Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts
Customers frequently praise the company for punctual appointments, clear communication, and transparent pricing without hidden fees. Technicians are described as knowledgeable and thorough, often providing detailed explanations on system maintenance and operation. While most reviews highlight positive experiences with water softener and filter installations, a few low-star comments cite issues such as missed appointments without notice and improper delivery of salt to the front door.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
243 Google reviews we collected
Phrases our text analysis found in 171 written reviews
How often each topic comes up in the written reviews
We read 171 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Arrived ontime, communicated well, was friendly and worked quickly.”
“The owner got on the phone and was immediately rude, insulting, and condescending.”
“Great experience, Tom was professional and had the new system installed quickly.”
“Not only is their customer service top notch, they educate you along the way.”
“It was terrible.”
“I definitely recommend them for your water softner needs!”
“I will never use this company again and I strongly recommend everyone else look elsewhere.”
“They explain everything in detail and have great prices.”
“They explained everything thoroughly and there were no hidden fees or unexpected charges, which we really appreciated.”
“Wonderful staff and very reliable service (for nearly 10 years and counting for our family)”
praise complaint · found by our text analysis, Google review wording unchanged.
We had Stephen come to check our water softener and change our whole house filter. He was very friendly and helpful. Service was excellent. Very happy with our service!
Mark was great. Arrived ontime, communicated well, was friendly and worked quickly. He cleaned up, and gave me a tutorial of the new system. Excellent job.
Excellent and knowledgeable service. Joaquin was friendly, helpful and informative about what the issues were and to how to maintain the water tank. Price was good and I didn’t feel like I was overcharged. I would recommend PBWS.
Devin was a fantastic technician. Fast, helpful, and very friendly. Would absolutely recommend!
Passaic Bergen Water is great! They explain everything in detail and have great prices. The install was done in the agreed time and the technician was very knowledgeable and friendly. Overall, the experience was very smooth. I definitely recommend them for your water softner needs!
I’ve only had to deal with water softening for a little over 2 years. Passaic Bergen has made it so easy for us to take care of. Not only is their customer service top notch, they educate you along the way. Highly recommend this company!! No question!
4.9 ★★★★★ 243 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We had Stephen come to check our water softener and change our whole house filter. He was very friendly and helpful. Service was excellent. Very happy with our service!
Mark was great. Arrived ontime, communicated well, was friendly and worked quickly. He cleaned up, and gave me a tutorial of the new system. Excellent job.
Excellent and knowledgeable service. Joaquin was friendly, helpful and informative about what the issues were and to how to maintain the water tank. Price was good and I didn’t feel like I was overcharged. I would recommend PBWS.
I had a new neutralizer installed. Excellent job and great service.
Devin was a fantastic technician. Fast, helpful, and very friendly. Would absolutely recommend!
Great company. Great technicians!
Passaic Bergen Water is great! They explain everything in detail and have great prices. The install was done in the agreed time and the technician was very knowledgeable and friendly. Overall, the experience was very smooth. I definitely recommend them for your water softner needs!
Spectacular review, Clary! It is true that at Passaic Bergen Water Softening, we take the time and go great lengths to provide high quality water in the comforts of home. From first consult to installation and service/delivery, we provide friendly and knowledgeable service to all our customers. We are thrilled you enjoyed the installation of your Instasoft PL Series water softener, and are here to answer any questions or concerns about the quality of your water.
Fantastic installation technician. Clean, quick, and knowledgeable.
I’ve only had to deal with water softening for a little over 2 years. Passaic Bergen has made it so easy for us to take care of. Not only is their customer service top notch, they educate you along the way. Highly recommend this company!! No question!
Great experience, Tom was professional and had the new system installed quickly. Very courteous and clean work area too. Highly recommended!
Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts
