Customers highlight prompt scheduling, clear communication, and fair pricing for services including water heater replacement, drain clearing, and septic system maintenance. Technicians are described as professional and thorough, often explaining repair options in simple terms and addressing unexpected issues discovered during inspections. One review noted a technician initially arrived late due to a blocked phone call, though the issue was resolved quickly once contact was established.
Google rating: 4.9 out of 5 from 167 reviews (87% five-star).
Reviews on this page: 167 Google reviews (161 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 19, 2026.
Service: Pipe Repair Service serving El Paso, Texas.
Data from Google, last updated November 2, 2026.
Star ratings
167 Google reviews we collected
4.9of 5
5 stars14587%
4 stars2213%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 161 written reviews
99%praise
Praise67499%
Complaints61%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response13219%
Staff & attitude13119%
Communication9614%
Price & value8613%
Quality & results8412%
Would recommend8012%
Honesty & trust7110%
What customers talk about
We read 161 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If there is ever a concern with a plumbing project, they respond quickly and come back right away to make it right.”
“Their service technicians are professional, honest, and easy to work with.”
“Brett checked the water pressure, looked at the expansion tank, inspected the drain pan, fittings, and gas line, and explained everything in simple terms.”
“The pricing has always been fair, and the overall service has been reliable.”
“He said, “Plumbers can get pricey—try to see if you can find the issue first next time.”
“This plumbing company does excellent work and has been very dependable every time I have needed service.”
“They also replaced the damaged flex lines, repaired the shut-off valve, and double-checked the venting and all connections to make sure there were no leaks.”
“I highly recommend calling them for any plumbing problem.”
“The water heats up quickly, the pressure and flow are more steady than before, and the whole plumbing system feels more reliable now.”
People customers mention
Brett56 reviews
Ian43 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
This plumbing company does excellent work and has been very dependable every time I have needed service.
They can be trusted in your home, only handle the plumbing repairs that are actually needed, and do a thorough job from start to finish. Their service technicians are professional, honest, and easy to work with.
If there is ever a concern with a plumbing project, they respond quickly and come back right away to make it right. That kind of follow-through gives a lot of peace of mind.
I have called them many times for two properties I manage in El Paso, including for leaks, repairs, and general plumbing issues, and they have consistently done a great job. The pricing has always been fair, and the overall service has been reliable.
I highly recommend calling them for any plumbing problem. Brett and Ian, along with the rest of the team, have provided great service and have earned my trust.
Price assessment: Great price
Services: Water heater installation
E
ellie george3 reviewsiTotal number of Google reviews ellie has written across all businesses on Google Maps, not just this one.
My leak was a tough plumbing issue on several fronts, but they really stood behind their service and came back to do more leak detection tests. Ian and Brett were extremely knowledgeable, patient, and thorough throughout the whole process. It took a couple more hours, but they were able to pinpoint and mark the exact spot.
I had been dealing with this problem for months, so it was a huge relief to finally get clear answers. Their workmanship, follow-through, and service guarantee gave me a lot of confidence. Even my pool service and sprinkler repair company had recommended them, and now I understand why. They made a stressful plumbing situation much easier and left me feeling very satisfied.
Price assessment: Reasonable price
Services: Garbage disposal installation
T
Tyrone29 M4 reviewsiTotal number of Google reviews Tyrone29 has written across all businesses on Google Maps, not just this one.
A few weeks ago, i woke up to a bad hissing and dripping noise in the garage and found water around our water heater. At first i figured it was just a small connection issue, but it quickly turned into a bigger plumbing problem. The shut-off valve was worn out, the supply line was leaking, and there was a lot of sediment built up inside the tank. With the hard water in El Paso, it finally caught up with the unit.
A local plumbing team in El Paso came out and got to work right away. Brett checked the water pressure, looked at the expansion tank, inspected the drain pan, fittings, and gas line, and explained everything in simple terms. The bottom of the heater had started rusting through, so a quick repair was not going to fix it. They drained the old tank, disconnected it safely, removed it, and installed a new water heater that same day. They also replaced the damaged flex lines, repaired the shut-off valve, and double-checked the venting and all connections to make sure there were no leaks.
I was pretty stressed because the water was getting close to boxes we had stored in the garage, and i was worried the leak would spread before help arrived. Once they started the job, i felt much better. Ian and the crew kept everything organized, cleaned up the work area, tested the hot water at the fixtures, and made sure the temperature was set correctly before they left. They also gave helpful tips about routine water heater maintenance and what to watch for with hard water buildup.
What stood out most was how patient and down to earth they were while I was half awake and worried. Since the installation, everything has been working smoothly. The water heats up quickly, the pressure and flow are more steady than before, and the whole plumbing system feels more reliable now.
Price assessment: Reasonable price
R
Rodney Wyatt3 reviewsiTotal number of Google reviews Rodney has written across all businesses on Google Maps, not just this one.
This plumbing company has me as a customer for life. During a cold spell, our kitchen sink pipe stopped flowing, and a neighbor suggested I call. Ian was incredibly helpful and patiently talked me through how to safely warm the line and figure out where the problem was behind the wall.
Even though he was off that day, he took the time to explain each step clearly and made sure I understood what to do. A few days later, he came by to check the pipe, confirm everything was working right, and make sure there were no other plumbing issues starting up.
Since then, they have handled several plumbing projects for us, and every job has been done with care and skill. Honest, very responsive, and excellent workmanship. It is hard to find a plumber you can trust, and this team has been great every time.
