Winnie Phan and she then put some pressure on the SS department, but at the end never happened. The communication with the patients from the social services manager Maryam is awful, she makes promises that is not able to keep, and at the end of the day, my need for a second opinion on my leg's fracture never happened. I hope that no other patient has to go through this, like me. I sent 2 Email to Mrs. Winnie to let her know about my complaint, but never got an answer, that's why I decided to go public in here.
We are pleased to hear our nursing, therapy, and wound-care teams supported your 45-day recovery. We’re sorry the referral process and communication from Social Services fell short, and we’ll share your concerns with our leadership team for review.
I want thank the Paradise Valley Health Center for taking care of my Dad. He spent two months at the facility on the 3rd floor. The Nurses, PTs and all the other staff showed my Dad much love and care. I was there everyday during my Dad's duration and saw the love and care first hand. Esperanza, Elaine, Salina, Jeff, Eddie, Jorene, Emily, Clarissa, Lori, Jill, Mila, Maryam and all the others names I missed. Thank you to you all. ❤️
Thank you immensely for sharing your experience with us. We're delighted to hear about the love and care provided to your Dad by our staff at Paradise Valley Health Care Center.
Everyone is amazing, no complaints at all. My wife is so happy to be here and taken care of. Maryam sw is amazing help me with everything. Thank you Paradise.
We're excited to hear that your wife is happy at Paradise Valley Health Care Center. Maryam SW is truly amazing. Thank you for sharing your experience with us.
The attention at Paradise Valley is very affectionate and generous towards the residents. The daily activities and events they host keep the patients happy and make the families feel cared for. Eli, Andrea, Geraldine, Johanna, and Maira make a wonderful team and are always attentive while making moments special to the residents. The enthusiasm of the director Eli is really admirable and her happiness is contagious. We appreciate the loving care they give for our family.
We are truly grateful for your heartwarming feedback and are absolutely thrilled to learn about the exceptional care our team at Paradise Valley Health Care Center delivered. It brings us immense joy to know you had a positive experience, and we appreciate you taking the time to share your thoughts with us.
I will update this review as needed. I just put my uncle there and so far it hasn’t quite met my expectations. 3 people in a room so their visitors and TVs make it extremely hard to hear the tv. They are smaller and far away from the bed for their size. Rooms are drab. My uncle is the middle bed so no windows or anything to look at. The salad that came with dinner appeared to be wilted and wasn’t appealing. Lunch today looked good. The people working are super nice but it’s hard to get to talk to social services about the plan. I understand this is day 2 but I fly out tomorrow and would have appreciated a few minutes of time. Update my uncle was moved to a quieter room and they took great care of him. They also called me often with updates on how he was doing and they even told me when he began to decline to come quickly to see him. Super nice people. They did the best they could with a man who had many health issues.
We are pleased to learn that your uncle received excellent care and updates during his stay at Paradise Valley Health Care Center. Thank you for sharing your positive feedback.
This place has been the best all-around! Everyone is so sweet and caring. Great teams and management. Each and every one here has treated my mom like their own. Do NOT get fooled by peoples negative reviews. They not only worry about keeping the patients comfortable but they even make sure that every one has the post-care they need.THANK YOU ALL AND GODSPEED!!!
Thank you for your wonderful feedback! We are thrilled to hear about your positive experience at Paradise Valley Health Care Center.