Customers report that technicians arrive punctually, communicate effectively via text, and provide detailed explanations regarding pest issues. The service addresses mice, ants, spiders, and other pests with treatments described as effective, clean, and kid-safe. Reviewers note the company is easy to reach, responsive to scheduling changes, and offers competitive pricing. One criticism mentions a failed attempt to eliminate cockroaches, though the company provided a full refund for the unsuccessful service.
Google rating: 5.0 out of 5 from 154 reviews (98% five-star).
Reviews on this page: 154 Google reviews (132 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 12, 2025.
Service: Ant Exterminator serving Aurora, Illinois.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★
154 reviews on Google
5★151
4★1
3★1
2★1
1★0
Reviews from Google, shown as published (original wording, unedited).
KL
Karen Lee4 reviews
★★★★★
Pest Arrest has been servicing our home for a few years now and we love the fact that we don't have to worry about seeing mice anymore. Every person we've interacted with has been very friendly and we wouldn't hesitate to recommend them!
Response from the owner · 11 months ago
Hello Karen!
Thank you for your loyalty and support over the years! We’re pleased we can always address your concerns promptly and provide the reassurance you needed. Your satisfaction is important to us, and we’re here to help with anything you may need moving forward. Please don’t hesitate to reach out if you have any questions! Thanks again!
All the best,
Pest Arrest
Jason from Pest Arrest was very friendly, knowledgeable and informative. He explained everything clearly and made the process easy. Highly recommend!
Response from the owner · a year ago
Hello Leo!
Thank you for your kind words! We’re happy to hear Jason made the process clear and easy for you. We’ll be sure to share your feedback with him—he’ll really appreciate it!
All the best,
Pest Arrest
We had this service our home for a mice situation. Punctuality was Great-
The tech was out here early which did not interfere with work schedules that we altered in our household.
The tech explained in detail the what where and why and most importantly the solution to this issue.
We are looking forward to being critter free.
Services: Rodent extermination
Response from the owner · a year ago
Hello Marina!
Thank you for your feedback! We’re glad our tech could work around your schedule and provide a clear solution. We look forward to keeping your home critter-free!
All the best,
Pest Arrest
Really pleased with Pest Arrest. We have been using them for mice control for a few years now. When we saw one in our basement at night, a tech came out the next morning to assess and set up some more prevention methods. And because we were warrantied, the extra visit did not cost us anything, and we haven't seen a mouse since!
Services: Home inspection, Rodent extermination
Response from the owner · a year ago
Hello David!
Thank you for your support over the years! We’re so glad to hear that our team was able to provide an effective solution for your mouse issue. Ensuring your home is protected and pest-free is our top priority, and we look forward to continuing to work with you. Please don’t hesitate to reach out if you have any questions or need additional assistance!
All the best,
Pest Arrest
Best pest service around! Very knowledgeable and polite staff.
Response from the owner · a year ago
Hello Jason!
Thank you so much for sharing your feedback! We’re so glad to hear that our knowledge and professionalism has made a positive impact. We’re lucky to have all of our technicians and office staff on our team and are always here to assist with any of your needs in the future! Thanks again!
All the best,
Pest Arrest
Your company and product are able to deliver the promise that other big companies are not able to deliver and for that I am completely grateful.
Response from the owner · a year ago
Hello Al!
Thank you so much for your thoughtful review! We’re thrilled to hear you’re satisfied with the results of our service. It’s great to know that your issue has been resolved. We’re committed to helping you maintain a pest-free environment, and we truly appreciate your trust in us. If you ever need anything, we’re always here to help! Thank you again!
Great service they are the best in getting rid of pest! I have tried other companies no one was able to take care of my pest issues. So happy to have found you Pest Arrest, thank you!
Response from the owner · a year ago
Hello Eunise!
Thank you for your loyalty and support over the years! We’re grateful for the opportunity to service you and appreciate your trust in our services. If there’s ever anything more we can do for you, please don’t hesitate to let us know! Thanks again!
All the best,
Pest Arrest
Pest Arrest has been very patient and easy to work with during my exterior remodel. I kept pushing my Tri-Annual service later and the understanding and communication with Pest Arrest was superior.
Response from the owner · a year ago
Hello DMP!
Thank you for your kind review! We’re pleased we are able to provide some ease of mind by working with your schedule. Your satisfaction is important to us, and we’re here to help with anything you may need moving forward. Please don’t hesitate to reach out if you have any questions! Thanks again!
All the best,
Pest Arrest
Eric is beyond helpful always is willing to listen and have answers with any questions. Always is on time and always a has a great attitude.
Response from the owner · a year ago
Hello Allison!
Thank you for sharing your experience and recognizing Eric’s dedication. We’re fortunate to have him on our team, and it’s wonderful to hear that his professionalism, punctuality, and positive attitude consistently make a difference. Your feedback reinforces our commitment to providing exceptional service, and we truly appreciate your continued trust in Pest Arrest. Thanks again!
All the best,
Pest Arrest
Eric was great. Easy to talk to, no pressure and in and out quickly. So much better than the big guys who overprice and are hard to schedule.
Response from the owner · a year ago
Hello Bruce!
Thank you so much for your kind words! We’re glad to hear Eric made your experience easy and efficient. Providing friendly, hassle-free service is always our goal, and we appreciate you choosing Pest Arrest. Thank you again!
All the best,
Pest Arrest
