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Parker Automotive Service Center

Auto repair shop · Tucson, AZ

4.8 ★★★★★ 558 Google reviews · 24 photos
92%five-star reviews
99%reviews answered by the owner
Nov 2026latest review

Parker Automotive Service Center at a glance

Customers at Parker Automotive Service Center frequently cite honest communication, fair pricing, and friendly staff as key positives, noting that the shop often explains repairs clearly and provides shuttle services. Reviews highlight efficient turnaround times for various services, including diagnostics, A/C repairs, and general maintenance, with many praising the transparent billing process. However, a minority of negative reviews mention instances of unexpected price increases, perceived overcharging for parts, or disputes regarding vehicle damage discovered during inspections.

  • Google rating: 4.8 out of 5 from 558 reviews (92% five-star).
  • Reviews on this page: 558 Google reviews (410 with written comments, 3 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: November 2, 2026.
  • Service: Auto Repair Shop serving Tucson, Arizona.

Data from Google, last updated November 3, 2026.

Star ratings

558 Google reviews we collected

  • 5 stars51292%
  • 4 stars214%
  • 3 stars61%
  • 2 stars20%
  • 1 star173%

Praise vs complaints

Phrases our text analysis found in 410 written reviews

  • Praise65696%
  • Complaints254%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude17225%
  • Quality & results13320%
  • Honesty & trust9814%
  • Price & value8813%
  • Speed & response7211%
  • Communication619%
  • Would recommend578%

What customers talk about

We read 410 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The guys at Parker automotive have always been wonderful so helpful , they kept us from buying so many cars that would have ruined our year , we just…”
    “These people were EXTREMELY rude to my sister and brother and law.”
  • “I’ve had an excellent experience with their repair and diagnostic services.”
    “What a terrible experience.”
  • “They’re honest, straightforward about pricing, and take the time to explain what work is actually needed.”
    “They lied to them about what was wrong with their car and tried to over charge them $200 and succeeded in overcharging them $100.”
  • “They diagnosed the problem, fixed it and charged a fair rate.”
    “Overpriced and tried to charge me for a lot of things I didn't need.”
  • “A/C repair was fast, effective and reasonable price.”
  • “Very organized and professional as well as friendly and communicative.”
  • “I would highly recommend Parker Automotive to anybody, they’re fair prompt, and competitively priced.”
    “I don't recommend doing business with this company, especially if you have to deal with Thomas.”

People customers mention

  • Scott 18 reviews
  • Ryan 9 reviews
  • Shane 7 reviews
  • Thomas 5 reviews
  • Honda 5 reviews
  • Parkers 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

4.8 ★★★★★ 558 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
wbcor10 reviewsTotal number of Google reviews wbcor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Took care of my issue. Very convenient and fair pricing.

  • Services: Wheel alignment
Rick MorettiLocal Guide · 41 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Deleted but did not take.

  • Price assessment: Not sure
  • Services: A/C installation & repair
Response from the owner · a month ago

Rick, we're sorry you're disappointed with your exprience. We understand how frustrating it is to have an A/C problem return. For clarity, your Sorento had previously been to the Kia dealership, where the A/C control panel was replaced. When you brought the vehicle to Parker Automotive, we diagnosed a seperate issue with the compressor electronic control valve(ECV) and replaced it. At that time, the A/C system was operating properly. Unfortunately, when a vehicle develops another system after a repair, we need to diagnose the vehicle again before recommending any additional repairs. We would never want to charge for or perform unnecessary work, and we cannot determine the cause of a new problem without properly evaluating it. We value our reputation and our customers, and we're disappointed that you feel you were treated unfairly. We would appreciate the opportunity to discuss this with you directly and see if we can help resolve your concerns.

Richard Katz1 reviewTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve had an excellent experience with their repair and diagnostic services. They’re honest, straightforward about pricing, and take the time to explain what work is actually needed. Their outstanding warranty gives me even more confidence that they stand behind their work. It’s refreshing to find a shop you can truly trust!

  • Price assessment: Great price
  • Services: Auto exhaust system repair, Steering & suspension replacement, Auto engine diagnostic, Engine repair, Vehicle Inspection
ChrissyLocal Guide · 32 reviewsTotal number of Google reviews Chrissy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Called to get a quote and was told I needed to come in so they could run a diagnostic check to see what was wrong with it after I just requested a specific replacement. Absolutely not. I guess quotes aren’t free anymore these days. Good luck to your business

James NashLocal Guide · 74 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

1st time I've ever taken my Hyundai Sonata Hybrid to anyone but the dealer. They diagnosed the problem, fixed it and charged a fair rate. Ride service was on point. I believe Cole should get a raise.

Response from the owner · a week ago

Thank you, James, for the five-star review! We're honored you chose Parker Automotive Service Center for your Hyundai Sonata Hybrid and trusted us with your repair. We're glad we could get the problem diagnosed and fixed at a fair price, and that our ride service made your visit even better. We'll be sure to pass along the kind words for Cole! We appreciate your business and look forward to earning your trust for years to come.

Daniel Peterson7 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A/C repair was fast, effective and reasonable price. Excellent customer service!

Response from the owner · Edited 5 days ago

Thank you, Daniel, for the fantastic five-star review! We're glad we could get your AC repaired quickly and effectively at a fair price. Providing excellent customer service and honest, reliable repairs is what we strive for every day at Parker Automotive Service Center. We truly appreciate your business and look forward to helping you with your future automotive needs!

David Edgar1 reviewTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience!

  • Price assessment: Reasonable price
  • Services: General repairs & maintenance, Oil change
Response from the owner · a week ago

Thank you, David, for the five-star review! We're glad you had a great experience with Parker Automotive Service Center. We appreciate your trust in our team and your support of our business. We look forward to seeing you again whenever you need us!

Eric Cramer3 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Parker took excellent care oof my 20 year old car as usual.

  • Price assessment: Reasonable price
Response from the owner · 2 weeks ago

Thank you, Eric, for your continued trust in Parker Automotive! We truly appreciate your loyalty over the years. We take pride in keeping our customers' vehicles running reliably, no matter their age. Thank you for giving us the opportunity to care for your car, and we look forward to seeing you next time!

connie stapleton12 reviewsTotal number of Google reviews connie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Received fast, friendly, service, as always. Thanks, guys.

  • Price assessment: Reasonable price
  • Services: Air & cabin filter replacement, Vehicle Inspection, Oil change
Response from the owner · Edited a year ago

Connie, we appreciate your continued trust in us! It was our pleasure to provide great service for your Honda CR-V’s oil and cabin filter change. We look forward to seeing you again next time!

Jaysumma OldLocal Guide · 65 reviewsTotal number of Google reviews Jaysumma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Courteous and professional staff. Clean and well maintained office that smells wonderful. Quick turn around and solid work. Not sure what else you can ask for.

Response from the owner · 3 weeks ago

Thank you Jaysumma, for the great review! We're glad to hear you had a positive experience with our courteous and professional team, and that you noticed how clean and welcoming our office is. We take pride in providing quality work and getting our customers back on the road quickly. We truly appreciate your business and hope to earn that fifth star on your next visit! Thank you for choosing Parker Automotive!

Parker Automotive Service Center on Google Maps →

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