Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Google reviewers rate Paws & Claws Pet Medical Center 4.8 out of 5 based on 519 reviews. Customers frequently praise the clinic for punctual appointments, compassionate staff, and thorough veterinary care, noting that prices are often lower than expected. However, some low-star reviews criticize the practice for refusing new patients or long-term clients for minor issues, and for suggesting expensive procedures without offering alternative treatments.
Data from Google, last updated November 11, 2026.
519 Google reviews we collected
Phrases our text analysis found in 402 written reviews
How often each topic comes up in the written reviews
We read 402 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“' The staff at Paws and Claws were extremely kind and empathetic for helping me make a very difficult decision.”
“…nothing to them I don't know what crawled up there a*s besides being disrespectful to a good paying customer buts its upsetting they never called or…”
“Thank you paws and claws and doctor Pollock for the amazing service communication and help”
“The worst thing was that they said they cancelled my association with them in October.”
“Highly recommended, very professional, sweet, clear.”
“Somethings changed there, stay away.”
“They got me in quickly and appreciate I'm a farm girl and nurse.”
“Showed up on time, waited 45min, vet a no show,no communication other thantold they had afew walk in emergencies, a phone call would of been nice.”
“Our family’s various pets have received fantastic care over the past 30 years at affordable prices.”
“Over priced and not knowledgeable.”
“When we went in for a follow up Dr Tom Chatkupt listened to not only our concerns but focused on our pets general demeanor, and behavior, and really c…”
“I have trusted this staff with my wonderful, loving pup and they succeeded in every way.”
“She lied about what she said she had told me, when I said I was not notified of cancellation she said she would send me a letter, five months after I…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 519 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They got me in quickly and appreciate I'm a farm girl and nurse.
Hi, Peggy. Your feedback is highly appreciated. Thank you for taking the time to leave us a review!
Been taking my kitty-kids to Paws and Claws since 2012. Yesterday I had to put my baby girl 'Sheba' down for permanent 'night-night.' The staff at Paws and Claws were extremely kind and empathetic for helping me make a very difficult decision. Thank you.
Hi, Blaze. We appreciate you taking the time to leave us a review and value your input!
The Visit with buddy(small dog) was fast and professional, all good. With a new veterinarian(Suzannae) to me & buddy. They keep buddy in good shape. A great place.
Hi, Bernard. Thank you for taking the time to share your experience with our community, we value your input and look forward to the opportunity to serve you again soon!
The people that work here are always friendly. The Drs. are very experienced and treat my dog with care.The bill was less than anticipated.
Hi, Angelo. Thanks for taking the time to share your experience with us. We truly appreciate the feedback!
The float provider we saw did not really look at our dog. However once we called back and expressed concerns over his behavior the veterinarians there took our concerns seriously. Diagnosed and corrected the medication. When we went in for a follow up Dr Tom Chatkupt listened to not only our concerns but focused on our pets general demeanor, and behavior, and really cared about his quality of life. They did everything they could to help our pet be comfortable before his surgery and even got us in faster when they had an opening because he was just miserable. I will always trust my pets with Paws and Claws. They really came through for Hugo and I am grateful.
Hi, Danielle. Thank you for taking the time to leave us a review, your feedback is so important to us!
Thank you paws and claws and doctor Pollock for the amazing service communication and help
Hi, Isac. Your feedback is highly appreciated. Thank you for taking the time to leave us a review!
Very friendly staff! Best vet in my 66 years. My dog loves going to see them!
Hi, Shelly. We appreciate you taking the time to leave us a review and value your input!
They are truly amazing with my 2 crazy boxers 😊
Hi, Erika. Thanks for taking the time to share your experience with us. We truly appreciate the feedback!
My Yuki’s Vet was very detailed about checking the health of our Yuki. That’s why we always go to her.
Hi, Manny. Thank you for taking the time to share your experience with our community, we value your input and look forward to the opportunity to serve you again soon!
The staff are always helpful and cheerful. They really go out of their way to make people comfortable who are coming in anxious about their beloved pets. I also appreciate the vets and technicians, who are calm and compassionate while speaking with pet parents. While my main interaction has been with Dr. Pollock, I’ve been impressed with previous vets at Paws & Claws has been wonderful. Dr. Pollack is outstanding, and I’m thoroughly glad she helps me understand my kitty’s behaviors.
Hi, Tracy. Thank you for taking the time to leave us a review, your feedback is so important to us!
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts