Google reviewers rate Peeler Environmental 4.9 out of 5 based on 548 reviews, with the owner responding to 32 percent of them. Customers frequently praise technicians for punctuality, thoroughness, and clear communication regarding pest findings and treatment options. However, low-star reviews consistently criticize office staff for rude behavior, missed appointments, and a lack of follow-up, leading some long-term customers to cancel their service contracts.
Google rating: 4.9 out of 5 from 548 reviews (96% five-star).
Reviews on this page: 548 Google reviews (427 with written comments, 5 with photos).
Owner responses: the business replied to 32% of reviews.
Most recent review: November 1, 2026.
Service: Rodent Control serving Concord, North Carolina.
Data from Google, last updated November 2, 2026.
Star ratings
548 Google reviews we collected
4.9of 5
5 stars52596%
4 stars102%
3 stars10%
2 stars20%
1 star102%
Praise vs complaints
Phrases our text analysis found in 427 written reviews
98%praise
Praise71898%
Complaints152%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude26035%
Quality & results21029%
Speed & response11015%
Would recommend7310%
Communication395%
Honesty & trust223%
Price & value193%
What customers talk about
We read 427 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alex was very nice and did a great job for us today and very observant and told us what he found and seen”
“I called on behalf of a friend and asked a few simple questions, and she immediately became rude, disrespectful, and argumentative.”
“The gentleman did an excellent job; explained everything he was doing.”
“She has one of the worst attitudes I've dealt with and clearly shouldn't be working in customer service.”
“Mark was prompt, efficient, extremely helpful, kind, and very detailed.”
“I highly recommend peeler environmental as an excellent source for pest control.”
“I would not recommend doing business with them given their lack of communication and ability to follow basic request.”
“Explained what he was looking for and what he was doing and offered suggestions for next steps without trying to over sale.”
“That's the highest compliment I can give another dude, honestly.”
“…pointed in the quality of service I receive from Peeler or the very competitive price they charge for this important service.…”
People customers mention
Kim13 reviews
Trexler11 reviews
Max10 reviews
Brandon8 reviews
Heath7 reviews
Ray7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Alex was very nice and did a great job for us today and very observant and told us what he found and seen
Price assessment: Reasonable price
Price: $100–120
Services: Home inspection, Bug & insect extermination
Pest type: Ants, Rodents, Spiders, Other
Response from the owner · a year ago
We are happy that you took the time to leave this review. We will be certain to share it Kim and the rest of our staff. Thank you for choosing Peeler Environmental.
R
Robert Bruce5 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Great job! Very informative and thorough with his treatment and assessment!
Price assessment: Great price
Price: $60–80
Services: General pest inspection, Bug & insect extermination
Pest type: Ants, Rodents, Cockroaches, Spiders
Response from the owner · 3 months ago
Hi Mr Burris, it looks like your service technician was Keegan. Thanks so much for leaving this review. I'll let Keegan and the rest of our staff know that you posted this. We appreciate you choosing Peeler Environmental.
G
George Shuler8 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Mike and I can’t say enough of how pleased we are with Peeler. Blake was wonderful and did a great job. Thank you so much.
Price assessment: Great price
Price: $100–120
Services: General pest inspection, Ant extermination
Pest type: Ants, Termites, Cockroaches, Spiders, Other
Response from the owner · 2 years ago
We will be sure to share this nice review with Max and the rest of the team. Thank you for taking the time to leave this review and thank you for choosing Peeler Environmental.
B
Bryan LipscombLocal Guide · 10 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Mark was prompt, efficient, extremely helpful, kind, and very detailed. If you want a true boss to take the initiative and handle it, ask for Mark. That's all I'm saying. The truth doesn't have to be amazing or deep; it just is what it is. Mark's an accomplished badass. That's the highest compliment I can give another dude, honestly.
