Google reviewers rate Personalized Auto Detailing five stars based on 119 reviews, noting that the owner responds to all feedback. Customers frequently describe exterior and interior detailing, flood damage restoration, and paint correction services that leave vehicles looking new. Recurring themes include punctual service, clear communication, fair pricing, and convenient scheduling options. Reviewers also highlight the professional demeanor of staff who explain processes without excessive upselling, along with the clean and welcoming shop environment. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 119 reviews (100% five-star).
Reviews on this page: 119 Google reviews (113 with written comments, 32 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 5, 2026.
Service: Car Detailing Service serving Columbus, Ohio.
Data from Google, last updated November 13, 2026.
Star ratings
119 Google reviews we collected
5.0of 5
5 stars119100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 113 written reviews
100%praise
Praise228100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6729%
Would recommend5223%
Staff & attitude3917%
Communication2611%
Speed & response209%
Price & value209%
Honesty & trust52%
What customers talk about
We read 113 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jake was also great to work with throughout the whole process, very helpful and thorough.”
“I really appreciate his help and would absolutely recommend Personalized Auto Detailing.”
“What impressed me most was his honesty and professionalism.”
“…the time to carefully inspect and test the paint on my vehicle, and clearly explained his assessment and recommendations.…”
“Super friendly, fast turn around and worked around my schedule!”
“Prices are more than fair for the level of quality of their work.”
“They honestly made the car look better than the day I bought it.”
People customers mention
Jake27 reviews
Jacob4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Detailed 2 of my vehicles and did a great job!
Pays attention to details. Going to have him ceramic coat my vehicles and setup monthly cleanings too.
Response from the owner · 6 days ago
Isaac, thank you for leaving a great Google review! We are happy that we were able to transform your vehicles and look forward to servicing your vehicles monthly after the ceramic coating installation! We’ll keep your investments looking great for years to come!
Samuel Culp3 reviewsiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
My wife and I took our Ford Ecosport to Jake in a very dirty condition. He did an exterior and interior detail and made it look brand new. This is our second time having a car detailed by these guys and I have nothing but good things to say. Prices are more than fair for the level of quality of their work. Jake is very personable, and accommodating. It was easy to schedule online and they take a few different forms of payment including Zelle
Response from the owner · 6 days ago
Samuel, thank you very much for leaving a great review! It is a pleasure working with you and your wife. I’m glad that you guys found a detailer that you can trust. I look forward to working with you both again in the future. We’re always here for all of your detailing needs!
Outta BeerLocal Guide · 44 reviewsiTotal number of Google reviews Outta has written across all businesses on Google Maps, not just this one.
Great experience with Jake. He also was very happy to educate me in the different levels of detailing he offered, not just try and upsell to me. Would definitely recommend
Response from the owner · 2 weeks ago
Thank you for leaving a great review. It was my pleasure to get your vehicle cleaned up and ready for the winter! We’re always here for all your detailing needs, look forward to working with you again in the future!
Harrison Godorhazy4 reviewsiTotal number of Google reviews Harrison has written across all businesses on Google Maps, not just this one.
I brought my car in after my parking garage at work dripped residue on it, and it also had a lot of tree sap stuck to it. They honestly made the car look better than the day I bought it. Absolutely spotless! Jake was also great to work with throughout the whole process, very helpful and thorough. Highly recommend PAD!!
Response from the owner · 2 weeks ago
Harrison, thank you for leaving a great review and trusting us with your vehicle. It was our pleasure to get your vehicle looking new again! We look forward to seeing you again for all your detailing needs and hope you get to enjoy the clean ride while the weather is still nice outside!
Julia Lyle2 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
We are so happy with the work on our 2 cars in a short period of time. First, recovery from flood damage in one car. Then, we were so happy we scheduled our other car for a full restoration detailing. We bought it used and it’s never looked better. Go there for your detailing needs!
Response from the owner · 2 months ago
Thank you very much for the review and for your business! It was a pleasure getting your vehicles looking like new again, we hope you enjoy the clean rides and always feel free to reach out anytime for all your detailing needs!
Chen Yimimg3 reviewsiTotal number of Google reviews Chen has written across all businesses on Google Maps, not just this one.
I had a great experience with Jacob at Personalized Auto Detailing. He was able to fit me in the same morning, took the time to carefully inspect and test the paint on my vehicle, and clearly explained his assessment and recommendations.
What impressed me most was his honesty and professionalism. His priority was protecting the factory finish and recommending the safest next step rather than trying to sell me unnecessary or overly aggressive work. He was also incredibly generous with his time and did not charge me for the assessment.
Jacob was knowledgeable, transparent, and genuinely focused on doing what was best for the customer and the vehicle. I really appreciate his help and would absolutely recommend Personalized Auto Detailing.
Response from the owner · 2 months ago
Chen, thank you for sharing your experience with us. We take pride in providing honest service. We are here for all of your detailing needs.
Scott BrooksLocal Guide · 214 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
My car was flooded due to open windows during a massive rainstorm. I am impressed and thankful for the immediate care Jake took--working late into the night--to restore my car. Five Stars is not enough!
Response from the owner · 2 months ago
Scott, thank you very much for leaving a review! We take pride in our customer service, and realize that sometimes it means working after hours to help someone out in a sticky situation. I’m very happy that we were able to help get your car back to feeling good again! We look forward to working with you again in the future for all your detailing needs!
ron LeFrancois1 reviewiTotal number of Google reviews ron has written across all businesses on Google Maps, not just this one.
My brand new car was parked at work when they decided to spay the building when the wind was blowing! My car was covered in blue paint! Took my car here and he was able to get all the paint off my car and left it super shiny! I will be recommending him to everyone at work who still needs their cars detailed from the paint and everyone else needing a detail on their car! Super friendly, fast turn around and worked around my schedule! I cannot thank him enough! 5 stars hands down 😊
Response from the owner · 3 months ago
Kourtnie, it was a pleasure working with you to get your car back to the condition it was before overspray got all over the vehicle. Thank you very much for leaving a great review, and for recommending us to your colleague's. I look forward to working with you again in the future. Have a wonderful weekend!
