Google reviewers rate Perfection Auto Works 4.9 out of 5 based on 672 reviews, frequently citing the owner's honesty, clear communication, and fair pricing for services ranging from routine maintenance to complex engine and transmission repairs. Customers often praise the shop's punctuality, technical expertise with diverse vehicle types, and personalized attention to detail. However, low-star reviews consistently describe rude and unprofessional phone interactions, along with significant delays in scheduling appointments or completing repairs, indicating a pattern of poor customer service communication.
Google rating: 4.9 out of 5 from 672 reviews (95% five-star).
Reviews on this page: 672 Google reviews (644 with written comments, 11 with photos).
Owner responses: the business replied to 4% of reviews.
Most recent review: November 1, 2026.
Service: Auto Repair Shop serving Tucson, Arizona.
Data from Google, last updated November 3, 2026.
Star ratings
672 Google reviews we collected
4.9of 5
5 stars64095%
4 stars81%
3 stars20%
2 stars30%
1 star193%
Praise vs complaints
Phrases our text analysis found in 644 written reviews
97%praise
Praise1,31897%
Complaints473%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude24718%
Price & value22917%
Honesty & trust22416%
Quality & results22116%
Would recommend20115%
Speed & response14110%
Communication1027%
What customers talk about
We read 644 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He worked out a list of priority needs and upon my approval, performed the repairs in a professional, thorough manner.”
“I was Nice on the phone but he became rude and actually told me if I'm gonna be calling him all the time Did not bring my car in.”
“If you want a shop you can trust to give you straight answers and fair treatment, look no further.”
“Rude an very expensive”
“He is honest and I would recommend him to anyone who wants a fair price and a mechanic shop you can trust.”
“If thats the case, then I was being quoted service that was simply just plain dishonest.”
“Great service, quick turn around, and a fair price on a major A/C job.”
“did t answer my questions an then proceeded to hang up on me jus horrible I not having them touch my bmw !”
“I HIGHLY recommend Perfection Auto to anyone who needs any repair work done.”
“MY CAR GOT RUINED BY THIS SHOP, AND ON TOP OF THAT EXTREMELY RUDE WITH CUSTOMERS, I DON'T RECOMMEND THIS SHOP TO ANYONE.”
“Mike took care of my car quickly and skillfully, always returned my calls and voicemails, and even gave me student discounts!”
“I had an older car and slowly mechanics in Tucson started to refuse working on the car.”
“The owner walked me through everything from the inspection in plain, everyday language, with no jargon and no talking down to me.”
People customers mention
Mike280 reviews
Emery34 reviews
Porsche27 reviews
Mercedes27 reviews
Saab8 reviews
European7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Mike was great in assessing the value of repairing my 2003 Jaguar Vanden Plas versus donating it. He worked out a list of priority needs and upon my approval, performed the repairs in a professional, thorough manner. I will return if repairs are needed. I highly recommend Perfection's work.
Price assessment: Reasonable price
Services: Transmission, Auto engine diagnostic, Wheel alignment
D
Dena Thomas (Cactuspatchpicker)3 reviewsiTotal number of Google reviews Dena has written across all businesses on Google Maps, not just this one.
I brought in my chevy silverado .The transmission was shot. Mike quoted me a very reasonable price. This was on a Thursday, he had the transmission ordered and on its way from Phx. I was back on the road by Tuesday. Mike the owner treats you like a friend. He is honest and I would recommend him to anyone who wants a fair price and a mechanic shop you can trust. I will never take my truck anywhere else.
Price assessment: Great price
Services: Transmission
M
Michael LevarioLocal Guide · 21 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
This place is great. Mike took care of my car quickly and skillfully, always returned my calls and voicemails, and even gave me student discounts! I'd give him 6 stars if I could. So much better than any other car service I've had in Tucson.
J
John McTasney1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Mike & his amazing crew responded the same day to my Porsche in AAA storage having it towed to their shop. In short order the right manual transmission was sourced & swapped along with flywheel & clutch. Mike understands the connection of cars & their owners. He’s honest & worthy of trust for big jobs that don’t necessarily make sense to auto service centers.
B
Bryan Turner1 reviewiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Honest, respectful, and refreshingly clear
I went to Perfection Auto Works for an oil change and a full inspection, and I couldn't be happier with the experience. The owner walked me through everything from the inspection in plain, everyday language, with no jargon and no talking down to me. He told me which items actually needed attention and, just as importantly, what I didn't need to spend money on. That kind of honesty is rare.
As a woman, finding an auto shop that treats me with fairness and respect can be a real challenge. Perfection Auto Works was a breath of fresh air. I never felt pressured or upsold, and I left feeling informed and confident about my car's condition.
If you want a shop you can trust to give you straight answers and fair treatment, look no further. I'll absolutely be back and recommending them to friends and family.
D
Dean Franks4 reviewsiTotal number of Google reviews Dean has written across all businesses on Google Maps, not just this one.
Mike and the team are the best. Took such great care of our car. Trustworthy, knowledgeable and running an amazing shop. Don’t forget to say hello to Nelson the bird!
Price assessment: Great price
Services: Engine repair, Battery
J
Jon Bauer4 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Mike at Perfection Auto Works did work for me on my '92 Toyota Corolla while I was in Tucson. When I come through town, I come to him to keep my baby going.
Services: Vehicle Inspection, Brakes
M
Moot Turnip1 reviewiTotal number of Google reviews Moot has written across all businesses on Google Maps, not just this one.
Have been coming here for several years. My car consistently runs better after coming to Perfection Auto Works. Mike shows great care for my car and safety, and has a wealth of knowledge.
