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Payne Home Improvement LLC

Contractor · Roanoke, VA

5.0 ★★★★★ 20 Google reviews · 24 photos
100%five-star reviews
30%reviews answered by the owner
Jul 2026latest review

Payne Home Improvement LLC at a glance

Customers consistently describe the crew as punctual, professional, and communicative, noting that they maintain clean job sites and provide fair pricing. Services include window, door, siding, and deck repairs, as well as larger projects like kitchen remodels and structural framing. With a perfect five-star rating from twenty reviews, clients frequently highlight the team's attention to detail and willingness to exceed expectations. No common criticisms appear in the provided excerpts, and the owner responded to a portion of the feedback.

  • Google rating: 5.0 out of 5 from 20 reviews (100% five-star).
  • Reviews on this page: 20 Google reviews (18 with written comments, 3 with photos).
  • Owner responses: the business replied to 30% of reviews.
  • Most recent review: July 5, 2026.
  • Service: Siding Contractor serving Roanoke, Virginia.

Data from Google, last updated November 2, 2026.

Star ratings

20 Google reviews we collected

  • 5 stars20100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 18 written reviews

  • Praise48100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results1123%
  • Staff & attitude1123%
  • Communication817%
  • Speed & response613%
  • Would recommend613%
  • Price & value48%
  • Honesty & trust24%

What customers talk about

We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Jaydon and his crew did a wonderful job on repairing a garage door and hang a storm door for me, they are very professional, polite, and reasonable price too.”
  • “Jaydon was very knowledgeable of the window project we had.”
  • “He was right on time with the appointment and explained everything that needed to be done!”
  • “The onsite crew was efficient and very professional.”
  • “Would definately recommend them for any project and will certainly use them on my next one.”
  • “He was great with communicating and super fair in price.”
  • “Their attention to detail and integrity to doing the job right was very evident.”

People customers mention

  • Buck 7 reviews
  • Jaydon 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

5.0 ★★★★★ 20 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Deborah Lindsey1 reviewTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jaydon was very knowledgeable of the window project we had. He was right on time with the appointment and explained everything that needed to be done! This man has a great career ahead in the construction industry.

Response from the owner · 3 months ago

Thank you!

Mary Edwards12 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Repaired my wood door frame. Painted it and the stoop. Repaired my door so it would shut better. Excellent service. Clean. Friendly Professional. Went above and beyond. Highly recommend. Thanks guys!! Pictures are before and after

Response from the owner · 3 months ago

Thank you for you thorough review

Arthur Leary9 reviewsTotal number of Google reviews Arthur has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great guys to work with. They were extremely polite, respectful and very knowledgeable. Communicated very well through the whole process. Showed up on time and worked all day. Would definately recommend them for any project and will certainly use them on my next one.

Response from the owner · 4 months ago

Thank you for the review! Great people to work with and would work with you again any day.

Holly Lao1 reviewTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jaydon and his crew did a wonderful job on repairing a garage door and hang a storm door for me, they are very professional, polite, and reasonable price too.

Response from the owner · 4 months ago

Thanks so much for your review it was a pleasure working with you.

Betty6 reviewsTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Can’t say enough about our experience with Payne Home Improvements. They completely replaced the wood framing on our South Tampa bungalow with Hardie board. It looks amazing!!! The entire process was seamless. The onsite crew was efficient and very professional. When they left each day the job site was organized, clean and ready for the next day. Finished the entire job sooner than expected. Hiring contractors is always a leap of faith but I can say without hesitation I would hire them again and would HIGHLY recommend them to friends and family. I would be willing for Payne to give my phone number to anyone contemplating hiring them who might have questions. Darren, the office staff and the crew were wonderful to work with and did everything they said they would. We couldn’t be happier with the final outcome.

Luke Alexander4 reviewsTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hired Jaydon to convert a completely raw, unfinished attic into a finished living space in our home in Old Southwest (before photo included). The starting point was exposed rafters, bare subfloor, and HVAC ductwork running across the floor. The finished result looks like it was always part of the house. The scope was substantial: full structural work, the original rough stairs completely rebuilt and refinished to match the existing floors, custom built-in bookshelves flanking a reading nook, multiple storage rooms, a proper closet built cleanly around the HVAC access, air added to the space, windows sealed, and thick carpet throughout. The plans were detailed and the implementation matched them, which isn't always a given on a project this complex. Communication throughout the project was excellent: proactive, professional, and considerate. The kind of updates that actually tell you what you need to know before you have to ask. That level of client communication is rare in any industry, let alone contracting. The whole thing took about six weeks. The crew cleaned up after each phase, everyone was professional and conscientious throughout, and the value for the price was exceptional given the scope. We're already spending a ton of time up there. One minor add-on didn't go as planned and he handled it without any hassle, exactly what you want from a contractor when something comes up. He'll be our first call for the next project. Highly recommend for anyone with a complex, detail-oriented job, especially in an older home where nothing is straightforward.

Response from the owner · 6 months ago

Thank you for the great review—we really appreciate it. This was a fun project to be a part of, and we’re glad the communication and final result stood out to you. It’s great to hear you’re already enjoying the space. Thanks again for trusting us with your home—we look forward to the next project! —Jaydon Payne Home Improvement LLC

Virginia Parham9 reviewsTotal number of Google reviews Virginia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Steve added a roof over our deck Our house was painted and new gutters. The house is beautiful! We are very happy! Thank you

Parminder PanesarLocal Guide · 46 reviewsTotal number of Google reviews Parminder has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jaydon and Matthew worked on project for replacing old deck with screen porch and extended deck. The quality of work is great, they took care of minute details, took comments positively and kept open communication. They are very professional and committed to work. Keep up the good work guys and business will come to you, all the best!

Anne Krogenas2 reviewsTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jaydon and his crew do a wonderful job. A lot of thought and care went into my project and I look forward to using them again on another project in a few months.

Response from the owner · a year ago

We thank you for your feedback and support. We look forward to working with you on upcoming projects as well.

Brian Bowie9 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jaydon and Buck are top notch! They did a kitchen remodel for us , as well as Trimming out my Front porch pillars to make them more beefy and beautiful. Their Trim work is extremely impressive and they always show up when they say they will. Their Prices are also extremely on par and fair. I can not say enough good things about them.

Payne Home Improvement LLC on Google Maps →

Business details