Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Peak Auto logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%88+12.4Replies to reviews 7%52+3.7Craft & service penalty95−0.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Peak Auto

Cary, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #88Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 616 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peak Auto is better than 89% of towing services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peak Auto is better than 87% of towing services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Peak Auto is better than 95% of towing services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Peak Auto is better than 88% of towing services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peak Auto is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peak Auto is better than 52% of towing services.C
52

Reviews for your job

Customers hired Peak Auto for 8 kinds of job.

Peak Auto for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Transmission”

Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very impressed by the high level of professionalism & service. They completed the job ontime & the price was reasonable. This was the first shop that completed the service without forgetting to install all the fasteners! I highly recommend them for your auto repairs & service.

Reasonable priceTransmissionTire rotationsService not listed
susanLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

From an Oil Change to having major work done on my car, I always call Peak Auto! Matt and Al are understanding, knowledgeable, helpful and friendly when discussing my auto issues with me. If you need a trusted auto shop to check your vehicle I highly recommend you calling Peak Auto. I drive a 2010 Mercedes and Peak…

Reasonable priceTransmissionAuto battery replacementSteering & suspension repair
AndrewLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Fantastic service. I have always felt that the service at Peak Auto is top notch! They call in a timely manner, and they offer great pricing and minimize the other "suggested" services...unless it is truly needed.

TransmissionExhaustAuto battery replacement
P.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Peak Auto has provided me with OUTSTANDING auto service since their start of business. They have performed outstanding service on both our domestic and foreign cars. It is a pleasure to work with them!

Electrical repairTransmission
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Professional and courteous team at Peak Auto, Great Service, Thanks,

Transmission
GeraldLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

John and his staff are true, honest professionals !!! Almost non-existent in the auto repair business. Also....they know their stuff !!!!

Transmission
TANISHA4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I usually don’t write reviews but Peak Auto provide excellent service! They were able to get my car serviced in one day which was very convenient. Also, they were very nice and answered my questions every time I called them. I definitely would recommend this shop to anyone.

Transmission
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have been using Peak Auto since 2017 for my daughter's MINI Cooper Clubman and my wife's former MINI Cooper S convertible. We've had them perform a number of difference services. Are they expensive, yes. However, they are not as expensive as the dealership and when you are talking German vehicles (e.g. - a…

BrakesElectricalAuto engine diagnostic+ Quality+ Professionalism+ Value
Christopher4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

First time taking my E90 Bimmer. Needed 75000 mile service and had a small leak around valve cover. John contacted me, let me know what the technician discovered and went over in detail the cost and repair time. John is extremely professional and knowledgeable. Price was reasonable, service was done properly. They…

BrakesAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Professionalism+ Value
KenLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We purchased a Lexus LS 460L from a family member. The car was in need of major fluid services. I filled out a request and Matt had a quote to me the next day. I cross referenced the existing service info and asked for a requote and booked the appointment. They were communicative throughout the process and let…

General repairs & maintenanceOil changeTransmission+ Punctuality+ Professionalism
Nicholas6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

PeakAuto is the best shop I’ve ever taken our vehicles too and one of the best businesses I have ever dealt with. I’ve been bringing my family’s vehicles to PeakAuto for years and have never had anything but a great experience. Matt is always transparent, very honest about the work I need done and goes out of his…

BrakesGeneral repairs & maintenanceSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Barry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAuto exhaust system repair
Bina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 81%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change55—
General repairs & maintenance52—
Brakes29—
Engine repair21—
Auto engine diagnostic20—
Transmission13—
Auto maintenance13—
Air & cabin filter replacement11—

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