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Paw Haven Animal Hospital

Veterinarian · Hutto, TX · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%79+11.2Replies to reviews 7%56+4Momentum penalty59−4.1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 100 pet groomingPosition by Experts Score among all companies we track in this category. · better than 37%
4.9 ★★★★★ 167 Google reviews · 24 photos
96%five-star reviews
4.60★last 12 monthsAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
28%reviews answered by the owner
Oct 2026latest review

Paw Haven Animal Hospital at a glance

Google reviewers rate Paw Haven Animal Hospital 4.9 out of 5 based on 167 reviews, with the owner responding to 28 percent of them. Customers frequently praise the clinic for reasonable pricing, clear communication, and same-day availability for services ranging from routine vaccines to complex surgeries. While most highlight the friendly and attentive staff, low-star reviews cite rude behavior and concerns about how urgent cases or difficult diagnoses were handled.

  • Google rating: 4.9 out of 5 from 167 reviews (96% five-star).
  • Reviews on this page: 167 Google reviews (142 with written comments, 16 with photos).
  • Owner responses: the business replied to 28% of reviews.
  • Most recent review: October 3, 2026.
  • Service: Pet Groomer serving Hutto, Texas.

Data from Google, last updated October 28, 2026.

Score profile vs other pet grooming

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.

Satisfaction86Reliability81Craft & service–Value79Momentum59Replies to reviews56Satisfaction: 86 (median 86)Reliability: 81 (median 82)Value: 79 (median 100)Momentum: 59 (median 100)Replies to reviews: 56 (median 56)
Paw Haven Animal HospitalPet Grooming median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Paw Haven Animal Hospital: 86/100 on this factor. Category median: 86.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Paw Haven Animal Hospital: 81/100 on this factor. Category median: 82.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Paw Haven Animal Hospital: 79/100 on this factor. Category median: 100.B
79
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Paw Haven Animal Hospital: 59/100 on this factor. Category median: 100.C
59
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Paw Haven Animal Hospital: 56/100 on this factor. Category median: 56.C
56

Bar = this company · dark tick = category median.

Star ratings

167 Google reviews we collected

  • 5 stars16096%
  • 4 stars32%
  • 3 stars00%
  • 2 stars00%
  • 1 star42%

Praise vs complaints

Phrases our text analysis found in 142 written reviews

  • Praise23096%
  • Complaints94%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price19%
  • Reasonable982%
  • Overpriced00%
  • Not sure19%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude9339%
  • Would recommend3715%
  • Quality & results3314%
  • Communication2611%
  • Price & value229%
  • Speed & response198%
  • Honesty & trust94%

What customers talk about

We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Dickerson's kind and attentive manner over the past 8 months.”
  • “Highly recommend Paw Haven to anyone who wants a veterinary team that truly cares about both pets and their people!”
    “Breclaw is truly exceptional and I can't recommend her highly enough to anyone looking for genuinely compassionate and thorough veterinary care.”
  • “We have our 3 dogs treated here from annual routine visits, full diagnostics, to laceration repair and have always had a great experience.”
    “The atmosphere is horrible.”
  • “Breclaw even followed up with us personally afterward to check on how our furbaby was doing, which honestly meant so much to us.”
  • “PawHaven has been both affordable, accessible, kind and patient.”
  • “Same day appointment, friendliest staff, and VERY reasonable prices.”
  • “Breclaw is an exceptional veterinarian, who shows compassion, who genuinely cares about her patients.”

People customers mention

  • Breclaw 59 reviews
  • Weeks 16 reviews
  • Vet 6 reviews
  • Amber 6 reviews
  • Rock 3 reviews
  • Veterinarian 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Joe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★

If I could give negative stars I would. The staff here is very rude. Only a few seemed welcoming. The atmosphere is horrible. The workers seem like bullies towards each other. My dog was very overlooked due to what seemed to be personal issues between workers. Cared more about their own drama than my animal. Came in…

Logann7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

About 2 years ago Dr. Weeks did a full extraction on my cats teeth due to gingivostomatitis. The care and attention I received before during and after his surgery is something I still think about and am so grateful for. (Along with the incredible price of the surgery compared to other doctors I called) if I could…

JessicaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Look no further! We have our 3 dogs treated here from annual routine visits, full diagnostics, to laceration repair and have always had a great experience. The staff is so welcoming and they are top of their field in knowledge base as well. Forever clients here!

SelenaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My furbaby was a patient with Dr. Breclaw for about a year. We moved to the area about the time she turned 18 years old. I cannot speak enough good things about Dr. Breclaw. From day one she went above and beyond to take care of not only Daisy but me. There was a time or two that Dr. Breclaw emailed or called me…

Reasonable price
StephanieLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am someone who moves a lot and has used a dozen different vet clinics -- this is one of the best I've visited. I have been very impressed with Dr. Dickerson's kind and attentive manner over the past 8 months. Her youthful face hides a very knowledgeable doctor. She always takes the time to call me back after or…

JackieLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

There is a reason that Paw Haven has nearly a 5-star review (at the time of posting, 4.9), Dr. Breclaw and team are by far the best vet that we've had. I've (un)fortunately had many visits, surgeries, re-tests, etc etc.... but every single time, Dr. Breclaw laid out all of my options, took the time to talk through…

Photos

Customer reviews

4.9 ★★★★★ 167 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Joe Paul1 reviewTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If I could give negative stars I would. The staff here is very rude. Only a few seemed welcoming. The atmosphere is horrible. The workers seem like bullies towards each other. My dog was very overlooked due to what seemed to be personal issues between workers. Cared more about their own drama than my animal. Came in for an issue I had with my dog and they told me it was nothing to worry about. A day later I had to take him to an emergency vet because it got much worse. The vet there told me had I waited any longer he might not have made it and that this place was incredibly wrong. DO NOT COME HERE!!!

Logann Norris7 reviewsTotal number of Google reviews Logann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

About 2 years ago Dr. Weeks did a full extraction on my cats teeth due to gingivostomatitis. The care and attention I received before during and after his surgery is something I still think about and am so grateful for. (Along with the incredible price of the surgery compared to other doctors I called) if I could give her 12 stars I would. My cat is so much happier and healthier and active after this surgery, I’m so happy I found this clinic to help me.

Jessica BrownLocal Guide · 31 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Look no further! We have our 3 dogs treated here from annual routine visits, full diagnostics, to laceration repair and have always had a great experience. The staff is so welcoming and they are top of their field in knowledge base as well. Forever clients here!

Response from the owner · a month ago

Thank you for the review! We love seeing your babies for any reason!

Selena NguyenLocal Guide · 32 reviewsTotal number of Google reviews Selena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My furbaby was a patient with Dr. Breclaw for about a year. We moved to the area about the time she turned 18 years old. I cannot speak enough good things about Dr. Breclaw. From day one she went above and beyond to take care of not only Daisy but me. There was a time or two that Dr. Breclaw emailed or called me after hours/weekends to address my concerns, write scripts, give her professional advice. She continued to be a guide, rock and resource up until her last day. PawHaven has been both affordable, accessible, kind and patient. I recommend them 1000%.

  • Price assessment: Reasonable price
Response from the owner · 3 months ago

It was an honor to care for Daisy, and we are grateful for your trust in both Dr. Breclaw and our team. Thank you for your recommendation and for allowing us to be part of Daisy's life.

Stephanie BunnellLocal Guide · 25 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am someone who moves a lot and has used a dozen different vet clinics -- this is one of the best I've visited. I have been very impressed with Dr. Dickerson's kind and attentive manner over the past 8 months. Her youthful face hides a very knowledgeable doctor. She always takes the time to call me back after or during what I'm sure is a tiresome shift, even regarding my mundane questions. The staff at the clinic also appear youthful! They are also polite, competent and hardworking. Regarding price -- high medical bills are affecting everyone right now, and vet care is no different. So, while it's not a budget clinic, their costs haven't driven me away. They do take Care Credit, which is the main reason I selected them to begin with, knowing I'd have a significant bill. I would be happy to keep taking my dog here, even if I move from the area. Thanks, Paw Haven!

Response from the owner · 3 months ago

We're so glad Dr. Dickerson and our team have made such a positive impression! Thank you for trusting us with your dog's care, and we look forward to seeing you both again!

Jackie LuuLocal Guide · 42 reviewsTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

There is a reason that Paw Haven has nearly a 5-star review (at the time of posting, 4.9), Dr. Breclaw and team are by far the best vet that we've had. I've (un)fortunately had many visits, surgeries, re-tests, etc etc.... but every single time, Dr. Breclaw laid out all of my options, took the time to talk through each scenario. Dr. Breclaw is an exceptional veterinarian, who shows compassion, who genuinely cares about her patients. I appreciate being spoken to, like I am not just another appointment on her books. Also - the fees are extremely reasonable, especially compared to the vet that we had in Austin.

Response from the owner · 3 months ago

Thank you for the awesome review! We love seeing you and your girls in clinic, but we hope we don't have to see you back too soon! Lots of love from the Paw Haven team!

Lawrence GuttierrezLocal Guide · 257 reviewsTotal number of Google reviews Lawrence has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very kind and thoughtful staff and Dr

  • Price assessment: Reasonable price
Response from the owner · 4 months ago

Thank you for the great review!

Sophia Wortman8 reviewsTotal number of Google reviews Sophia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr Dickerson was amazing and helped my dog gunner make a full recovery. Highly recommend

Response from the owner · 5 months ago

Thank you for the review! We're glad that Gunner is continuing to do well!

sarina Harrison4 reviewsTotal number of Google reviews sarina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Took in my German shepherd for a dew claw tear and the service was amazing! Same day appointment, friendliest staff, and VERY reasonable prices. I was seriously surprised with how cheap the services they offer are. Could not recommend this place enough!

  • Price assessment: Great price
  • Services: Large animals
Response from the owner · Edited 7 months ago

Thank you for the 5-star review! We are happy to help when your pet is in need!

Cristina CardenasLocal Guide · 41 reviewsTotal number of Google reviews Cristina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I took my little fur gremlin to Paw Haven for vaccines and heartworm prevention, and as a first-timer, I showed up prepared… with questions. So. Many. Questions. I’m pretty sure I covered everything from “Is this normal?” to “But what if he thinks he has anxiety?” Dr. Faith and the entire team — techs and front desk included — were AMAZING. Kind, patient, informative, and never once made me feel like an over-the-top dog mom (even though… I absolutely am). They answered everything thoroughly and treated Chico like the royalty he believes he is. Also, shoutout to the other pups in the office who were suspiciously well-behaved. It was giving “distinguished gentlemen waiting for their annual exams.” Very classy vibes. Now… the only thing that made my eye twitch just a little was the cost. I was not prepared for how much even a one-month supply of heartworm and tick prevention could be. I love my fur child, but my bank account briefly considered filing a complaint. 😅 All jokes aside, quality care matters, and they absolutely delivered. My only wish is that there were more affordable options out there for us dog advocates who want our babies healthy, thriving, and living their best long lives. Overall experience? 10/10. Chico left happy and gives a 5 paws up. I left educated. My wallet left humbled. We’ll definitely be back.

  • Price assessment: Not sure
  • Services: Service not listed
Response from the owner · 8 months ago

Thank you for the awesome review! We genuinely love answering all of your questions! We believe that an informed pet parents make the best advocates for their pets. We hear you on the cost of preventatives. We truly wish prices could be lower for heartworm and tick prevention, too. These medications are incredibly important for keeping pups like Chico healthy long-term, and we know they can be an investment. Please don’t ever hesitate to ask us about options, as we’re always happy to talk through choices that fit both your pet’s needs and your budget. Thank you again for trusting us with Chico’s care and for bringing such great energy to our clinic. We’ll be ready for His Royal Highness at his next visit.

Paw Haven Animal Hospital on Google Maps →

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