Auto repair shop · Woodbury, MN · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%70+17Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty82−1.8Momentum penalty90−1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#741 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 18%
4.7★★★★★891 Google reviews · 23 photos
85%five-star reviews
4.62★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite friendly staff, honest assessments, and clear communication regarding repair needs and pricing. Many highlight the shop's ability to handle various services, from oil changes to complex electrical repairs, often with same-day appointments. However, negative reviews describe instances of rushed or incorrect work, such as improper brake installations or missed fluid levels, alongside complaints about rude interactions and scheduling delays that left vehicles unattended.
Google rating: 4.7 out of 5 from 891 reviews (85% five-star).
Reviews on this page: 891 Google reviews (579 with written comments, 5 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 7, 2026.
Service: Auto Repair Shop serving Woodbury, Minnesota.
Data from Google, last updated November 10, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.
PARAMOUNT AUTO SERVICEAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PARAMOUNT AUTO SERVICE: 75/100 on this factor. Category median: 88.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PARAMOUNT AUTO SERVICE: 70/100 on this factor. Category median: 85.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PARAMOUNT AUTO SERVICE: 82/100 on this factor. Category median: 99.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PARAMOUNT AUTO SERVICE: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PARAMOUNT AUTO SERVICE: 90/100 on this factor. Category median: 100.A
90
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PARAMOUNT AUTO SERVICE: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
891 Google reviews we collected
4.7of 5
5 stars75785%
4 stars667%
3 stars182%
2 stars111%
1 star394%
Praise vs complaints
Phrases our text analysis found in 579 written reviews
94%praise
Praise85294%
Complaints556%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1422%
Reasonable4772%
Overpriced12%
Not sure35%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22425%
Speed & response19321%
Quality & results16618%
Price & value12714%
Honesty & trust849%
Would recommend647%
Communication495%
What customers talk about
We read 579 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Went there today for service and the guy I dealt with was very rude and not friendly at all.”
“Flexible to work me in to fix my issue, quick and at a good price!”
“The service here is disappointingly slow.”
“Answer any questions that you may have and always do great work!”
“1200 dollar visit has required multiple return visits and the worst of all customer service that is very defensive and insulting to people’s intellige…”
“They are a full service shop with experienced technicians & fair pricing.”
“Not good service they over priced me for my brakes and check what they want.”
“Always reliable, always dependable, I take my Truck here frequently.”
“Their primary goal is not to help customers, it is to scam you out of as much cash as possible.”
“I would recommend if you are looking to get a diagnostic quickly.”
“I did not get the service completed and definitely would not recommend this place to anyone.”
“Mike was friendly on my call in and kept me informed on timing of the repair while at the shop.”
People customers mention
Mike24 reviews
East13 reviews
Patrick9 reviews
Goodyear6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired PARAMOUNT AUTO SERVICE for 8 kinds of job. Pick one to see what they paid and said.
Keltin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★
Came in for a brake job, the shop cross threaded a lug nut. I ended up snapping the bolt trying to fix it. I had to take it to another shop to get it fixed for $100.
John7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Went there today for service and the guy I dealt with was very rude and not friendly at all. I did not get the service completed and definitely would not recommend this place to anyone.
Darrin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Labor Day Weekend on Friday during rush hour 4:30pm — my wife had a tire blow out on HWY 62 Crosstown and 34th Ave… Was able to rescue her from the inside median and put the spare on. Next morning I called Patrick Dohls at Paramount East and was able to set an appointment that morning and was able to buy a new set…
Tires
DayneLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★
Routine work can’t be done correctly. Coolant flush, never properly burped the line, left the tank empty, rotor replacement service left me with a unusable emergency brake. 1200 dollar visit has required multiple return visits and the worst of all customer service that is very defensive and insulting to people’s…
Damara2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
The staff are very friendly and helpful. Answer any questions that you may have and always do great work!
General repairs & maintenance
Rebecca6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Very knowledgeable, helpful, friendly staff, reasonable prices. Nice waiting area, convenient location. Thanks for the great work!
Came in for a brake job, the shop cross threaded a lug nut. I ended up snapping the bolt trying to fix it. I had to take it to another shop to get it fixed for $100.
Response from the owner · 21 hours ago
Keltin, we value your opinion and strive to ensure transparency in all services. We would like to discuss this further to clear up any misunderstandings. Please reach out to us directly at (651) 739-4526 and we will make sure your concerns are resolved. Thank you! - Your local Paramount Auto Service Team
John Douglas7 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Went there today for service and the guy I dealt with was very rude and not friendly at all. I did not get the service completed and definitely would not recommend this place to anyone.
