Security service · Eau Claire, WI · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%95+23Value 14%80+11.3Replies to reviews 7%91+6.4Craft & service penalty99−0.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 25 home automation installersiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★353 Google reviews · 24 photos
97%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Per Mar Security Services 4.9 out of 5 based on 353 reviews, with the owner responding to 92 percent of feedback. Customers frequently describe security system inspections, battery replacements, and troubleshooting as punctual, professional, and thorough. Technicians are noted for explaining system operations clearly and resolving issues efficiently. A minority of reviews criticize product pricing as high compared to competitors and occasionally mention the need for improved staff training.
Google rating: 4.9 out of 5 from 353 reviews (97% five-star).
Reviews on this page: 353 Google reviews (341 with written comments, 2 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 22, 2026.
Service: Home Automation Installer serving Eau Claire, Wisconsin.
Data from Google, last updated October 27, 2026.
Score profile vs other home automation installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Per Mar Security ServicesHome Automation Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Per Mar Security Services: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Per Mar Security Services: 95/100 on this factor. Category median: 93.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Per Mar Security Services: 99/100 on this factor. Category median: 92.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Per Mar Security Services: 80/100 on this factor. Category median: 96.A
80
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Per Mar Security Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Per Mar Security Services: 91/100 on this factor. Category median: 87.A
91
Bar = this company · dark tick = category median.
Star ratings
353 Google reviews we collected
4.9of 5
5 stars34297%
4 stars51%
3 stars00%
2 stars31%
1 star31%
Praise vs complaints
Phrases our text analysis found in 341 written reviews
100%praise
Praise467100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price440%
Reasonable330%
Overpriced110%
Not sure220%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17337%
Quality & results12426%
Communication6815%
Speed & response6714%
Would recommend327%
Honesty & trust31%
Price & value10%
What customers talk about
We read 341 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very professional and personable while he was at our home.”
“Outstanding service and explanation of operating system!”
“He took the time to explain what he was updating and teach us how the new system works.”
“As usual, he was on time, very personable, and most importantly, very competent.”
“Highly recommend Matt Skoug for any fire inspection needs”
“We trust him as a keyholder for our lake home in Spooner, WI.”
“No long term contracts and the price is very good unlike Access Security.”
People customers mention
Skoug208 reviews
Matt25 reviews
Lehner8 reviews
Brian7 reviews
Taylor6 reviews
Andres4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Leah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Lucas Brown came to our house this morning to service our security system. He was very professional and personable while he was at our home. He took the time to explain what he was updating and teach us how the new system works. We are very happy with quality of service he provided today.
Elizabeth5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Matt Skoug was exceptional. He solved more issue that what was on the original ticket and took the time to explain things. He also took the time to work through issues with changing a code
John5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Matt serviced our system today, the second (third?) time he has been to our home. As usual, he was on time, very personable, and most importantly, very competent. System improvements were completed quickly and efficiently. He kept me informed of what needed to be done and of his progress. Overall, it's a delight to have him work on our system.
CalebLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Matt Skoug did our annual inspection quickly and professionally. He even resolved our battery issue day of with no need to return.
monica6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Lucas was very polite, helpful, and informative! He was great at explaining the system and how to use it
Toby2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Matt Skoug completed the inspection professionally. He helped me update our call/contact list with customer care before he left.
Lucas Brown came to our house this morning to service our security system. He was very professional and personable while he was at our home. He took the time to explain what he was updating and teach us how the new system works. We are very happy with quality of service he provided today.
Response from the owner · 3 days ago
Hi, Leah. Thank you so much for taking the time to leave us a review and detailing your experience with Lucas. We are so happy to hear about how professional, friendly, and helpful he was during your appointment. Please let us know if you need anything else. Thank you!
Elizabeth Roshell5 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Matt Skoug was exceptional. He solved more issue that what was on the original ticket and took the time to explain things. He also took the time to work through issues with changing a code
Response from the owner · a week ago
Hi, Elizabeth. Thank you so much for taking the time to leave us a review and detailing your experience with Matt! We are so happy to hear about how great of a job he did during your service and how thorough and communicative he was. Please let us know if you need anything else!
John Urice5 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Matt serviced our system today, the second (third?) time he has been to our home. As usual, he was on time, very personable, and most importantly, very competent. System improvements were completed quickly and efficiently. He kept me informed of what needed to be done and of his progress. Overall, it's a delight to have him work on our system.
Response from the owner · a week ago
Hi, John. Thank you so much for taking the time to leave us a review and for detailing your experience with Matt. We are so happy to hear about how punctual, friendly, and knowledgeable he has been for you each time he has serviced your home. Please let us know if you need anything else. Thank you!
Brian Akmon1 reviewiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Lucas was very polite, helpful, and informative! He was great at explaining the system and how to use it
Response from the owner · 2 weeks ago
Hi, Monica! Thank you so much for leaving us a review and for detailing your experience with Lucas! We're so happy to hear about how helpful, informative, and communicative he was for you during your appointment. Please let us know if you need anything else. Thank you!
dennis steckmann1 reviewiTotal number of Google reviews dennis has written across all businesses on Google Maps, not just this one.
Matt Skoug completed the inspection professionally. He helped me update our call/contact list with customer care before he left.
Response from the owner · a month ago
Toby, thank you so much for leaving us a review. We're so glad that Matt provided you with a professional and helpful service. Please let us know if you need anything else. Thank you!
Jason and Mindy Johnson3 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Matt Skoug was excellent. Very thorough. Answered all questions and did a great job of communicating with us. Highly recommend.
Response from the owner · a month ago
Jesse, thank you so much for leaving us some kind words. We are so happy to hear about your experience with Matt and how thorough and communicative he was throughout the process. Please let us know if you need anything else!
