Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Paragon Commercial & Residential Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Paragon Commercial & Residential Cleaning

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 193 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Paragon Commercial & Residential Cleaning is better than 90% of carpet cleaning.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Paragon Commercial & Residential Cleaning is better than 97% of carpet cleaning.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Paragon Commercial & Residential Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Paragon Commercial & Residential Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Paragon Commercial & Residential Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Paragon Commercial & Residential Cleaning is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Paragon Commercial & Residential Cleaning for 8 kinds of job.

Paragon Commercial & Residential Cleaning for upholstery cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$189–$359
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#62 / 66
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Upholstery cleaning”

[email protected]2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional I’m so happy with the cleaning job

Paid $500+Great priceUpholstery cleaning
JLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Clean, courteous service staff and excellent customer service from Jesus going the extra distance. Questions were handled promptly. May be helpful to have better communication about duration of job ahead of time. Otherwise, good company to work with!

Reasonable priceUpholstery cleaning
Karla8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional and courteous. They reply to your request very promptly, very affordable as well. Definitely will use their services again.

Reasonable priceGeneral carpet cleaningPet stain & odor removalStandard cleaning
Chris10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We love Paragon Cleaning Service. They do a fantastic job cleaning our home & are very detailed! Also, we have used several different carpet cleaning services over the years and Paragon is by far the best! They do a super job on cleaning carpets and upholstery- our carpets look almost new when they are done. We…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning
DJLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

They came when they said they woule, did a professional job. Price was very affordable. Will use them again when necessary.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Punctuality+ Value
SanchezLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had pet urine stains in the entrance that was very noticeable. I had just listed my home and that entrance gave a very bad first impression. I was getting ready to replace the carpet when Paragon told me they could take care of a stain that no other carpet cleaning company could clean without it coming back. I was…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Andrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Did a very good job cleaning my couch and now I don’t need to buy a new one! Rapid response to my request. I inquired about it and next day they were there taking care of it. Greatly recommended.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
MercedesLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceUpholstery cleaning
CharlieLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Standard cleaningGeneral housekeepingUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$176-33% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 45%Overpriced 5%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning34$158–$290
Deep clean32$297–$471
General carpet cleaning30$170–$334
Pet stain & odor removal23$139–$360
Moving-related cleaning19$251–$705
General housekeeping18$132–$310
Upholstery cleaning9$189–$359
Interior & exterior window cleaning6$259–$555

Compare with

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