Google reviewers rate Passionate Cooling & Heating LLC five out of five stars based on 208 reviews, with the owner responding to 63 percent of them. Customers frequently cite punctuality, professional communication, and fair pricing for services including AC repairs, water heater replacements, and system installations. Recurring themes highlight quick response times to emergencies, detailed explanations of work performed, and a lack of sales pressure. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 208 reviews (100% five-star).
Reviews on this page: 208 Google reviews (197 with written comments, 9 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: November 9, 2026.
Service: HVAC Contractor serving Las Vegas, Nevada.
Data from Google, last updated November 13, 2026.
Star ratings
208 Google reviews we collected
5.0of 5
5 stars208100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 197 written reviews
98%praise
Praise55298%
Complaints92%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10919%
Staff & attitude10419%
Would recommend9216%
Quality & results8415%
Price & value7914%
Communication499%
Honesty & trust448%
What customers talk about
We read 197 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jason was able to give me an estimate within minutes that beat all other competitors and him and his team were courteous and worked very quickly to replace.”
“From the moment he arrived, he was professional, friendly, and genuinely cared about getting my AC running again.”
“Jason should be everyone's go-to for any HVAC issues!”
“From start to finish, I had an amazing experience with this A/C company.”
“…ppreciate them so much fast reliable very respectful and careful the worst thing in the summer is to have no AC and they took care of me I will defin…”
“The owner listened to my concerns, set up a same day free evaluation, and gave me a reasonable estimate.”
“Not only was he honest but he also took the time to explain every step of the diagnostic process.”
“I called a few places and they either did not respond or they could not come by until the following afternoon.”
“Overall, an excellent experience and I would absolutely recommend them to anyone looking for honest pricing, quality work, and a hardworking team.”
People customers mention
Jason67 reviews
Bobby6 reviews
Krayson5 reviews
Air4 reviews
Alfredo3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
My water heater needed replacement and I spoke with 3 different companies before deciding on this one. Jason was able to give me an estimate within minutes that beat all other competitors and him and his team were courteous and worked very quickly to replace. Would highly recommend!
Price assessment: Great price
Services: Service not listed
Tony Pena1 reviewiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
When it's 115° outside and your air conditioner suddenly stops working, it's hard not to panic. The temperature inside my house was already climbing to 80°, so I was incredibly relieved when Jason responded almost immediately.
From the moment he arrived, he was professional, friendly, and genuinely cared about getting my AC running again. Within about 10 minutes, Jason had pinpointed the issue. Not only was he honest but he also took the time to explain every step of the diagnostic process. He walked me through what he was checking, why he was checking it, and what the possible causes could be. I never felt rushed or left in the dark.
It's rare to find someone who combines technical expertise with outstanding customer service, honesty, and integrity. Jason exceeded my expectations in every way. If you're looking for someone who is knowledgeable, trustworthy, responsive, and genuinely puts customers first, I can't recommend him highly enough. I'll definitely be calling him again for any future HVAC needs! Jason should be everyone's go-to for any HVAC issues! 🙌
Price assessment: Great price
Services: A/C system repair
Alexandra Agostinelli4 reviewsiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Absolutely great experience from start to finish. I have a unique set up with a 14 year old AC system which I wasn’t ready to replace. The owner listened to my concerns, set up a same day free evaluation, and gave me a reasonable estimate. He talked me through the pros and cons of doing repair on a system of this age, and did not pressure me. Just provided facts, along with his warranty and support programs. Once I decided to go with the repair, he showed up the next day, went out of his way to make sure everything was working, and I was satisfied, and now I’m happy to say I have amazing cool air again! Highly recommend!!
Price assessment: Reasonable price
Price: $1,800–2,000
Services: A/C system maintenance
Neesh Neesh1 reviewiTotal number of Google reviews Neesh has written across all businesses on Google Maps, not just this one.
From start to finish, I had an amazing experience with this A/C company. I called to schedule an appointment for a quote, and they were able to come out the very next day, which was already impressive.
The entire process was very thorough, and at no point did I feel rushed, pressured, or hassled into making a decision. They took the time to explain everything clearly and answer all of my questions.
Not only did they provide the lowest quote for a new A/C unit, but the quality of service exceeded my expectations. During installation, the crew ran into issues because of how the attic had originally been built around the old unit, but they stayed and worked through every challenge to make sure everything was installed correctly and functioning properly before leaving.
Major kudos to the installation crew for working in 95+ degree weather and still maintaining such professionalism and attention to detail.
I am beyond pleased with the new unit. The house cools down incredibly fast now, and the outside unit is so quiet you can barely even hear it running. Overall, an excellent experience and I would absolutely recommend them to anyone looking for honest pricing, quality work, and a hardworking team.
Price assessment: Reasonable price
Services: Installation
Response from the owner · 5 months ago
Thank you so much for the fantastic review! We're thrilled to hear that you had an amazing experience with our air conditioning repair service. Your satisfaction means everything to us, and we appreciate your recommendation! 😊
Ross Pollack6 reviewsiTotal number of Google reviews Ross has written across all businesses on Google Maps, not just this one.
Honest, professional, on-time. Recommend to my friends and will definitely use them again
Price assessment: Reasonable price
Price: $1–100
Services: A/C system maintenance
Response from the owner · 7 months ago
Thank you, Ross, for sharing your experience with Passionate Cooling & Heating! We're glad you found our air conditioning repair service to be honest and professional. Your recommendation means a lot to us, and we look forward to serving you and your friends again in the future!
Steve Layton3 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Jason did an outstanding job fixing our AC! He was professional, on time, and clearly knows his stuff. You can tell right away he’s someone you can trust, which is rare these days. On top of that, he’s just an all-around great guy—friendly, respectful, and easy to work with. Highly recommend Jason if you need any AC work done!
Price assessment: Reasonable price
Price: $600–700
Services: A/C system maintenance
Response from the owner · 7 months ago
We're thrilled to hear about your experience with Jason at Passionate Cooling & Heating LLC! It's great to know he provided you with top-notch air conditioning repair service while making you feel comfortable and respected. Thank you for the high recommendation, Steve!
William Swanson2 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Honest great bunch of guys, all family. You can't go wrong they are the best in town, they build lasting relationships, you will recommend them to your friends
Price assessment: Great price
Price: $1,000+
Response from the owner · 7 months ago
We really appreciate your kind words, William! It’s wonderful to hear that you found our team at Passionate Cooling & Heating LLC to be both dependable and community-focused. Building lasting relationships with our customers is what makes our work fulfilling. Thanks for recommending us—your support means a lot!
Michael Heller7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I can’t say enough good things about Passionate Cooling. From start to finish they have been nothing but top tier professionals. Jason, Bobby, Krayson and Alfredo all worked their butts off and replaced my two very old units with fantastic new units in very minimal time, got my quotes on Monday and the work was completed on Thursday “WOW”. Any mess they may have made was cleaned up and you wouldn’t have known there had been any work done at all. You really can’t ask for more from a contractor and I thank them for all the hard work. Also, special thanks to Jason for working with me on financing that worked for me. If you are looking for a great contractor, look no further.
Price assessment: Great price
Services: Installation
Response from the owner · 7 months ago
It’s fantastic to hear from you, Michael. We're thrilled that you had such a positive experience with our team at Passionate Cooling! Our goal is to provide top-notch air conditioning installation services while ensuring everything runs smoothly. Jason and the crew appreciate your recognition, especially regarding the financing aspect. Your recommendation means a lot to us! Thank you for trusting us with your new units.
