Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Pathfinder's Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%22+1.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Pathfinder's Carpet Cleaning

Pasadena, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #71Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 611 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pathfinder's Carpet Cleaning is better than 95% of carpet cleaning.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pathfinder's Carpet Cleaning is better than 97% of carpet cleaning.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pathfinder's Carpet Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pathfinder's Carpet Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pathfinder's Carpet Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pathfinder's Carpet Cleaning is better than 22% of carpet cleaning.D
22

Reviews for your job

Customers hired Pathfinder's Carpet Cleaning for 8 kinds of job.

Pathfinder's Carpet Cleaning for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.63
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$310
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4

All 8 Google reviews tagged “Carpet cleaning”

Rowdys1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Pathfinders did a great job cleaning our carpets. We run two local businesses, Pathfinders services both locations. We have been using them for our carpet cleaning needs for two years now. They are always on time, informative, efficient and friendly. We will continue to use them and highly recommend you give them a try!

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
carla6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have always used Pathfinders for my carpet cleaning. They do a great job.

Carpet cleaningCarpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Quality+ Professionalism
reina11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

El personal fue muy amable y puntual, tanto por telefono como en persona, lamentablemente no quedé satisfecha con el servicio, no limpiaron bien o no usaron la técnica requerida. Ya anteriormente otra empresa había limpiado mucho mejor solo que olvidé su nombre y por eso llamé a Pathfinder Commercial por sus…

Carpet cleaning
MK12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Very professional. Great staff

Carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
DanaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It was a last minute decision to use there services and they were available to me.

Carpet cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Professionalism
JoseLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Straight to the point, very communicated and professional. Explained the service and what to expect. Will you use them again soon.

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
JULIE1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Everyone I spoke with was great! Very professional and caring. Service was very accommodating and responsive. Will definitely use there services again five star review!!

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
JessicaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Absolutely love pathfinders cleaning service! Lance is amazing!

Carpet cleaningCarpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$324+22% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 42%Overpriced 0%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning116$170–$334
Pet stain & odor removal49$139–$360
Area rug cleaning32$170–$447
Carpet steam cleaning25$176–$340
Upholstery cleaning21$189–$359
Carpet cleaning8$146–$310
Power/pressure washing6—
Cleaning2$209–$322

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