Pella Windows and Doors of Memphis, TN at a glance
Google reviewers rate Pella Windows and Doors of Memphis 4.8 out of 5 based on 503 reviews, with the owner responding to 97% of them. Positive feedback highlights punctual appointments, knowledgeable staff who explain product details thoroughly, and flexible pricing for window and door installations. However, several low-star reviews criticize slow response times for estimates and repairs, missed callbacks, and instances of property damage or unfulfilled service promises.
Google rating: 4.8 out of 5 from 503 reviews (91% five-star).
Reviews on this page: 503 Google reviews (296 with written comments, 11 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 11, 2026.
Service: Door Repair Service serving Memphis, Tennessee.
Data from Google, last updated November 13, 2026.
Star ratings
503 Google reviews we collected
4.8of 5
5 stars45991%
4 stars163%
3 stars51%
2 stars20%
1 star214%
Praise vs complaints
Phrases our text analysis found in 296 written reviews
95%praise
Praise45195%
Complaints245%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15633%
Quality & results8518%
Speed & response6814%
Communication6514%
Price & value5311%
Would recommend398%
Honesty & trust92%
What customers talk about
We read 296 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cordarius Miller from Pella was a top-notch professional.”
“…ery exceptional in his response to any questions we had and was very thorough explaining how the windows were designed, manufactured and the installat…”
“Horrible company and they will bait and switch you in a heart beat!”
“His communication was excellent—he was super responsive, always on time, and made everything feel easy.”
“My project was delayed due to their inefficiencies.”
“He listened closely to what we needed for our front and back door installation, gave us a fantastic price, and brought so much excitement to the proje…”
“If you are looking for windows with great value for your dollar and practically any budget he is the man you should choose.”
“Save yourself the headache, overpriced for very low quality of work and more property damage that this company will cause but not take accountability for.”
“Highly recommend working with Cord when you choose Pella.”
“I wouldnt recommend using them at all.”
“Easy to work with and seemed to be very honest about everything.”
People customers mention
Cheshire17 reviews
Tony11 reviews
Mark10 reviews
Owens10 reviews
Sam8 reviews
Hisky8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Cordarius Miller from Pella was a top-notch professional. He listened closely to what we needed for our front and back door installation, gave us a fantastic price, and brought so much excitement to the project that we can't wait to get the doors installed. Highly recommend working with Cord when you choose Pella. It's not just about the doors...its customer service!
Services: General door installation
Response from the owner · a day ago
We're happy to hear you had a great experience, Tamika! Thank you for the five-star review. -KV
Dominguez Gaye6 reviewsiTotal number of Google reviews Dominguez has written across all businesses on Google Maps, not just this one.
We just had Pella windows installed in our entire house and the whole process was excellent. Feels like we have a brand new house. Our salesperson, Cullen Patrick, was very exceptional in his response to any questions we had and was very thorough explaining how the windows were designed, manufactured and the installation process. The installers, Josh, Kyle & Adam, were very professional. We would highly recommend you contact Cullen Patrick as your sales rep and this company to install windows if you’re in the market, Thank you, Pella, Cullen, Josh, Kyle & Adam.
Art & Gaye Dominguez
Price assessment: Reasonable price
Services: Window installation
Response from the owner · a week ago
Hi, we’re happy to hear you’re pleased with the installation, Dominguez! Thank you for the five-star review -KV
Trish Clark1 reviewiTotal number of Google reviews Trish has written across all businesses on Google Maps, not just this one.
Cordarius Miller at Pella has been a fantastic partner throughout the entire process. He really listened and took the time to understand my needs. His communication was excellent—he was super responsive, always on time, and made everything feel easy. I especially appreciated his willingness to work with me on pricing and modifications to keep the project within my budget. Just a really solid person to work with, and I highly recommend him!
Services: General window replacement, General door installation
Response from the owner · 3 weeks ago
We're happy to hear this! Thank you for the five-star review, Trish! -KV
Judith Hoover8 reviewsiTotal number of Google reviews Judith has written across all businesses on Google Maps, not just this one.
I had a very good experience with Pella.
JJ Lee was the sales person I worked with and he was a very very nice and competent salesman that knows everything you need to know to get replacement windows that look very nice and are so clean. The frame is so nice it transforms the look of the whole room to a very pleasant environment.
Thank you to JJ and Pella!
Price assessment: Great price
Services: General window replacement
Response from the owner · a month ago
We're happy to hear you had a great experience, Judith! Thank you for the five-star review. -KV
kyrstyn spaniol5 reviewsiTotal number of Google reviews kyrstyn has written across all businesses on Google Maps, not just this one.
Horrible company and they will bait and switch you in a heart beat! They got me for 20k for 3 doors and 7 windows. I went with them because Mark said their prices tend to be higher due to quality and pride that they take in their work, boy was that the biggest LIE! They damaged the sidings of my house in several areas. In some areas they primed it and used my paint to paint over it. The installer for my windows was very sloppy, getting the caulk everywhere and wrong size window was installed, they came back out to fix that window and they used my 10k air unit as a workbench. I was told to send a quote to Randy for the 750 dollars worth of damage done to my air unit and spoke with Randy on multiple occasions but never got a resolution and ultimately was told he doesnt handle that side of the business and because I had signed the loan through service finance that I am stuck with that bill. Doug was the worst of them all and had horrible customer service. PELLA (Randy, Mark, and Doug East)refused to answer anymore of my calls and they never gave a credit to my account or even try to fix their wrongs. This is a very shady company. I wouldnt recommend using them at all. Save yourself the headache, overpriced for very low quality of work and more property damage that this company will cause but not take accountability for.
Price assessment: Overpriced
Services: General window replacement, General door installation, Window installation, Custom windows
Response from the owner · 6 months ago
Hi Krystyn, we're sorry to see you weren’t completely satisfied with your experience. If you’d like us to look into this further, please reach out with your full name, contact information, and home address to [email protected]. Thank you. -BR
ANDREW HLocal Guide · 14 reviewsiTotal number of Google reviews ANDREW has written across all businesses on Google Maps, not just this one.
So, scheduled an appointment for a door replacement which they called to cancel because it’s not enough work for them. WOW!!!
Price assessment: Overpriced
Services: Service not listed
Response from the owner · 6 months ago
Hi Andrew, we're sorry to see you weren’t completely satisfied with your experience. If you’d like us to look into this further, please reach out with your full name, contact information, and home address to [email protected]. Thank you. -LC
America First6 reviewsiTotal number of Google reviews America has written across all businesses on Google Maps, not just this one.
2 visits to this Pella store to file a request for repair of which our purchase was intentionally deleted from their system and they conveniently fired our sales person...1 month later...3 calls to Pella Corporate and 4 calls to this Pella store location have brought about zero contact in the interest of fixing our $6800 door installation. Corporate has informed this store twice to reach out to me to coordinate repair and they are ignoring that request.
Official message: It does not benefit any local Pella stores to warranty products they sell and install.
Please take this into consideration when making a purchasing decision as you have many options for windows and doors that are of better quality and less expensive. We will never purchase from Pella again.
Price assessment: Overpriced
Services: General door installation
Response from the owner · 11 months ago
Hi B, we're sorry to see you haven't heard back about your service request. If you’d like us to look into this further, please reach out with your full name, contact information, and home address to [email protected]. Thank you. -LC
JD LDLocal Guide · 57 reviewsiTotal number of Google reviews JD has written across all businesses on Google Maps, not just this one.
Some of the worst customer service that I have ever experienced. I have tried to get a simple estimate to replace a large broken picture window. I have been waiting for 4-6 weeks just for the estimate after being told it would take 2 weeks, which I thought was excessive for estimate paperwork. I have contacted Pella Customer Service 6 times, and it's always an apology but no results. This type of poor customer experience is not acceptable. It seems like purposeful incompetence with the estimation team and customer service follow-up. Finally got an estimate of $3200 to replace one piece of glass, LOL!
Response from the owner · 11 months ago
Hi JD, we're sorry to hear about the delays with your quote. We'd be happy to have someone follow up. Please send your full name, contact information, and home address to [email protected]. Thank you. -LC
Karen McWherter8 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
