Google reviewers rate Parker County Mailboxes & Masonry five stars based on ninety reviews, noting that the owner replied to eighty-one percent of feedback. Customers frequently describe the company as punctual, professional, and communicative, with staff available to answer questions throughout the process. Common services include repairing or rebuilding mailboxes damaged by vehicles, constructing stone borders, and installing masonry features. Recurring themes highlight fair pricing, detailed craftsmanship, and thorough site cleanup, with no significant criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 90 reviews (100% five-star).
Reviews on this page: 90 Google reviews (79 with written comments, 26 with photos).
Owner responses: the business replied to 81% of reviews.
Phrases our text analysis found in 79 written reviews
99%praise
Praise19299%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend4624%
Quality & results4423%
Staff & attitude3418%
Speed & response3418%
Price & value179%
Communication137%
Honesty & trust63%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Will use again in the future when needed, highly recommended.”
“n the front office, was friendly, patient, knowledgeable and provided top-notch coordination from beginning to end (which, amazingly, took less than a…”
“Andrew is very professional & communicated each step of the way.”
“Service was timely and very happy with the results.”
“They quoted us a fair price and it only took a week to gather the special order items and bricks!”
“They answered all my questions and gave me a fair bid to do the work.”
“Thank you for allowing us to trust in Parker County Masonry.”
People customers mention
Andrew5 reviews
David3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Needed a front gate upgrade so I showed Andrew at Parker County Masonary an unrealistic picture from ChatGPT. Andrew & his teams all put fourth an effort to make it come true!! It’s unbelievable how talented this project was designed & completed just like the picture! Absolutely beautiful! Andrew is very professional & communicated each step of the way. He made sure all the dogs were safe during the project & didnt mind when I threw in a last minute idea to add solar lights. Great teamwork!! Thank you for allowing us to trust in Parker County Masonry. Yall went above & beyond! More than expected & we love it so much!!
Response from the owner · 6 days ago
We appreciate the feedback, Jacy! Thank you for the opportunity to build your front gate and columns. Parker County Masonry is here to help with any future masonry needs!
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Ronald6 reviewsiTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
We recently used Parker County Mailboxes and Masonry after a dump truck backed into our brick mailbox and destroyed it. PCMM were very polite, prompt, and courteous during the estimate and contracting process. They were always available for questions and made the whole process painless. The workers who came to do the actual work in 105 degree heat were friendly and kind (even giving our 16 year old pug some love with petting and ear scritches—major brownie points!) and their craftsmanship was excellent. Our new mailbox is wonderful! We recommend PCMM without reservation.
Response from the owner · a month ago
Thanks for the 5-star rating! It was a pleasure building your brick mailbox and we’re glad you had a great experience with us!
J
JackieLaura DiRosaRoss10 reviewsiTotal number of Google reviews JackieLaura has written across all businesses on Google Maps, not just this one.
Parker County Mailboxes and Masonry provided us exceptional customer service pertaining to the repair/rebuild of our mailbox.
Rachel, in the front office, was friendly, patient, knowledgeable and provided top-notch coordination from beginning to end (which, amazingly, took less than a week).
David and his masonry crew provided a level of craftsmanship that far exceeded any and all of our expectations.
These folks are an amazing team of professionals, and hold our highest recommendation.
Response from the owner · 2 months ago
Thanks for the 5-star rating! It was a pleasure building your brick mailbox in Benbrook!
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Tim Lewis2 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Excellent company! Rachel was very helpful during a stressful time. She sent links for sample mailbox photos and replied back to all text and emails. She also was able to schedule us fast since our old mailbox was destroyed forcing us to go to the post office everyday for mail.
The mail box they built for us is very nice. The mailbox is heavy gauge steel and very large. The bricks match the house nicely and workmanship is top notch.
The 2 gentlemen that came out to the house were very professional and polite. They built our mailbox in a single day during a 100 degree day. Hard workers!
Thank you!
Response from the owner · 2 months ago
Thank you for the kind words Tim! We appreciate you trusting us with your masonry contractor needs!
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Alex BorkinLocal Guide · 67 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Parker County Mailboxes & Masonry did an excellent job on the build of our new mailbox! From the base build up , Andrew and team were attentive and precise to detail. Company works with you from vision, design, and materials.They did project clean up and followed through to make sure the end results met our expectations and needs. Pleasant to work with and honest. Highly recommend! Thank you ! K. Russo
Response from the owner · 4 months ago
Thank you, Krista! It was a pleasure working together on your Aledo mailbox construction!
A
Ant3 reviewsiTotal number of Google reviews Ant has written across all businesses on Google Maps, not just this one.
I can't say enough about the customer service and the mason, Sergio. First off, Sergio was very polite and very professional. A great job in a little time, the brick match is on point. To an unknowning eye, you couldn't tell there was a renovation and other than the pleasantries traded and the fantastic job, I wouldn't have known he was there, ... the work area was spotless! Thank you.
2ndly, The customer service, office personnel/sales, were so easy to work. Service was fast and payment was simple and I'm not even going to tell you the price paid, bc the quote was unquestionably PERFECT!
Based on my first experience with PCM, I will hire again and highly recommend them. Thank you again!!
Response from the owner · 4 months ago
Thank you for trusting us with your masonry project, Ant! We look forward to working together again in the future!
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Adrian Garcia9 reviewsiTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
We recently had our mailbox taken out during a motor vehicle collision. Parker County Mailboxes and Masonry answered our call for help and they were eager to take care of us! They quoted us a fair price and it only took a week to gather the special order items and bricks! The mailbox turned out amazing! I will be conducting business with them again should I need any masonry work done in the future!
Response from the owner · 4 months ago
Thank you, Adrian! It was our pleasure rebuilding your masonry mailbox, we look forward to working together again in the future!
