Customers generally praise the shop for quick service, fair pricing, and professional communication, noting that staff often provide accurate time estimates and transparent quotes for windshield and window repairs. The high rating reflects satisfaction with the quality of work and friendly interactions. However, a few low-star reviews criticize unprofessional phone manner, delayed responses to quotes, and issues with appointment scheduling, suggesting inconsistent customer service experiences for some visitors.
Google rating: 4.9 out of 5 from 295 reviews (94% five-star).
Reviews on this page: 295 Google reviews (233 with written comments, 9 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 17, 2026.
Service: Auto Glass Repair serving Moore, Oklahoma.
Data from Google, last updated November 2, 2026.
Star ratings
295 Google reviews we collected
4.9of 5
5 stars27894%
4 stars83%
3 stars21%
2 stars31%
1 star41%
Praise vs complaints
Phrases our text analysis found in 233 written reviews
98%praise
Praise44698%
Complaints92%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10122%
Speed & response9120%
Quality & results8920%
Price & value8619%
Would recommend6514%
Honesty & trust143%
Communication92%
What customers talk about
We read 233 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…by them for 2 different vehicles- the service was quick, quality, and professional, and the pricing was very fair with them also asking for my input o…”
“…ide glass installed by them for 2 different vehicles- the service was quick, quality, and professional, and the pricing was very fair with them also a…”
“Chris and his team did a great job filling the chip on my Macan.”
“…mpany by telling me the calibration/tech aspects of the car would be messed up if I didn’t use authentic Subaru glass directly from the dealership.…”
“…ervice was quick, quality, and professional, and the pricing was very fair with them also asking for my input on OEM glass.…”
“…d to talk to her coworkers about lunch when I was asking for service prices and how the process works to get a quote.…”
“Would recommend to anyone looking for honest glasswork!”
“I appreciated their honesty, communication and have won my business from this point on with any window issues!”
“Explain the issue with my window affordable and very friendly staff”
People customers mention
Shannon13 reviews
Rhonda5 reviews
Chris3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
This is where I go for all my glass needs!
Got a windshield and side glass installed by them for 2 different vehicles- the service was quick, quality, and professional, and the pricing was very fair with them also asking for my input on OEM glass.
They are true to their word and filled in a rock chip for free on my windshield, and for my latest visit they predicted an 11am completion time. I got the call to head over at 10:58!
I'm very happy with my new window, A plus!
Price assessment: Great price
Services: Auto windshield repair, Auto side window replacement, Glass installation
S
Stephanie Gossen6 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Very nice people and fast. Also not to bad of a price. Pretty pleased. They even aired up my tire for me. Would definitely go back and recommend to other people.
S
Salman Ijaz BhattiLocal Guide · 14 reviewsiTotal number of Google reviews Salman has written across all businesses on Google Maps, not just this one.
Chris was great! I had my window replaced this morning and received excellent care. Had a hiccup when I got there, but you know what, they took care of me and I didn’t mind. I appreciated their honesty, communication and have won my business from this point on with any window issues!! Go check them out and you won’t be disappointed
J
John O'Malley12 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
In the first 2 years of owning my 2021 Subaru Forester, I had to get my windshield replaced 3 times due to cracks. The first 2 times, I took it to the dealership and I thought I was just unlucky. Now I’ve realized the dealership must’ve just been using inferior glass.
On the third round in August 2022, I went to Penn Auto to get my windshield replaced and it’s still going strong almost 4 years later. Penn saved me around $500 compared to what the dealership had been charging me. I’ve now only had one minor chip that Penn patched up for free (per their 1 time free policy). The dealership tried to steer me away from using an outside company by telling me the calibration/tech aspects of the car would be messed up if I didn’t use authentic Subaru glass directly from the dealership. However, I have not had any issues at all.
Obviously it’s been a while since I’ve been here but I’m still so grateful for their help and integrity!
Price assessment: Great price
Services: Auto windshield replacement
B
bjohnatpLocal Guide · 24 reviewsiTotal number of Google reviews bjohnatp has written across all businesses on Google Maps, not just this one.
Awesome experience getting my windshield replaced. Very quick. Staff at the front desk were great and very accommodating. Hands down just a great business.
K
Kelly SmithLocal Guide · 13 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
I had a crack that had expanded over time. I contacted Penn Auto Glass and spoke with Chris that was able to schedule me the same day, and complete the job within 2 hours. The new windshield and work looked great! Im very appreciative of how easy and quick they were and will let my family and friends know to go to them with any of their auto glass needs!
