Customers frequently praise the store's wide selection of high-quality pet foods, treats, and supplies, along with friendly and knowledgeable staff who provide helpful recommendations. Grooming services, including nail trims and baths, are a popular offering, though low-star reviews highlight recurring issues with grooming quality, such as aggressive shaving, and mention price increases or long wait times for appointments.
Google rating: 4.7 out of 5 from 291 reviews (89% five-star).
Reviews on this page: 291 Google reviews (210 with written comments, 28 with photos).
Owner responses: the business replied to 5% of reviews.
Most recent review: October 25, 2026.
Service: Pet Store serving Houston, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
291 Google reviews we collected
4.7of 5
5 stars25889%
4 stars103%
3 stars52%
2 stars31%
1 star155%
Praise vs complaints
Phrases our text analysis found in 210 written reviews
92%praise
Praise18192%
Complaints168%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12262%
Price & value1910%
Would recommend189%
Quality & results168%
Honesty & trust95%
Speed & response74%
Communication63%
What customers talk about
We read 210 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The groomer did a,super job and all help were extremely friendly and knowledgable.”
“Regardless, very unprofessional & I recommend Bubbles grooming any day over this place.”
“We can't wait to meet Pasty, and we are going to try the groomer (if it's affordable).”
“Though a little pricey, staff are very helpful and genuinely love animals.”
“I HIGHLY RECOMMEND PATSY’S PET MARKET, OUR GO-TO FOR ALL OUR PET NEEDS!”
“This review is for grooming, which we DO NOT recommend.”
“Ashton did a really wonderful job with my older italian greyhound's nail trim!”
“It's everything from the excellent products, the knowledgeable employees and their genuine love for fur babies.”
“The booking was so easy via text and they communicated back-and-forth quickly.”
“The employees explained the different types of treats and bones they offered and were very knowledgeable about the products!”
People customers mention
Katy6 reviews
Patsys3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
The employees always make us and our pups feel welcomed and remembered. Our extremely shy chihuahua loves giving kisses to them. That speaks to how great they are with your pets. We also have had their nails trimmed multiple times with them and they’ve never acted scared or had bleeding quicks after. We feel confident that the products they offer are safe for our fur babies. We all look forward to our weekly Patsy’s visit!
P
Patrick Kainer10 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
We had our adopted Australian Shepherd groomed at this location. The groomer did a,super job and all help were extremely friendly and knowledgable.plusca massive selection of supplies.
K
Kathleen McMordieLocal Guide · 22 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
I’ve been going to Patsy’s Pet market for about 11 yrs. Absolutely love Zima’s groomer, Ashton! We have been purchasing from Patsy’s since we moved back to Texas. They know their stuff ❤️
Response from the owner · 2 months ago
We love Zima! And we love your family. Thanks for the great review.
M
Marcotte KathrynLocal Guide · 17 reviewsiTotal number of Google reviews Marcotte has written across all businesses on Google Maps, not just this one.
LOVE, LOVE, LOVE this place! I have been coming here for many years. The store itself is soo cute! The grooming is fabulous and my little dog, Chevy, was always so happy when I picked him up. They special order food for my big dog, Maddie, and I am so thankful they take such good care of my fury family members! The staff is so sweet and I am just so thankful for Patsy’s Pet Market! Thank you!!!
Response from the owner · 2 months ago
This is so great to read. My entire team shows up every day and works hard to make sure all our puppies eat the best, look their best and have the best chews and toys!
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Erica SanchezLocal Guide · 47 reviewsiTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
We are now regulars that come by every other week to get my baby Marsha her treats. Love the vibe here. Great customer service and a variety of healthy fresh dog treats and healthier dry food options/cans to choose from. Would recommend to stop by.
Response from the owner · 2 months ago
Thanks - we always enjoy seeing you and appreciate your trust in our products for your sweet Marsha.
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Nick Heitzeberg429 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Great store, clean, organized, high quality and wide variety of options for food, treats and pet supplies. I texted them in the morning to set up a grooming appointment. Their team was kind and timely in their response. Ashton did a really wonderful job with my older italian greyhound's nail trim! Shelby was helpful in treat and food recommendations. I look forward to returning!
Response from the owner · 3 months ago
Aww thanks! We loved Sam! He is so handsome. Shelby will get lunch on me for this shout out. See you soon!
E
Emilee Izabella Alamilla-Zúñiga7 reviewsiTotal number of Google reviews Emilee has written across all businesses on Google Maps, not just this one.
