Barbara Ferrantino3 reviews
We had Stephen come to check our water softener and change our whole house filter. He was very friendly and helpful. Service was excellent. Very happy with our service!
Review from Google · view on Google
Passaic Bergen Water Softening
Passaic Bergen Water Softening at a glance
Customers frequently praise the company for punctual appointments, clear communication, and transparent pricing without hidden fees. Technicians are described as knowledgeable and thorough, often providing detailed explanations on system maintenance and operation. While most reviews highlight positive experiences with water softener and filter installations, a few low-star comments cite issues such as missed appointments without notice and improper delivery of salt to the front door.
- Google rating: 4.9 out of 5 from 243 reviews (96% five-star).
- Reviews on this page: 243 Google reviews (171 with written comments, 4 with photos).
- Owner responses: the business replied to 65% of reviews.
- Most recent review: October 24, 2026.
- Service: Water Purification Service serving Kinnelon, New Jersey.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★243 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Michael Sarajian1 review
Mark was great. Arrived ontime, communicated well, was friendly and worked quickly. He cleaned up, and gave me a tutorial of the new system. Excellent job.
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JH ALocal Guide · 13 reviews
Excellent and knowledgeable service. Joaquin was friendly, helpful and informative about what the issues were and to how to maintain the water tank. Price was good and I didn’t feel like I was overcharged. I would recommend PBWS.
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Thomas BuchananLocal Guide · 40 reviews
I had a new neutralizer installed. Excellent job and great service.
Review from Google · view on Google
Stephen Neer8 reviews
Devin was a fantastic technician. Fast, helpful, and very friendly. Would absolutely recommend!
Review from Google · view on Google
Ryan4 reviews
Great company. Great technicians!
Review from Google · view on Google
Clary GuerreroLocal Guide · 13 reviews
Passaic Bergen Water is great! They explain everything in detail and have great prices. The install was done in the agreed time and the technician was very knowledgeable and friendly. Overall, the experience was very smooth. I definitely recommend them for your water softner needs!
Response from the owner · 3 years ago
Spectacular review, Clary! It is true that at Passaic Bergen Water Softening, we take the time and go great lengths to provide high quality water in the comforts of home. From first consult to installation and service/delivery, we provide friendly and knowledgeable service to all our customers. We are thrilled you enjoyed the installation of your Instasoft PL Series water softener, and are here to answer any questions or concerns about the quality of your water.
Review from Google · view on Google
Brett Kelly3 reviews
Fantastic installation technician. Clean, quick, and knowledgeable.
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David BriertyLocal Guide · 14 reviews
I’ve only had to deal with water softening for a little over 2 years. Passaic Bergen has made it so easy for us to take care of. Not only is their customer service top notch, they educate you along the way. Highly recommend this company!! No question!
Review from Google · view on Google
Matthew Ancora4 reviews
Great experience, Tom was professional and had the new system installed quickly. Very courteous and clean work area too. Highly recommended!
Review from Google · view on Google
Business details
- Address: 2025 Hamburg Tpke Ste B, Wayne, NJ 07470
- Phone: (973) 841-4919
- Website: pbwatersoftening.com
- Service area: Kinnelon, NJ