Google reviewers rate Pat's Garage 4.9 out of 5 based on 579 reviews, with the owner responding to 48 percent of them. Customers frequently praise the shop for transparent pricing, clear communication, and thorough documentation of repairs, often noting that staff avoid unnecessary upsells. However, some low-star reviews criticize perceived overcharging for simple maintenance tasks, alleged failure to track warranties, and instances of unprofessional customer service or missed callbacks.
Google rating: 4.9 out of 5 from 579 reviews (96% five-star).
Reviews on this page: 579 Google reviews (461 with written comments, 5 with photos).
Owner responses: the business replied to 48% of reviews.
Most recent review: October 30, 2026.
Service: Auto Repair Shop serving San Francisco, California.
Data from Google, last updated November 2, 2026.
Star ratings
579 Google reviews we collected
4.9of 5
5 stars55496%
4 stars112%
3 stars20%
2 stars31%
1 star92%
Praise vs complaints
Phrases our text analysis found in 461 written reviews
98%praise
Praise85398%
Complaints202%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19622%
Honesty & trust14817%
Quality & results13115%
Price & value12514%
Speed & response10512%
Communication9511%
Would recommend738%
What customers talk about
We read 461 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service; high level of professionalism and great degree of technical knowledge.”
“Extremely disappointed 😔 I really wanted to use the shop but the customer service was unprofessional and rude.”
“They were honest and did not charge me for minimal diagnostic since my engine was seized.”
“I hope they are better at fixing cars than they are at lying.”
“Not only do they do a great job servicing my car, they are willing to give advice, at other times.”
“They said I should come by and they'd see if they could patch it or, at worst, order a new tire and have the punctured one replaced.”
“Friendly, efficient service at a very reasonable price!”
“…s told they took advantage of me being a woman 2 mechanics said I was overcharged engine light was repaired for $200 they said it was a simple repair.…”
“Work is always done in a very timely manner, and they are conveniently located.”
“I am impressed at how closely they listened to my concerns and spent time to go over the service they provided.”
“Pat's garage deserves the reputation they have earned as the go-to Fisker mechanic on the West Coast.”
“…in my car, I yold him to get away from me as i drove away never would I recommend this place unless he is gone…”
People customers mention
Prius13 reviews
Fisker11 reviews
Honda11 reviews
Subaru10 reviews
Karma8 reviews
Toyota6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
The service you receive from everyone at Pat’s garage is beyond exceptional. I am impressed at how closely they listened to my concerns and spent time to go over the service they provided. Making an appointment is easy and reaching out to them over the phone is also easy. Thank you for taking such good care of my concerns and my car.
Price assessment: Great price
Services: Auto maintenance
Response from the owner · a day ago
Pamela,
Thanks for all the trust! We’ll do our best to make your car life easier…..
E
Emeralda FongLocal Guide · 30 reviewsiTotal number of Google reviews Emeralda has written across all businesses on Google Maps, not just this one.
I had to tow my car and this was my nearest neighborhood mechanic in Dogpatch. They were honest and did not charge me for minimal diagnostic since my engine was seized.
S
Sandy LipkowitzLocal Guide · 21 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
It's so reassuring to have an auto repair company you can trust completely. Not only do they do a great job servicing my car, they are willing to give advice, at other times. I will be out of the country for 3 months. I needed advice as to what to do about my car's battery while I am gone. Great information. I feel totally comfortable as to what I need to do. Pat's Garage is the best!
Response from the owner · a week ago
Thanks Sandy! It's all about the relationship...........
D
dale needlesLocal Guide · 80 reviewsiTotal number of Google reviews dale has written across all businesses on Google Maps, not just this one.
