Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
Customers highlight professional communication, punctuality, and competitive pricing for custom pergola and motorized roof installations. Reviewers frequently note the team's responsiveness to design questions and the high quality of materials used for both residential and commercial outdoor spaces. A recurring criticism in low-star reviews involves difficulty locating the business address and unanswered phone calls, suggesting potential issues with accessibility or listed contact information.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Bar = this company · dark tick = category median.
24 Google reviews we collected
Phrases our text analysis found in 14 written reviews
How often each topic comes up in the written reviews
We read 14 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you’re planning on getting a pregola roof, i recommend this one”
“The attention to detail and craftsmanship is truly impressive.”
“The craftsmanship is top-notch, and the team was friendly, efficient, and very reliable.”
“The team was professional, on time, and paid attention to every detail.”
“They listened to what I wanted and delivered even better than I expected.”
“If you're looking for quality and a team that genuinely cares about customer satisfaction regardless of the distance, look no further.”
“The team provided clear communication, timely service, and the pricing was competitive for the quality.”
praise complaint · found by our text analysis, Google review wording unchanged.
They have one of the best services. If you’re planning on getting a pregola roof, i recommend this one
"I couldn’t be happier with my new setup from Pergola prime Even though they are based in North Carolina, they went the extra mile and came all the way to South Carolina to handle the installation at my home. The attention to detail and craftsmanship is truly impressive. As you can see in the photo, it looks…
This place does not exist at this address. We drove 45 miles to get here. Google says they are open until 7pm. ??? No one answers the phone.
We had a pergola built in our backyard and it completely transformed the space. The craftsmanship is top-notch, and the team was friendly, efficient, and very reliable. They guided us through the design options and made the whole process stress-free. Couldn’t be happier with the result!
I’m extremely happy with my new pergola! The team was professional, on time, and paid attention to every detail. The quality of the materials is excellent, and the installation was quick and clean. They listened to what I wanted and delivered even better than I expected. Highly recommend to anyone looking to improve their outdoor space!
Excellent service! I wanted to cover my pool so we could enjoy it all year round, and Pergola Prime delivered exactly what I needed. They built a stunning motorized roof and enclosure system that completely transformed the space. My family and I absolutely love it. Thank you, Serhat and the Pergola Prime team!
4.8 ★★★★★ 24 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They have one of the best services. If you’re planning on getting a pregola roof, i recommend this one
"I couldn’t be happier with my new setup from Pergola prime Even though they are based in North Carolina, they went the extra mile and came all the way to South Carolina to handle the installation at my home. The attention to detail and craftsmanship is truly impressive. As you can see in the photo, it looks stunning and fits the house perfectly. If you're looking for quality and a team that genuinely cares about customer satisfaction regardless of the distance, look no further. Highly recommended!"
This place does not exist at this address. We drove 45 miles to get here. Google says they are open until 7pm. ??? No one answers the phone.
Hello, We are sorry for the inconvenience and the long drive. Our location is a warehouse and installation facility, and visits are by appointment only, so we are not able to accommodate walk-in customers. We would be happy to schedule a meeting and show our pergola systems if you contact us in advance. Thank you for your understanding. Pergola Prime
We had a pergola built in our backyard and it completely transformed the space. The craftsmanship is top-notch, and the team was friendly, efficient, and very reliable. They guided us through the design options and made the whole process stress-free. Couldn’t be happier with the result!
I’m extremely happy with my new pergola! The team was professional, on time, and paid attention to every detail. The quality of the materials is excellent, and the installation was quick and clean. They listened to what I wanted and delivered even better than I expected. Highly recommend to anyone looking to improve their outdoor space!
Excellent service! I wanted to cover my pool so we could enjoy it all year round, and Pergola Prime delivered exactly what I needed. They built a stunning motorized roof and enclosure system that completely transformed the space. My family and I absolutely love it. Thank you, Serhat and the Pergola Prime team!
We recently had a pergola installed by Pergola Prime at our home, and we couldn't be happier with the results. From the initial consultation to the final installation, the team was professional, efficient, and incredibly detail-oriented. They listened to our needs and helped us choose the perfect design that complements our outdoor space. The quality of the materials is top-notch, and the finished product has truly transformed our backyard. Now, we can enjoy our outdoor area all year round, rain or shine. Highly recommend Pergola Prime for anyone looking to enhance their outdoor living space!"
Absolutely thrilled with Pergola Prime! Their team transformed our restaurant's outdoor space into a stunning, functional area that our guests love year-round. Professional, timely, and high-quality work. Highly recommend!
I recently worked with Pergola Prime to install a motorized pergola system for my restaurant’s outdoor seating, and the experience was excellent. Serhat, who managed our project, was incredibly professional and ensured everything ran smoothly. The team provided clear communication, timely service, and the pricing was competitive for the quality. The system has greatly enhanced our space, offering year-round comfort for our customers. I highly recommend Pergola Prime for any commercial project!
I want to extend my sincere thanks to Serhat and his team for the outstanding job they did on my restaurant's patio. Since we opened, I struggled to find the right solution—umbrellas simply didn’t work in any season. Finally, I met Serhat, who took the time to explain his retractable pergola system and showed me examples of his previous projects. His professionalism and dedication were evident from the start to the finish of the project. Our customers love the patio, and we no longer lose tables due to bad weather. We finally feel confident knowing we can seat guests outside no matter the conditions. If you're a restaurant owner looking for a reliable, year-round patio solution, look no further! I highly recommend Pergola Prime. They truly exceeded my expectations.
Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
