Reviewers frequently cite punctuality, clear communication, and fair pricing as strengths, noting that technicians often explain repairs thoroughly and respect the home. Services include water heater replacement, drain clearing, and fixture installation. However, some lower-rated reviews highlight concerns about professional appearance, inconsistent follow-up on scheduled appointments, and disputes regarding billing for complex issues or perceived overcharging compared to other local estimates.
Google rating: 5.0 out of 5 from 791 reviews (98% five-star).
Reviews on this page: 791 Google reviews (667 with written comments, 28 with photos).
Owner responses: the business replied to 60% of reviews.
Most recent review: November 7, 2026.
Service: Plumber serving Columbus, Ohio.
Data from Google, last updated November 9, 2026.
Star ratings
791 Google reviews we collected
5.0of 5
5 stars77498%
4 stars71%
3 stars41%
2 stars10%
1 star51%
Praise vs complaints
Phrases our text analysis found in 667 written reviews
99%praise
Praise1,47399%
Complaints181%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude36925%
Speed & response29920%
Quality & results26518%
Would recommend18312%
Price & value16511%
Communication1379%
Honesty & trust735%
What customers talk about
We read 667 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I'm big on keeping my home clean and they did a great job of being easy to get along with when it came to wearing shoe covers and being respectful of my home.”
“Bunthara performed a quick repair for what we thought was a more extensive issue.”
“Cody, Nate and Ryan did a great job of running the downspouts piping to the street.”
“The plumber said it was “worst case scenario” and “one of the worst leaks he’s ever seen”.”
“I would highly recommend Parsons Plumbing as an excellent source for plumbing problems.”
“I would not recommend to anyone.”
“Hard work, honest communication and more than fair in price.”
“He arrived early cleared the drain and didn’t overcharge.”
“Nate came out, took a lot of care and time explaining everything very thoroughly in a way that helped me understand.”
“In my experience, Parsons has poor communication and no sense of urgency.”
“Very honest assessment of our problem and recommendation on how to repair.”
People customers mention
Parsons42 reviews
Matt25 reviews
Kyle23 reviews
Dustin23 reviews
Nate19 reviews
Daren16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
This is the second time I have had Parsons out. It will be the last. The gentleman that came out was not dressed very professionally with paint covered pants, didn't wear protective shioe coverings, and when he used my bathroom(which was fine), he left dirty fingerprints all over my toilet. According to my research his estimate for a repair on my waterheater was neatly double the norm. And he refused to repair a dripping tub until the heater was repaired, citing warranty.
I have since read the owner's response to my concerns and I am very impressed with your actions on the matter.
I do believe there was a misunderstanding about pricing and repairs our part. We do appreciate your action regarding the service man that came into our home. We appreciate accountability. However, I would never wish someone lose their job.
I am certainly willing to give Parson Plumbing another try, as I did like our initial visit the month before.
Price assessment: Overpriced
Price: $1–200
Services: Faucet repair, Water heater repair
Response from the owner · Edited a month ago
We’re sorry your experience did not meet the standards we expect from our team. Your concerns regarding our technician’s appearance, shoe coverings, cleanliness, and communication are valid, and we are addressing them internally.
Our recommendation was based on water pressure measuring 82 PSI, which can damage plumbing fixtures and contribute to the water heater relief valve and tub/shower cartridge leaking. We recommended correcting the excessive pressure before replacing the bathtub cartridge to reduce the risk of premature failure—not to require an unrelated repair.
However, we understand that the pricing and explanation left you dissatisfied. We have issued a full refund of the service charge back to the card used for payment. We sincerely apologize for the frustration and appreciate your feedback. The employee in question has been terminated, in part due to your experience.
Please call our office at 614-805-9466. We would appreciate the opportunity to discuss your concerns personally and work toward a resolution. We are confident that we can still assist with your plumbing issues, and we will make sure you are properly taken care of.
J
JP LaFramboiseLocal Guide · 14 reviewsiTotal number of Google reviews JP has written across all businesses on Google Maps, not just this one.
Mike did a great job. I'm big on keeping my home clean and they did a great job of being easy to get along with when it came to wearing shoe covers and being respectful of my home. They did a great job installing things and were very easy to get along with.
Hi JP, we're glad to hear you had such a great experience with Mike! We appreciate your business, and are happy to help with any future plumbing needs.
L
Lori1 reviewiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
These guys are so easy to work with. They’re fair and prompt. My tankless was intermittently failing. They quickly diagnosed and replaced the bad check valve and flow sensor.
Price assessment: Reasonable price
Price: $200–400
Services: Water heater repair
W
William VanSickleLocal Guide · 41 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Parson’s Plumbing has my vote! Cody, Nate and Ryan did a great job of running the downspouts piping to the street. Hand dug it completely making sure to keep the sod in tact to replace when done. They were very professional and a friendly bunch of guys to work with. Answering any questions I had. Definitely will be my go to if I need plumbing done again. Very reasonable too. Thanks!
Price assessment: Reasonable price
Price: $2,000+
Services: Service not listed
Response from the owner · 3 days ago
Hi Toni, thanks for sharing your experience!
We're glad to hear the team took great care of your downspout services, and will definitely let them know you gave them a shoutout. It was a pleasure working with you, and we're honored to have earned your trust.
Thanks again for your review & recommendation. We look forward to hearing from you again with any future plumbing needs!
B
Brad Haberman6 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Very honest assessment of our problem and recommendation on how to repair. Bunthara performed a quick repair for what we thought was a more extensive issue. We appreciate the honesty!
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing leak detection, Shower repair
Response from the owner · 3 days ago
Thanks for your review Brad!
We're glad to hear that Bunthara provided a great experience for you, and will make sure to share the positive feedback.
Thank you for choosing Parson Plumbing!
A
Alexandra Kulp1 reviewiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Nate came out, took a lot of care and time explaining everything very thoroughly in a way that helped me understand. He was kind and never made me feel like I was asking too many questions. He worked through every possible potential issue to help me try to find the source of a tricky situation. 10/10 would recommend!
Price assessment: Great price
Price: $200–400
Services: Plumbing leak detection
Response from the owner · 3 days ago
Thanks for sharing your experience Alexandra!
We're happy to hear Nate provided a top-notch experience for you, and will let him know you gave him a shoutout.
We appreciate your recommendation, and we hope to hear from you in the future if there's anything else we can help with!
T
Terry Calpin4 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
I’m one to read reviews but not write one unless I’m angry with the experience. This is not the case. Outstanding service!
They went over and above.
I am a single older woman who struggles to be a home owner. I don’t know diddly about plumbing . I’m so happy I found the best! My main drain had roots and they didn’t give up until it was clear!
Hard work, honest communication and more than fair in price. OUTSTANDING!
Price: $200–400
Response from the owner · Edited 3 days ago
Hi Terry,
We appreciate you taking the time the time to write us such an excellent review. Thank you so much for the kind words. please let us know if there is anything we can help with in the future.
B
Brian Stavish3 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Great service by Parson Plumbing. I had a leaky toilet valve and they fixed it same day. The plumber that did the work was awesome. I highly recommend Parson.
Services: Toilet repair
Response from the owner · 3 days ago
Thanks for your review & recommendation Brian!
We're glad to hear you had a great experience, and hope to hear from you again with any future plumbing needs. Thank you for your business!
