Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate PawTroopers 4.9 out of 5 based on 124 reviews, highlighting services such as boarding, training, and home visits for dogs and cats. Customers frequently praise the facility for its non-kennel environment, easy booking process, and consistent communication through text updates and photos. Recurring themes include compassionate care for pets with behavioral issues and flexible scheduling. The primary criticism involves perceived unresponsiveness to specific pre-booking inquiries and a lack of proactive photo updates during stays.
Data from Google, last updated November 11, 2026.
124 Google reviews we collected
Phrases our text analysis found in 122 written reviews
How often each topic comes up in the written reviews
We read 122 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Communicative and have a compassionate approach with special behavioral cases.”
“Would highly recommend Pawtroopers to any furry owner!”
“I realize people must have had great experiences here by the 5 stars, which is why I made an enquiry just now.”
“From the very beginning, they were incredibly communicative, thorough, and compassionate in their approach.”
“…vable, happy pup she’s always been, we can tell she was treated with genuine care and respect throughout her training.…”
“We had an amazing experience with Paw Troopers for our dog, Pepper.”
“Terrible attitude and terrible service.”
“Booking was fast and easy opposite of what one of the entitled person left a 1 star for, its a shame they didn’t get service from them, staff was ve…”
“I drive from Orange County to Riverside just to board Athena with them because it’s 100% worth it.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 124 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great. Communicative and have a compassionate approach with special behavioral cases.
Our four year old Labrador male, Mac, had never been kenneled so I wasn’t sure how he would behave. When we picked him up he was shiny, great smelling clean!Eric had given him a bath and brushing-he looked ready for a “show” ring! We are extremely happy he enjoyed his stay and we didn’t have to worry about him. Many thanks to Pawtroopers for their caring, personalized boarding experience. Would highly recommend Pawtroopers to any furry owner! Jeannie June 12-17, 2026
Amazing experience. Booking was fast and easy opposite of what one of the entitled person left a 1 star for, its a shame they didn’t get service from them, staff was very informative and experienced my dog (great dane) and cat (sphynx) were happy🐾 they look forward to returning soon and we have got both of them memberships during their sale. I can’t recommend them enough
I realize people must have had great experiences here by the 5 stars, which is why I made an enquiry just now. I texted if they had experience with Sphynx. They answered back, "What service do you need?" Which didn't answer my specific question. I then answered and said, "It would be two weeks either boarding or home visits, but that I would only consider it if they were familiar with the Sphynx needs." They again responded with, "Where are you located." Again, I answered, but also, again asked if they had experience with Sphynx specifically." I was bothered to see the next text response read, "We have plenty experience with different breeds and aside of medications, they are no different." That just truly erked me. Anyone who knows the breed, knows that's not true, but also that they never answered that they indeed had experience with them, which I already said I wouldn't consider, yet they continued asking questions just to book. I then replied, "Sorry, no thanks. Have a great rest of your day. They replied, "You too," with a , laugh emoji. I just felt it was so not the way it should've happened and very unprofessional. Wish they would've just answered yes or no. Not leading me to book. Also, they should've held back with the laugh emoji, just because I wasn't comfortable and didn't take their service. Your response again, same. This is an honest review of how you responded to simple questions. You never answered me and continued to try to book. I put my pets first due to bad experiences with other places. The first line of my review stated, " I REALIZE people have had a GREAT experience here. I'm speaking on my experience with my inquiry. I have the whole conversation in my phone. I did not feel at ease and politely replied that I would not be using you. You are the buisness. Its your job to represent professionalism. Your reply is even worse. Had there simply been an apology for whom ever I spoke with, and someone could've answered me directly, I would've deleted it. I stand by my review. You should've just answered my question. That's all. Best wishes in the future.
This was my first time having to board my sweet Yorkie, Nya. Of course it’s nerve-racking because pets are like children and you don’t just want to leave them anywhere. I was extremely blessed to find PawTroopers. From the first interaction all the way to pick up, the staff was extremely friendly, informative, and patient with all of my questions. The process was super easy and straightforward, and they even shared photos of where Nya would be sleeping and playing. Nya stayed for two weeks and I received constant updates and the cutest photos. When I picked up my sweet girl she didn’t want to come home 😆. It was obvious she had a blast. I am beyond grateful for these wonderful people and have already booked another stay for our next trip. Thank you again for taking such great care of my sweet girl!
We had an amazing experience with Paw Troopers for our dog, Pepper. She was in training for four weeks, and before she went in, she struggled significantly with listening to commands, jumping on people, and was not leash trained at all. Throughout the program, we received periodic updates on Pepper’s progress. At first, it seemed like she was having a hard time grasping what she was learning, but they never gave up on her. They adjusted their methods, showed incredible patience, and took the time to truly understand how Pepper learns best. Their kindness, consistency, and guidance made all the difference. When Pepper came home, the they also provided us with daily homework to reinforce what she learned during training so she doesn’t regress back to her old behaviors. They made sure we felt fully supported and encouraged us to reach out anytime if we have questions or run into any issues, which really shows how invested they are in long-term success. Pepper has been home with us since the end of January, and the progress has been amazing. She listens, responds to commands, and walks are so much more manageable. What means the most to us is that she’s still the same lovable, happy pup she’s always been, we can tell she was treated with genuine care and respect throughout her training. We are so grateful to the entire team at Paw Troopers and would highly recommend them to anyone looking for compassionate, effective dog training. They truly care about the dogs they work with, and it shows in the results.
They have trained both of my babies. Fresa learned to walk on the leash and recall. Macho that little guy is a difficult puppy he is so full of energy. They helped me tremendously. He is now able to go on walks and crate trained. I’m so glad they exist!! Great communication, Dedication and commitment
I love my new rescue dog Ripley like she is my first born baby child and wouldn’t leave her in the care of just anybody. When I am away from home for an extended period of time, I wholeheartedly entrust Paw Troopers to not only keep Ripley safe and fed while I’m away, but also provide her with playtime, enrichment, and socialization! As a former kennel attendant, I will absolutely NOT board my personal dog at a traditional kennel facility with concrete dog runs and I strongly discourage my friends and family from doing so either! Dogs thrive in a home setting with plenty of socialization and exercise and that is exactly what Paw Troopers provides. My Ripley girl is a sweet dog at heart but due to her traumatic past, she struggles with some behavioral problems that require special handling and extra attention (PTSD, anxiety, reactivity towards men). For this reason, I only trust experienced dog training professionals who really understand her situation to look after her when needed. Paw Troopers welcomed her into their home and met her fearful behaviors with compassion and patience from the very beginning! After I dropped her off, they took the time to learn about her personality and allowed her to adjust to the new surroundings at her own pace while providing me with photos and updates. Being an anxious and active young dog, I knew that boarding her with an experienced small business that is equipped with the staff and facilities to support her needs would be the best option for her. Paw Troopers exceeded my expectations and took excellent care of her during her week-long stay!
They were extremely caring and patient with our dog who was boarded for the first time. We even got stuck out of town because of our flight being canceled and they lovingly made sure he could stay an additional night. I would recommend them for future boarding and training needs.
We cannot recommend Paw Troopers highly enough! From the very beginning, they were incredibly communicative, thorough, and compassionate in their approach. We came to them feeling overwhelmed and discouraged, dealing with a dog who had severe behavioral issues. Their patience and professionalism were unmatched. They took the time to understand our dog's unique triggers and needs, and they customized a training plan that enabled him to finally progress. Paw Troopers are truly exceptional.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts