Perfect Star Heating, Cooling, & Electrical at a glance
Customers frequently cite punctual arrivals, professional conduct, and thorough explanations regarding HVAC and electrical repairs. Positive feedback highlights honest assessments, fair pricing, and the identification of additional issues like water leaks or insulation needs. However, some low-rated reviews describe significant miscommunication, outsourced customer service difficulties, and disputes over billing or unresolved system problems.
Google rating: 4.9 out of 5 from 2,721 reviews (95% five-star).
Reviews on this page: 2,721 Google reviews (1,916 with written comments, 14 with photos).
Owner responses: the business replied to 25% of reviews.
Reviews from Google, shown as published (original wording, unedited).
NP
Nathan Persall3 reviews
★★★★★
They came out and did an estimate of my ac system and was truthful and honest. He gave solutions to an insane heat problem in my house. Although the work that needs to be done wasn’t necessarily where he could assist he was very helpful in many other ways. Should I need any future work done. I would definitely give them a chance. (I can’t speak to their pricing but I can speak to the estimation services provided.
Our 40 year old A/C died during the recent heat wave. The experts at Perfect Star were quick to respond and recommend a long overdue system upgrade that will be a lot more efficient. The entire team at Perfect Star was very professional and delivered the highest quality of service. We are happy that we selected them for this project!
Second time using this company & definitely won me over by telling me truthful & honest info about my central air AC system that other service men didn't tell me (from other hvac companies) .
Keon was the most thorough tech that I've experienced so far. Not only did he explain & fix my AC unit he told me the truth about it the past work that other companies failed to do. Because of that, he gave me the heads up about a lot of info.
Meaning what to expect from my AC now from past generic work & what his recommendations / able to fix or replace completely. Overall, he fix my AC unit & it was affordable for me. He also hooked it up with a discount, which I was shocked because that never happens for me, especially the quality of work he gave me. Thank you now I can get some decent rest in this heat 🙌🏾.
I also appreciate the good customer service follow ups to see how things went from an actual human & not an AI bot lol.
Will I use them in the future yes✅️
Do I recommend them yes✅️
Thanks again 🙌🏾😀.
I've used Perfect Star a few times to service my furnace in Orinda. They are easy and timely. I love the receptionist that says, "how can I make you smile". I am not a fan of the subscription service but thankfully, they were not pushy on setting up a maintenance plan.
They were on time knew exactly what they were doing cleaned up their mess and also made me aware of a small water leak they saw under my house which I'm very grateful that they let me know about it
LOOK NO FURTHER than PerfectStar if your HVAC system needs attention. Jesus Gutierrez delivered highest levels of professional service: thorough knowledge in analyzing the causes of why mine stopped working and in repairing them. Efficient, excellent communicator. My system now runs the smoothest it ever has--since another Walnut Creek vendor installed it 14 years ago.
Services: HVAC system maintenance, A/C system maintenance
Response from the owner · Edited 2 weeks ago
10/08/2026: Thank you for the wonderful review! We’re thrilled Jesus provided professional, knowledgeable service and got your system running smoothly. We’ll be sure to share your kind words with him. Thank you for choosing Perfect Star Heating, Cooling & Electrical!
Sheila, WOW—thank you for such an incredible recommendation!
We’re so glad you had such a positive experience with Jesus. His knowledge, attention to detail, and commitment to clear communication truly reflect the level of service we strive to provide every day. It’s especially rewarding to hear your system is running better than it has in years—that’s the goal!
Thank you for trusting us with your home comfort. We’re always here whenever you need us.
From all of us at The Perfect Star Team—your support means the world to us! ⭐