Bookkeeping service · Columbus, OH · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%80+55.4Reliability 31%69+21.2Experts Score= 77Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 27 payroll servicesiPosition by Experts Score among all companies we track in this category. · better than 31%
4.8★★★★★20 Google reviews · 1 photos
95%five-star reviews
5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Most reviewers praise Perfect Balance Accounting for its professional bookkeeping, bill paying, and compliance support, highlighting responsive communication, accuracy, and affordable pricing. Long-term clients note the team's punctuality and ability to provide detailed financial summaries, allowing business owners to focus on core operations. However, one low-star review criticized the hourly billing structure for lacking billable time records and alleged rude interactions with company leadership during disputes.
Google rating: 4.8 out of 5 from 20 reviews (95% five-star).
Reviews on this page: 20 Google reviews (16 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: July 16, 2025.
Service: Payroll Service serving Columbus, Ohio.
Data from Google, last updated October 29, 2026.
Star ratings
20 Google reviews we collected
4.8of 5
5 stars1995%
4 stars00%
3 stars00%
2 stars00%
1 star15%
Praise vs complaints
Phrases our text analysis found in 16 written reviews
94%praise
Praise3294%
Complaints26%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1029%
Would recommend721%
Quality & results515%
Speed & response515%
Price & value412%
Honesty & trust26%
Communication13%
What customers talk about
We read 16 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are not only professional but communicative and proactive in keeping our books and ensuring we are in compliance.”
“I highly recommend Perfect Balance Accounting for anyone looking for Reliable and efficient accounting services.”
“We so appreciated Sue and Jenni for their great work and help.”
“The two persons helping me with my bookkeeping are uniformaly responsive, kind, patient and accurate.”
“We have used Prefect Balance for over 20 years and have had great a experience as well as being very competitively priced in this space.”
“To say Sue Schnitz and her staff are consistent, transparent, respond quickly to inquiries and provide a phenomenal service is an understatement.”
People customers mention
Sue3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TTonyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
Do not recommend. Paid by the hour and can't produce billable time, mixing funds on my balance sheet. Customer service is non existent, owner and daughter sent rude responses over email and in conference calls. Stay away.
PPaul5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our experience with Perfect Balance has been nothing short of exceptional. They are not only professional but communicative and proactive in keeping our books and ensuring we are in compliance. We so appreciated Sue and Jenni for their great work and help.
Paul Demboski
CFO
Certified Real Estate, Inc.
RRobin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have worked with Perfect Balance for nearly 25 years. Sue and my account rep, Amy Davis, are amazing. They are knowledgeable and accessible and make my life easier by allowing me to focus on my core business while putting the heavy lifting of billing and balancing accounts in their very capable hands. They are a vital part of my business.
SSandra4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have been a client for many years. The two persons helping me with my bookkeeping are uniformaly responsive, kind, patient and accurate. I recommend this service without reservation.
RRonaldLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
When others failed to properly manage my account I turned to PerfectBalance. So glad we did. Their pricing is low and has saved my company much more money than they charge us. My only regret is we didn’t change to them sooner. Very professional and always available with a smile
SSalvatore7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have had the pleasure of working with Perfect balance as Treasurer of Intercoifure America/ Canada for two terms I couldn't be more satisfied with their services Their professionalism is top notch and they consistently respond quickly whenever we had questions or need assistance. I highly recommend Perfect Balance…
Do not recommend. Paid by the hour and can't produce billable time, mixing funds on my balance sheet. Customer service is non existent, owner and daughter sent rude responses over email and in conference calls. Stay away.
Response from the owner · a year ago
I am sorry but I don’t know you nor have I ever had a conversation or any communication with you.
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William WaldockLocal Guide · 45 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Really enjoy working with Teri, Sue, & the rest of the team at Perfect Balance
Response from the owner · a year ago
We're absolutely thrilled to hear you're enjoying your experience with Teri and the rest of our team at Perfect Balance. It's always great working with awesome clients like you. If there's anything else we can do to make your experience even better, just let us know.
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Paul Demboski5 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Our experience with Perfect Balance has been nothing short of exceptional. They are not only professional but communicative and proactive in keeping our books and ensuring we are in compliance. We so appreciated Sue and Jenni for their great work and help.
Paul Demboski
CFO
Certified Real Estate, Inc.
