Physical therapist · Warren, OH · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%98+27.7Replies to reviews 8%37+3Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 10 dry needling clinicsiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★50 Google reviews · 12 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Peak Performance Physical Therapy -Cortland, OH at a glance
Google reviewers rate this physical therapy practice 4.9 out of 5 based on fifty reviews, with no owner responses recorded. Patients frequently praise the staff for being friendly, professional, and knowledgeable, noting that therapists explain treatments clearly and accommodate individual schedules. Common services include post-surgical rehabilitation for knees and shoulders, as well as treatment for chronic pain and sports injuries. The facility is described as clean and efficient, with no recurring criticisms identified in the provided excerpts.
Google rating: 4.9 out of 5 from 50 reviews (94% five-star).
Reviews on this page: 50 Google reviews (32 with written comments).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
This companyDry Needling Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Peak Performance Physical Therapy -Cortland, OH: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Peak Performance Physical Therapy -Cortland, OH: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Peak Performance Physical Therapy -Cortland, OH: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Peak Performance Physical Therapy -Cortland, OH: 37/100 on this factor. Category median: 78.D
37
Bar = this company · dark tick = category median.
Star ratings
50 Google reviews we collected
4.9of 5
5 stars4794%
4 stars36%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 32 written reviews
100%praise
Praise47100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2043%
Would recommend1430%
Communication511%
Quality & results49%
Speed & response24%
Honesty & trust24%
What customers talk about
We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great energy from the trainers to the workouts, well balanced, and are always very helpful and willing to answer any questions or give advice.”
“I would recommend them to anyone seeking to get moving and back to their original flexibility and strength of better!”
“Very knowledgeable and explain your treatment so it's easy to understand what you have to do to get better.”
“Mark did an excellent job on my broken left leg and torn rotater cuff.”
“Friendly efficient and thorough.”
“I can honestly say I have never experienced the level of attention, the degree of knowledge and skill, or the attention to detail that I found in Gre…”
People customers mention
Wilson4 reviews
Joe3 reviews
Mark3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJB4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I came in after a doctor recommended me to do physical therapy and I soon was welcomed with open arms and a hot towel. Great energy from the trainers to the workouts, well balanced, and are always very helpful and willing to answer any questions or give advice. I would recommend them to anyone seeking to get moving…
Ccharles4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Peak Performance is highly recommended for any PT you may require. Especially Joe and Julie were knowledgeable and patient with their guidance of your needed therapy. 5 star!
HHaley6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Joe & the team at Peak Performance PT are amazing! They have really helped my son & I! My son feels comfortable with Joe and is finally starting to feel better!!
DDanLocal Guide · 339 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Great staff and PT's. Very knowledgeable and explain your treatment so it's easy to understand what you have to do to get better.
EEdwardLocal Guide · 2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Mark did an excellent job on my broken left leg and torn rotater cuff. Job well done!!!!
MMichael5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I have been coming to Peak Performance for a couple of years. Very professional environment, well maintained, and very clean . The staff is very friendly and knowledgeable. My PT is Joe who is wonderful to work with. Joe is very considerate, conscientious, knowledgeable, and has developed a plan that is helpful and…
I came in after a doctor recommended me to do physical therapy and I soon was welcomed with open arms and a hot towel. Great energy from the trainers to the workouts, well balanced, and are always very helpful and willing to answer any questions or give advice. I would recommend them to anyone seeking to get moving and back to their original flexibility and strength of better!
J
Jeff BylerLocal Guide · 105 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Peak Performance is highly recommended for any PT you may require. Especially Joe and Julie were knowledgeable and patient with their guidance of your needed therapy. 5 star!
H
Haley Wildman6 reviewsiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
Joe & the team at Peak Performance PT are amazing! They have really helped my son & I! My son feels comfortable with Joe and is finally starting to feel better!!
M
Mary HendersonLocal Guide · 18 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I have been coming to Peak Performance for a couple of years. Very professional environment, well maintained, and very clean . The staff is very friendly and knowledgeable. My PT is Joe who is wonderful to work with. Joe is very considerate, conscientious, knowledgeable, and has developed a plan that is helpful and compatible to my needs. I wouldn’t be comfortable anywhere else!!
P
Pamela RintalaLocal Guide · 358 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
I had a total knee rebuild in March of 2021. I went to Mark Wilson at Peak Performance. WOW, what a place! They are the Only place, that I have seen, that uses a "heating-pad" to isolate the area they/you are going to work on. Wow, 10-15 minutes with the heat, it's like you stretched that area for an hour. Then, they really take the "time" to work on that area. You will do an amount of physical exercises, then they work you into the mechanical machinery to "build-up" that area. They work-you just enough to get your flexibility back. It's a place you go, and you can't wait to work out 2 days later. (You Need that 1 day to heal) It's nice to go to a place where it is "One-on-one." I felt great finishing out my knee therapy there. Thanks again!