Response from the owner · 3 weeks ago
Hello John , please accept our apologies for the experience you've had. We certainly want you to have the best experience possible on every visit! Please reach out to the store at 651-739-4526 to let us know what happened during your visit when you get a chance. Thank you! - Your local Paramount Auto Service Team
Darrin Ewing5 reviewsiTotal number of Google reviews Darrin has written across all businesses on Google Maps, not just this one.
Labor Day Weekend on Friday during rush hour 4:30pm — my wife had a tire blow out on HWY 62 Crosstown and 34th Ave… Was able to rescue her from the inside median and put the spare on. Next morning I called Patrick Dohls at Paramount East and was able to set an appointment that morning and was able to buy a new set of tires and have them mounted the same afternoon! Incredible service, great crew. Been going there for all of my automobile service for over 35 years.
Services: Tires
Response from the owner · 2 months ago
Hello Darrin , Thank you for the great compliments regarding our paramount east team! We think of our customers as family and are committed to every one of you! We appreciate you and are always here for any of your future automotive needs! -Your local Paramount Auto Service Team
Dayne SmithLocal Guide · 43 reviewsiTotal number of Google reviews Dayne has written across all businesses on Google Maps, not just this one.
Routine work can’t be done correctly. Coolant flush, never properly burped the line, left the tank empty, rotor replacement service left me with a unusable emergency brake. 1200 dollar visit has required multiple return visits and the worst of all customer service that is very defensive and insulting to people’s intelligence to quickly shift blame on the customer.
Response from the owner · 3 months ago
Thank you for taking the time to share your experience with us, Dayne . We sincerely apologize for any confusion or disappointment during your visit. Transparency and customer satisfaction are very important to us. We’d appreciate the opportunity to clear up any misunderstandings. reach out to (651) 739-4526 to further discuss any misunderstandings – Your Local Paramount Auto Service Team
Zeke HernandezLocal Guide · 29 reviewsiTotal number of Google reviews Zeke has written across all businesses on Google Maps, not just this one.
I've brought my vehicle here twice. First time was just an oil change, that was fine. They mentioned some work I should get done on the van based on their inspection.
Called ahead to schedule that work and another oil change some months later. Was told to bring in the van at 8 and it should take several hours; I mentioned that I would be waiting because it's my only vehicle.
Brought the van at 8, had the same exchange; I mentioned how I would be waiting for it, and was told it would be done before late afternoon no problem.
I was waiting at a nearby coffee shop, and called at noon to see if there was rough timeline when it would be done, I was told that it would be end of day, 5pm.
Went back to the shop to get my van with whatever work had been done to it by that time. Nothing had been done.
I was only told excuses why they hadn't gotten to my van yet, not so much as an apology for wasting my time (again I was told to come at 8, and they knew I was waiting for the vehicle). Mike tried to be accommodating, which I appreciate; but it was too little too late. John couldn't have cared less.
Price assessment: Not sure
Services: Oil change
Response from the owner · 5 months ago
Thank you for taking the time to share your experience with us, Zeke . We sincerely apologize for any confusion or disappointment during your visit. Transparency and customer satisfaction are very important to us. We’d appreciate the opportunity to clear up any misunderstandings. Please feel free to reach out to the store directly at (651) 739-4526 and we’d be happy to discuss this further. We hope to hear from you soon! – Your Local Paramount Auto Service Team
Damara Sandifer2 reviewsiTotal number of Google reviews Damara has written across all businesses on Google Maps, not just this one.
The staff are very friendly and helpful. Answer any questions that you may have and always do great work!
Services: General repairs & maintenance
Response from the owner · 7 months ago
Hello Damara ! Friendly and professional work is what we're all about! Thanks so much for trusting us with your vehicle -- We're always here when you need us! --Your local Paramount Auto Service Team
Sarah Bauer4 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Very knowledgeable, helpful, friendly staff, reasonable prices. Nice waiting area, convenient location. Thanks for the great work!
Response from the owner · 10 months ago
Hello Rebecca! Friendly and professional work is what we're all about! Thanks so much for trusting us with your vehicle -- We're always here when you need us! --Your Local Paramount Auto Service Team
Jim Docken5 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Great service! Flexible to work me in to fix my issue, quick and at a good price! Mike was friendly on my call in and kept me informed on timing of the repair while at the shop. Thanks Paramount Goodyear!
Response from the owner · 7 months ago
Thank you for your business and the kind words, Mac60 our team makes every effort to try to make it work for the customer and their schedule for same day service. Thank you again and we look forward to seeing you in the future! -Your local Paramount Auto Service Team