Price assessment: Reasonable price
Services: Shower installation, Drain cleaning
O
Owen Quinn3 reviewsiTotal number of Google reviews Owen has written across all businesses on Google Maps, not just this one.
brett was our technician from patton brothers water heaters. he asked about the plumbing problems, listened carefully, and went over all of our repair options in simple terms. he answered every question, explained what he was doing and why, and made sure we understood the proper fix for the shower fixture, sink drains, and the plumbing connections.
he was friendly, professional, and very respectful of our home. he stayed focused on the job until everything was completed the right way. he also corrected issues left behind from earlier plumbing work, which gave us a lot of peace of mind. after a long renovation and more than one kitchen leak, it was a huge relief to finally have someone handle the remaining master bath plumbing issues properly and efficiently.
the work was completed in a timely manner, and the quality was worth it. while the cost felt higher than we first expected, we felt confident because the workmanship was solid and the service team was willing to help us understand the pricing and available solutions. we also had good results from previous plumbing installations, including kitchen sink fixtures and a garbage disposal, so that added to our trust.
overall, our experience was excellent. brett was courteous, skilled, and easy to work with, and the plumbing repairs were done with care and attention to detail. we are very relieved with the final result and would highly recommend them for plumbing and water heater service.
Price assessment: Great price
D
Danielle Duncan2 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
I got estimates to replace a plumbing stack in a bathroom I was remodeling. The pricing was fair, not the cheapest but nowhere near the highest. The plumber handled the job professionally and finished the work on time.
Later, my main drain had a problem, and Ian worked with me to help keep costs down by letting me do the digging myself. That made the repair more affordable while still getting the drain issue taken care of the right way.
After that, my main water supply line started leaking, so I called for leak detection to find the exact spot. Once the leak was located near the base of an old tree, Brett and Ian installed a new line around the roots and got everything fixed quickly.
I have had several good experiences with this plumbing team. They have been dependable, professional, and easy to work with. If I need plumbing service again, they will be the first company I call.
Price assessment: Great price
Services: Water heater installation, Shower installation
D
Dakota Pratt3 reviewsiTotal number of Google reviews Dakota has written across all businesses on Google Maps, not just this one.
We had a major plumbing leak under our house, and water even started coming up through the floor vents, which was a huge mess. Our home is older, and after a couple of past remodels and a few plumbing issues over the years, we knew we needed a real long-term fix. We had a few plumbers look at it, but the problem kept coming back and the repair estimates were all over the place. Then we learned about epoxy pipe coating as an alternative to a full repipe. Brett came out to inspect everything in person and explained the plumbing repair process in simple terms. The estimate was detailed, clear, and easy to follow, which gave us a lot more confidence. i also liked that the crew took time to answer questions and go over the pipe restoration options without any pressure. The job was a big one, with a lot of plumbing equipment, pipe access work, and restoration steps involved, but the team did a careful job protecting our home the whole way through. they stayed organized, worked professionally, and made sure the leak issue was handled the right way. in the end, we were very pleased with the results. the epoxy coating warranty and the fixture warranty also gave us extra peace of mind. Brett and the plumbing crew were honest, thorough, and easy to work with. We really appreciated their integrity, communication, and the quality of the pipe repair work, and we would highly recommend them.
Price assessment: Great price
Services: Water heater installation, Shower installation
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Mariah Ferrell5 reviewsiTotal number of Google reviews Mariah has written across all businesses on Google Maps, not just this one.
i called brett last night about a problem with my kitchen plumbing and the hot water dispenser faucet. he arrived this morning expecting it might just need a hose based on the photo i sent, but after checking everything he found that both the hot water dispenser and the kitchen faucet needed to be replaced. the plumbing under the sink was badly corroded, so he had to cut out the old pipe setup and rebuild it the right way. brett and ian did an excellent job. they also replaced a small o-ring on the existing hot water tank connection that had a light leak, which was a big help. they worked neatly, kept the area clean, and explained the repair in simple terms. the whole visit took about two hours, and the price was under $600, which felt very fair for that amount of plumbing work and the house call in el paso. i really appreciated how thorough, professional, and efficient they were, and i would gladly call them again for any faucet, leak, or other home plumbing repairs. my only regret is not calling sooner for other plumbing jobs around my house.
Price assessment: Great price
Services: Water heater installation, Shower installation, Drain cleaning
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E Escobar1 reviewiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
A plumbing team recently helped me with a tough pipe leak tied to my water heating system. It was a complicated repair, so they sent a specialist, Ian, who quickly found the source of the leak and got it fixed the right way. Ian was professional, friendly, and clearly very experienced, and he kept me updated through each step of the plumbing work. Brett was also very helpful and attentive, and he assisted with the coordination and follow-up, which made the whole process much easier. The service was smooth, well organized, and handled with real care. They took time to explain the repair, answered my questions, and made sure everything was working properly before wrapping up. I highly recommend them for plumbing, water heater, and leak repair services.
I started using Patton Brothers Water Heaters because my parents had good results with their plumbing service, and I have not been disappointed. A technician came out to check a leaking pipe, and it turned out to be a small mistake on my end. While he was there, I also asked about the gurgling drains whenever I ran the dishwasher, washing machine, or took a shower. After inspecting the plumbing, Ian explained in simple terms that the main sewer line needed to be cleared. They scheduled another visit, arrived on time, and took care of the drain cleaning efficiently. The pricing was very fair, and the work solved the problem right away. Since the service, the drains have been flowing properly with no more gurgling or backup sounds. In the El Paso heat, it is a big relief to have the plumbing system working the way it should. I am very happy with the service. They respected my time, kept the work area clean, and were careful with my property. Every technician who has come into my home has been professional, polite, and easy to trust. It is clear they know plumbing, leak repair, and drain line work very well, and I will absolutely keep recommending them.
