Experts Reviews · Company report
Peak Auto logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%88+12.4Replies to reviews 7%52+3.7Craft & service penalty95−0.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Peak Auto

Cary, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #88Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 616 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peak Auto is better than 89% of towing services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peak Auto is better than 87% of towing services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peak Auto is better than 95% of towing services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peak Auto is better than 88% of towing services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peak Auto is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peak Auto is better than 52% of towing services.C
52

Reviews for your job

Customers hired Peak Auto for 8 kinds of job.

Peak Auto for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.55
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 55 Google reviews tagged “Oil change” · showing 20

Camilo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Very professional clean on time I recommend it to anybody in the Apex carry and Raleigh area

Great priceOil change
brenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Peak Auto is one of the best places I've taken my car to. They are fast,experienced and won't sell you services you don't need. Thank you Peak Auto.

Reasonable priceAir & cabin filter replacementOil change
Randi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service, clear explanation of what was needed and what was recommended and why. No pressure sales. Very appreciative of the team.

Vehicle InspectionWheel alignmentOil change
Kelly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Peak Auto does a great job. High quality work and great communication!

Oil change
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Use this facility for all my cars. They are consistently good, straightforward and reliable

Reasonable priceTiresOil change
JeffLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Peak provides excellent service especially as they specialize in complicated imports. There are few repair shops that i recommend but Peak is definitely on that list. They are knowledgeable and will steer you correctly if there are dealer only repairs necessary. I was even able to wait for trim repairs. Use them with confidence.

Reasonable priceBody & TrimElectrical repairEngine repair
Melissa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I can’t recommend Peak Auto highly enough. They are professional, accommodating, honest, and incredibly trustworthy. The team communicates clearly, does excellent work, and puts their customers first. I feel finding a mechanic you can truly trust is rare, and Peak Auto has earned my trust time and time again. Highly recommend!

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBrakes
MikeLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always been happy with the service from this shop

Reasonable priceGeneral repairs & maintenanceOil change
susanLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

From an Oil Change to having major work done on my car, I always call Peak Auto! Matt and Al are understanding, knowledgeable, helpful and friendly when discussing my auto issues with me. If you need a trusted auto shop to check your vehicle I highly recommend you calling Peak Auto. I drive a 2010 Mercedes and Peak…

Reasonable priceTransmissionAuto battery replacementSteering & suspension repair
VipinLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I went in for scheduled service and they did a great job. Explained that replacing torque rod would be ideal but did not push to get it done. Explained the cons of not doing it. Also took the car to check the check engine light and they set me up with a loaner car. Also did a thorough analysis and found what could…

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine diagnostic
Edward17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Quick to take me in. Professional. Explained what needed to be done and cost. They were prompt and I could not be happier with the result. Great job guys!

Reasonable priceGeneral repairs & maintenanceVehicle InspectionOil change
AndrewLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Fantastic service. I have always felt that the service at Peak Auto is top notch! They call in a timely manner, and they offer great pricing and minimize the other "suggested" services...unless it is truly needed.

TransmissionExhaustAuto battery replacement
Jay12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Mechanical engine repair.

General repairs & maintenanceEngine repairOil change+ Punctuality+ Quality+ Professionalism
LornaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent service, as always.

Air & cabin filter replacementVehicle InspectionAir conditioning
VladLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Extremely accommodating and professional service

Oil change+ Punctuality+ Quality+ Professionalism
Kimberly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent service and fair price! Very thorough and details oriented. Completely trust what they are telling me is accurate and will be taking our Saab here from now on! Highly recommended!!

Oil changeVehicle safety inspection
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I'm very pleased with the results

Oil change
MARCUS10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I was referred to Peak Auto by a satisfied current customer. I live in South Carolina and drive THREE hours away just receive exceptional service from this company. Always courteous and thorough. Definitely will be a repeat customer

Air & cabin filter replacementAuto glass repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

These Guys Are Rite On Point, Along The Lines Of, If Not Better, Than The Dealership.. Very Courteous, Professional, Helpful And Offers Fair Options, While Working With You, Unlike Dealerships That Only Want You To Buy Their Expensive Servicing Packages..

Auto maintenanceAuto engine diagnosticGeneral repairs & maintenance
MeganLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love Peak Auto! Great experience as always. They take excellent care of our older cars, and keep them purring beautifully.

Oil changeTires

Show more oil change reviews (35 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 81%Overpriced 3%Not sure 0%

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