Response from the owner · a year ago
Hi Paul, thanks so much for your amazing review! We’re thrilled to hear that your experience with us has been exceptional. Keeping you in compliance and happy is what we're all about. Feel free to reach out anytime—we’re always here to help.
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Robin Yocum2 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
I have worked with Perfect Balance for nearly 25 years. Sue and my account rep, Amy Davis, are amazing. They are knowledgeable and accessible and make my life easier by allowing me to focus on my core business while putting the heavy lifting of billing and balancing accounts in their very capable hands. They are a vital part of my business.
Response from the owner · a year ago
Wow, 25 years! We are thrilled to hear we are making your life easier—though they won't be offering to do your grocery shopping anytime soon! We love being part of your business journey and appreciate you entrusting us with the heavy lifting of billing and balancing. Here’s to many more years of partnership and balanced accounts...and year end Christmas letters that keep us laughing all year! Thanks for hanging with us all these years!
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Sandra Mendel Furman4 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
I have been a client for many years. The two persons helping me with my bookkeeping are uniformaly responsive, kind, patient and accurate. I recommend this service without reservation.
Response from the owner · a year ago
Thank you so much for your kind words and for being a loyal client over the years! We're thrilled to hear that our team has been consistently responsive, kind, patient, and accurate in handling your bookkeeping. Your recommendation means the world to us, and we look forward to continuing to provide you with top-notch service. If you ever need anything, just let us know!
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Ronald BloomfieldLocal Guide · 20 reviewsiTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
When others failed to properly manage my account I turned to PerfectBalance. So glad we did. Their pricing is low and has saved my company much more money than they charge us. My only regret is we didn’t change to them sooner. Very professional and always available with a smile
Response from the owner · a year ago
Hi there! We're thrilled to hear that you switched to PerfectBalance and are enjoying our low pricing and professional service. It's great to know we're helping save your company money. Wishing you'd found us earlier is high praise, and we genuinely appreciate it. Our team loves being available to assist with a smile, and your kind words motivate us to keep up our great work. Thanks for sharing your positive experience!
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Salvatore Minardi7 reviewsiTotal number of Google reviews Salvatore has written across all businesses on Google Maps, not just this one.
I have had the pleasure of working with Perfect balance as Treasurer of Intercoifure America/ Canada for two terms I couldn't be more satisfied with their services Their professionalism is top notch and they consistently respond quickly whenever we had questions or need assistance. I highly recommend Perfect Balance Accounting for anyone looking for Reliable and efficient accounting services. Salvatore Minardi
Response from the owner · a year ago
Hi Salvatore, thank you so much for your kind words! We're thrilled to hear that you're satisfied with our services. It's been a pleasure working with you during your terms as Treasurer of Intercoiffure America/Canada. Our team is always here to help whenever you need us. We truly appreciate your recommendation and look forward to continuing to support you with any accounting needs. Cheers to more productive collaborations!
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Lynn Sullivan6 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Perfect balance has taken great care of my bookkeeping needs. they are careful, ask good questions, and stay on schedule. Lynn
Response from the owner · a year ago
Hi Lynn, thanks a bunch for your awesome review! We're thrilled to hear you're happy with how we've been handling your bookkeeping needs. It's our mission to be careful, ask the right questions, and keep things running smoothly. If there's anything else you need, just give us a shout.
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Kyle AllenLocal Guide · 13 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
My wife and I have several small LLC businesses. We had been doing the bookkeeping as "DIY" for serveral years but soon found after adding the third LLC this was not manageable. Perfect Balance Accounting met our needs and beyond. Professional, friendly, timely, attention to detail and very customer service focused. Would highly recommend this accouting firm .
Response from the owner · a year ago
Thank you so much for your kind words! We're thrilled to hear that Perfect Balance has been able to meet your needs and more. We understand how challenging managing multiple LLCs can be, and it's great to know we could make things more manageable for you and your wife. We'll keep up the attention to detail and customer focus you appreciate. If you ever need anything else, just give us a shout!
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Brian Schiff12 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Sue and her team do an amazing job! I can always count on them for expert guidance and excellent work. They provide great support and allow me to focus on running my business while giving me a clear picture of my financials at all times. Highly recommend them!
Response from the owner · a year ago
Hi there! Thanks so much for your kind words! We're thrilled to hear that you're happy with our support and guidance. Knowing we help you focus on your business while keeping your financials clear is what we're all about.We truly appreciate your recommendation. If you ever need anything, you know where to find us.
