Joseph Taylor14 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid a great job, on time and completed as scheduled per estimate. Highly recommend.
Perma Dry Michigan - Basement Waterproofing
Perma Dry Michigan - Basement Waterproofing at a glance
Customers frequently praise Perma Dry for punctual service, clear communication, and professional crews who handle basement leaks, cracks, and window wells efficiently. Positive feedback often highlights detailed explanations, reasonable pricing, and thorough cleanup. However, some reviewers criticize the company for billing disputes involving unexpected late fees, unresponsive customer service after work completion, and instances where installed materials did not match original proposals or repairs failed to resolve issues.
- Google rating: 4.9 out of 5 from 447 reviews (96% five-star).
- Reviews on this page: 447 Google reviews (364 with written comments, 14 with photos).
- Owner responses: the business replied to 57% of reviews.
- Most recent review: October 19, 2026.
- Service: Crawl Space Encapsulation Service serving Westland, Michigan.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★447 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 364 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nathan and Joe did a great job, we’re courteous and neat and fixed the problem in a timely fashion.”
“Did a great job, on time and completed as scheduled per estimate.”
“I highly recommend them if you are have water problems in you basement.”
“So Can't say I would recommend them for anything.”
“The cost is very reasonable for the work done and I can’t thank the team enough”
“They over charged me so Mike said my next fix would be free.”
“The person who came to do the investigation and estimate was thorough and explained his thought process and what the repair would take.”
“They sent out an inspector the next day, and then fixed the crack two days later - not the horrible ordeal I was envisioning at all.”
“Service was very prompt, reliable and technician was able to root cause the issue and address the problem.”
“Initially, Matt the owner, spent a lot of time with us explaining why we were have issues.”
People customers mention
- Mike 70 reviews
- Matt 23 reviews
- Max 9 reviews
- Permadry 6 reviews
- Ryan 6 reviews
- Elinski 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Amanda Brackél7 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOne of your employees was just driving on I-94, heading west, around Chelsea. The driver was weaving in and out of traffic, flashing his lights and tailgating. I watched him nearly cause an accident when he passed someone ON THE SHOULDER, causing them to swerve and almost hit another car. If you're going to advertise your business on a vehicle, you should ensure your employees are acting with some base level of responsibility.
Stephen FerrellLocal Guide · 63 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePerma Dry arrived and completed the work when they said they would, and guaranteed their repairs. I would not hesitate to have them back for additional work.
Response from the owner · Edited 8 months ago
Thank you so much for taking the time to share your experience! We’re glad to hear our team was able to thoroughly inspect the issue, communicate clearly, and complete the work as promised. Standing behind our repairs is very important to us, and we truly appreciate your trust in Perma Dry. We’d be happy to help again anytime you need us!
Sara Hill2 reviewsTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCould not be more pleased with the work Perma Dry did. Initially, Matt the owner, spent a lot of time with us explaining why we were have issues. His crew was fast, efficient and respectful. I highly recommend them if you are have water problems in you basement.
Robert YoderLocal Guide · 42 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePerma Dry always does amazing work. We highly recommend their team to handle any water issues in your basement or crawl space. They have done a lot of work for us. 5-STARS
Paul Blackburn3 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe company knows what it's doing. I SEARCHED A YEAR TO GET WI-FI REPAIR
Gordy Marcotte6 reviewsTotal number of Google reviews Gordy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNathan and Joe did a great job, we’re courteous and neat and fixed the problem in a timely fashion. and I would highly recommend Petmadry
Response from the owner · 2 months ago
Thank you, Gordy! We appreciate you choosing Perma Dry Michigan for your basement waterproofing needs. Nathan and Joe will be happy to know you were pleased with their work. Your recommendation means a lot to our locally owned team, and we’re grateful to help homeowners throughout Southeast Michigan with basement water intrusion and foundation repair.
Patti11 reviewsTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFrom start to finish, Perma Dry was incredible to work with! Julie kept me updated every step of the way, even getting me a window of time for the city inspections. She worked with my schedule and made this whole process simple and easy. She provided above and beyond service! The techs were extremely professional, covering all of my belongings, explaining everything they did, and cleaning up afterward. The were prompt and exceptional. I highly recommend this company if you are having water issues in your basement!
Response from the owner · 2 months ago
Thank you, Patti! We’re so glad Julie and our crew made your basement waterproofing project smooth and stress-free. Thank you for trusting Perma Dry Michigan to address the water intrusion in your basement. We truly appreciate your recommendation and are grateful to serve homeowners throughout Southeast Michigan!
Rick Kuehnel7 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery impressed with the tar and seal job on our furnace chimney. From front office to on site workers everyone was very cordial and professional. Work was completed on time and schedule for lower price and quicker time than competitor estimates. I would definitely recommend Perma Dry Michigan to friends and neighbors.
Response from the owner · 2 months ago
Thank you, Rick, for the wonderful five-star review! We’re glad you were pleased with your furnace chimney tar and seal repair, as well as the friendly, professional service from our office and on-site crew. At Perma Dry Michigan, we take pride in providing dependable chimney sealing and waterproofing solutions at a fair price and completing every project on schedule. We truly appreciate your recommendation to your friends and neighbors!
Jay Fontaine4 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis was a great seamless process. We were able to send a photo of the crack, get a quote, agree to the quote and have them out the next day. The work was done in a professional fashion and photos of the job were presented. This was a wonderful process
Response from the owner · 2 months ago
Thank you so much, Jay! We’re glad we could make your crack repair experience quick and easy. Whenever we can accurately evaluate a project using the information and clear photos a homeowner provides, we absolutely do our best to offer a convenient remote estimate. We’re happy we could provide your quote, schedule the repair for the next day, and share photos of the completed work. Thank you for trusting Perma Dry Michigan and our professional Michigan waterproofing and foundation repair team!
Perma Dry Michigan - Basement Waterproofing on Google Maps →
Business details
- Phone: (734) 800-1355
- Website: permadrymi.com
- Service area: Westland, MI