CAFLocal Guide · 234 reviews
I don't know what's going on with this company. But I've been calling for 4 days and I cannot get a call back. Terrible customer service never appalled them. Sending the bill though
Review from Google · view on Google
Pest-End
Pest-End at a glance
Google reviewers rate Pest-End 4.7 out of 5 based on 304 reviews, with the owner responding to 69% of them. Customers frequently praise the company for punctual appointments, thorough inspections, and reasonable pricing compared to competitors. Recurring themes highlight professional technicians who communicate effectively and resolve issues with ants, rodents, and wasps. However, low-star reviews consistently cite a pattern of poor customer service, specifically regarding missed callback promises and doubts about the long-term effectiveness of their pest control solutions.
- Google rating: 4.7 out of 5 from 304 reviews (89% five-star).
- Reviews on this page: 304 Google reviews (229 with written comments, 1 with photos).
- Owner responses: the business replied to 69% of reviews.
- Most recent review: October 1, 2026.
- Service: Bed Bug Exterminator serving Methuen, Massachusetts.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★304 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Matt12311 reviews
I had Sean G for the initial inspection, and when I confirmed to sign up for Pest-End's services Brian and Lisette performed the install. All three were very efficient and extremely knowledgable in answering any and all questions I had about what they were seeing and what I could do to further ensure no further issues with pests. I am very happy with my introduction to Pest-End and look forward to continue working with them.
- Price assessment: Reasonable price
- Services: Rodent extermination, Termite inspection, Termite extermination
- Pest type: Termites, Rodents
Review from Google · view on Google
Mary Rose Kiklis4 reviews
I have been with pest end for years now and I can always rely on Nikhole to just come and get it done! She is great with my dog in the yard and always professional. It’s because of her that I love pest end!
- Price assessment: Great price
- Services: Rodent extermination, General pest inspection
Review from Google · view on Google
CaitlinLocal Guide · 32 reviews
Nicole came out to inspect our home today. She was very thorough and kind. She checked everything - interior ans exterior and provided tips to deter rodents. Highly recommend
Review from Google · view on Google
Felicia MarieLocal Guide · 35 reviews
Idk if it’s just me since all the other reviews seem to be glowing about how great this service is… but I’ve been paying for it for close to a year and still have an active mouse problem that’s only getting worse not better.
Response from the owner · 11 months ago
Hi Felicia Marie, thank you for sharing your feedback. We are truly sorry to hear about your experience and that you are still seeing activity. That is never the level of service we want to deliver. We have tried to locate your account but have been unable to identify the property connected to this review. Please reach out to us at 603-382-9644 or email [email protected] so we can review your service history and make things right. Thank you again for taking the time to let us know. We appreciate the opportunity to connect with you and address your concerns.
Review from Google · view on Google
MICHAEL1 review
Cameron was a true professional who eliminated our insect problem and was willing to explain his work as well as the next best steps to take.
Review from Google · view on Google
chris mordach3 reviews
We were very pleased with our technician, Charles C. He was polite, knowledgeable and did an outstanding job spraying the property for yellow jacket activity. Took the time to answer all of our questions. We have been a long time customer of Pest End and highly recommend them for pest control Chris M
Review from Google · view on Google
Michael3 reviews
I shared with a Pest End representative a recent concern that needed a professional opinion. An appointment was scheduled in a reasonable time frame, and at the appointed time, Kyle arrived and gave the same professional, thorough inspection he has offered during previous visits. Kyle answered all our questions and was in fact pro-active and polite in his approach. We are always confident in Kyle's knowledge of his craft, and once again the response and service were 5 Star. Thank you
Review from Google · view on Google
Kathy Sartorelli3 reviews
Pest End has been great and Jose is awesome. They have been taking care of my 5 rental properties for a few years. I’m very happy with Pest end and my service tech Jose. He is professional and does a great job for me. I would highly recommend !
Review from Google · view on Google
Gilmar Machado1 review
They come to my work the guy Brandon grant us very nice and polite. Answer all my questions.great job Brandon
Review from Google · view on Google
Business details
- Address: 15 Pelham St, Methuen, MA 01844
- Phone: (800) 287-4321
- Website: pestendinc.com
- Service area: Methuen, MA