Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Google reviewers rate Park Cities Auto Care 4.9 out of 5 based on 435 reviews, frequently citing professional staff, transparent pricing, and efficient turnaround times for services like inspections, oil changes, and brake repairs. Customers often highlight the shop's honesty and clear communication regarding vehicle needs. However, some lower-rated reviews describe instances where repairs resulted in subsequent mechanical failures or noted difficulties with scheduling and follow-up communication.
Data from Google, last updated November 9, 2026.
435 Google reviews we collected
Phrases our text analysis found in 357 written reviews
How often each topic comes up in the written reviews
We read 357 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is very professional and my inspection was completed quickly and I was on my way!”
“This place has excellent customer service and fixed my car right away!”
“This is the first time I’ve ever had a great experience with an auto shop.”
“Horrible experience”
“I truly appreciate the transparency, fair price and professionalism of this shop!”
“Before coming to Park City I was with a previous shop who over charged me and stole some parts off my car.”
“You will not find a more honest, professional auto care group in Dallas - highly recommend!”
“They were very transparent on the timeline of having my car ready.”
“James listened to my complaint, and in the calmest manner he said “I’ll refill it for you” he also defended his employees without disrespecting me in…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 435 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I came to the shop for a state inspection. The staff is very professional and my inspection was completed quickly and I was on my way!
This place has excellent customer service and fixed my car right away! They were very transparent on the timeline of having my car ready. I got multiple services done that included. Oil change, inspection, and suspension replacement. I am very happy with the work and will definitely come here again.
Thank you for the kind words, Laurie! We are happy to hear that our customer service met your expectations and that we were able to fix your car quickly. Transparency is important to us and we are glad that our timeline was clearly communicated to you. Our team takes pride in delivering quality services like oil changes, inspections, and suspension replacements, so it is great to know that you were satisfied with the work done. Thank you for choosing Park Cities Auto Care, we look forward to serving you again in the future.
Park city automotive here in dallas is by far one of the best automotive shops Ive ever worked with. A few days back. I had a situation where I believed my personal oil jug was used for my oil change service that I got from Park City. I talked to James about the situation, I was highly irritated and was expecting a fight with him in which I was willing to show as much proof on my end that I had a gal of oil in my car before getting an oil change with them. James listened to my complaint, and in the calmest manner he said “I’ll refill it for you” he also defended his employees without disrespecting me in the process. To this day I can’t understand why my oil gal was empty, but James demeanor and honesty restored my faith and trust with him and his crew. A few days later I went back to him to get my AC fixed because of the way James handled the situation with the oil change. And I must admit, the service he showed me was still top tier. He didn't give off any negative vibes or bad blood. He still showed respect and treated me with kindness. This is the first time I’ve ever had a great experience with an auto shop. Before coming to Park City I was with a previous shop who over charged me and stole some parts off my car. Due to the fact that I used to work on cars I was able to pop my hood and double check the basics and get a reading on things, when a mechanic treats me like I'm dumb I lose faith with them. Then I’m forced to correct them which leaves a resentment in the back of my mind…. Jame’s crew is different! I would definitely refer your daughters, grandmothers, kids and moms to Park City Auto motives right here off of Lemmon in Dallas. They will do an honest job and take care of you without the BS. Mr. James has restored my faith in mechanic shops. You guys won’t be disappointed using his services, and he doesn’t get defensive if you have an issue or a problem with anything. Just respectfully let him know whats wrong and Mr James will respectfully handle the situation. You good here.
Highly recommend! Very honest and great work. Won’t over sell you!
I am really glad to have found Park Cities Auto Care. Being so close. Saved a lot of time and they got my vehicle inspection done before my I even started on my coffee they provided. They are my new favorite Auto Care.
Super knowledgeable team of people. They do a great job of analyzing your vehicle and give you a straight answer regarding how to resolve. They have serviced my 2021 Range Rover, 2020 MB GLE450, 2020 Suburban, 2016 QX60, and 2001 Accord. Service ranged from oil changes/state inspections to transmission fluid flushing to front ball joint and steering knuckle replacement. I've been there several times and always feel well taken care of.
I have had a pleasant experience with Park Cities Auto Care. There was trouble getting my AC to work and they consistently communicated and worked everything out. They are respectable and have integrity. I would highly recommend this place !
This is the best.auto shop that I’ve been to. Totally helpful, knowledgeable, and honest.
Definitely the right place to bring your car! Efficient service + amazing, friendly people! They truly went above and beyond! 🙌🙏❤️ Thank yall!!
These guys are great! Fixed a problem that others could not solve. Gave me an accurate estimate, finished the work on time, followed up to be sure all was good!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts