Google reviewers rate Pawsitively Perfect 4.8 out of 5 based on 83 reviews, highlighting consistent praise for friendly staff, reasonable pricing, and efficient nail trimming services. Many customers note the business's punctuality and gentle handling of difficult pets, often citing long-term loyalty to specific groomers. However, a recurring criticism involves poor communication, including last-minute cancellations without notice and unavailability for new appointments, which left some clients feeling neglected.
Google rating: 4.8 out of 5 from 83 reviews (93% five-star).
Reviews on this page: 83 Google reviews (59 with written comments, 11 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: August 24, 2026.
Service: Mobile Dog Groomer serving West Haven, Connecticut.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
83 reviews on Google
5★77
4★2
3★0
2★0
1★4
Reviews from Google, shown as published (original wording, unedited).
MM
MERK M MERKLocal Guide · 107 reviews
★★★★★
UNFORTUNATELY SHE WAS CHARGING FOR THINGS SHE WASN'T DOING, KEPT MY DOG GOD KNOWS WHERE FOR ALMOST 6-7 HOURS OR MORE. COULDN'T SEE MY DOG BECAUSE HE WAS HIDDEN IN THE BACK W OTHER DOGS, HAIRCUTS WERE UNEVEN , IT JUST WASN'T WORTH IT, HE SHOOK LIKE AN EARTH QUAKE WHEN HE WAS GOING IN THE FRONT DOOR, NAIL CLIP WAS BAD BECAUSE HE WAS CUT INSIDE THE PAW AND NEVER REPORTED IT. NICE LADY BUT NOT SINCERE. DOGS SHOULD BE GIVEN WATER WHILE THEY WAIT FOR SO MANY HOURS. TOOK HIM OUT NEVER WENT BACK HE WAS TRAUMATIZED.
Price assessment: Not sure
Services: Dog ear cleaning, Dog full service grooming, Dog nail trimming
we have been bringing our 4 doodles to kara for nail trimming the last couple of years. always great with them. very quick and efficient. 4 dogs can be a lot to deal with so i am always appreciative of people who care for our dogs. we live a good 30 mins out and always worth the drive. whats more, my dogs love kara. ☺️
I wanted to make sure I expressed myself clearly. Potential new customers need to to know how disappointing and honestly heartbreaking this situation has been for us.
After almost four years of bringing our two poodles to Kara trusting her w them, supporting the East haven business, paying promptly, and always tipping we never expected to simply be left without communication. We waited patiently during your maternity leave because we valued our relationship with u. Only to be ignored w no communication or explanation. After being told by staff several times we would get a call back.
That’s why it’s been so hurtful to come back and feel completely abandoned without any explanation or even the courtesy of a response. If you no longer wish to groom our dogs, we would have respected that. But not knowing and being left scrambling with two very overgrown poodles has been incredibly upsetting.
This isn’t just about grooming appointments. It’s about the relationship and trust we thought we had built over the years. The lack of communication is what feels the most painful.
I hope anyone that reads this understand why this has been so disappointing and heartbreaking for us. Shows lack of empathy and care. I hope u dont do this to anyone else.
Laurie is the best! She has taken care of my baby Bentley for many years. If I could give more stars I would! I highly recommend her to care for your baby.
