Google reviewers rate Perfect Phone 4.9 out of 5 based on 279 reviews, with the owner responding to 44 percent of comments. Customers frequently cite fast turnaround times, reasonable pricing, and helpful communication for screen, battery, and charging port repairs, as well as purchasing new devices and accessories. However, several low-star reviews describe repairs failing within 24 hours, unexpected additional charges, and instances of the store closing earlier than its posted hours.
Google rating: 4.9 out of 5 from 279 reviews (96% five-star).
Reviews on this page: 279 Google reviews (233 with written comments, 3 with photos).
Owner responses: the business replied to 44% of reviews.
Most recent review: October 20, 2026.
Service: iPad Screen Repair Service serving Bonita Springs, Florida.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
279 reviews on Google
5★268
4★2
3★1
2★1
1★7
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 233 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Avi, excellent service and a super 5-star experience 💪💪💪”
“This place is a scam, they repaired a phone screen that didnt work less than 24 hrs later and told me I could wait for another screen or pay $100 more…”
“I came and they were incredibly helpful, I highly recommend them 1000/10!”
“I would recommend Perfect phone to everyone I know needing to purchase , trade or phone repair… they also have plenty phones and cases as well as Mac…”
“When my phone blacked out, they were quick to explain why and to provide me with a affordable way to replace it.”
“Avi was very kind, respectful, and quick to assist me 👏”
“Great location to buy phones incredible service honestly repair quickly recommend anybody thank you for your service”
“This place is a scam.”
“She took her time walked me through every step , handle every device with care !”
People customers mention
Max3 reviews
Watch3 reviews
Nate3 reviews
Lauren3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Filter by topic— each topic is highlighted in the reviews in the same color
Carteria Lashey5 reviewsiTotal number of Google reviews Carteria has written across all businesses on Google Maps, not just this one.
The best service ever !!!! She took her time walked me through every step , handle every device with care !! I would recommend Perfect phone to everyone I know needing to purchase , trade or phone repair… they also have plenty phones and cases as well as Mac books and Apple Watches to choose from . Best phone place in SWFL hands down ❤️
Paola hernandes1 reviewiTotal number of Google reviews Paola has written across all businesses on Google Maps, not just this one.
Fui arrested mi cellular en otro lado y saloon horrible vine aqui y me resolvieron el problema me attending Avi y me ayudo buen Buena lo recomiendo en serio !🤗
Eibanis García1 reviewiTotal number of Google reviews Eibanis has written across all businesses on Google Maps, not just this one.
My screen was completely cracked, black lines down it and the screen glitching like crazy!! It was fixed in less than 20 minutes and cheap!!! They were helpful and fast! I highly recommend this place!!!
Nancy DunnLocal Guide · 24 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Had to replace a cracked screen. Friendly gentleman explained my options, I choose the cheaper of the two. He didn't question my decision or try to up sell. They were busy so he said it would be ready in 1 hour. I returned in 1 hour, they brought my phone out, paid & I was on my way.
