Google reviewers rate Pestco Professional Services 4.9 out of 5 based on 331 reviews, with the owner responding to 99% of feedback. Customers frequently praise technicians for punctuality, clear communication, and effective treatment of pests like ants, bees, and mice. Recurring themes highlight professional conduct, reasonable pricing, and quick scheduling for issues ranging from seasonal insects to rodent removal. However, some low-star reviews cite missed appointments, unresponsive follow-ups, and billing disputes regarding contract renewals.
Google rating: 4.9 out of 5 from 331 reviews (97% five-star).
Reviews on this page: 331 Google reviews (277 with written comments).
Owner responses: the business replied to 99% of reviews.
Most recent review: August 12, 2026.
Service: Bed Bug Exterminator serving Pittsburgh, Pennsylvania.
Data from Google, last updated November 2, 2026.
Star ratings
331 Google reviews we collected
4.9of 5
5 stars32097%
4 stars21%
3 stars41%
2 stars00%
1 star52%
Praise vs complaints
Phrases our text analysis found in 277 written reviews
98%praise
Praise37098%
Complaints72%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17045%
Speed & response6718%
Quality & results6517%
Would recommend4011%
Communication144%
Honesty & trust144%
Price & value72%
What customers talk about
We read 277 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He takes the time to answer questions, explains everything clearly, and always provides outstanding service with a friendly, professional attitude.”
“Extremely professional, efficient, polite and he explains everything and takes time on what he does.”
“The final time he cancelled and rescheduled an appointment, he showed up hours late (more work missed) without the tools he told us he would bring for…”
“If you need pest control, he's reliable, thorough, and truly cares about his customers.”
“Terrible, I asked them not to renew my contract so they just started billing me monthly.”
“I highly recommend Terrence and Pestco to anyone looking for dependable, top-notch pest control.”
“Shawn was polite, friendly and very knowledgeable, and he took time explaining the process and answering my questions.”
“Nick is 100% reliable and cares about people’s well being!”
“He gave us a quote and it was extremely reasonable.”
People customers mention
Maines19 reviews
Wiles11 reviews
Terrence10 reviews
Lipke9 reviews
Jeremy7 reviews
Shawn6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
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Heather “Brat” TuckerLocal Guide · 10 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Terrence is the best! If you need pest control, he's reliable, thorough, and truly cares about his customers. He takes the time to answer questions, explains everything clearly, and always provides outstanding service with a friendly, professional attitude. It's clear he takes pride in his work and goes the extra mile to make sure the job is done right. I highly recommend Terrence and Pestco to anyone looking for dependable, top-notch pest control. Five stars all the way!
Services: Bug & insect extermination, Ant extermination
D
David Lundberg9 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Nearly every time we scheduled an appointment (2 hour window for each appointment), either my wife or I would stay home from work to wait for the technician, Terrence. Nearly every time we scheduled an appointment, we would get a call hours after the scheduled time and we were told how busy he was and could not make it as if we were not already aware that he was not coming.
The final time he cancelled and rescheduled an appointment, he showed up hours late (more work missed) without the tools he told us he would bring for our specific issue.
Services: Bug & insect extermination
Response from the owner · 3 months ago
David, we are sorry that the scheduling and communication surrounding your appointments caused frustration and inconvenience. We understand the impact of arranging time away from work for a scheduled service window.
We have reviewed the service history and spoken with the technician involved. During the final visit, the interaction escalated to a point where our employee did not feel it was appropriate or safe to continue the service. Pestco is committed to treating every customer professionally, and we expect the same respectful treatment for our employees.
Because this matter involves conflicting accounts and concerns that are not appropriate to debate publicly, we would welcome the opportunity to discuss it directly. Please contact our office at 412-252-5200 and ask to speak with the General Manager.
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Ron Daniel4 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Thank you, Ron! We really appreciate the 5-star review. We’re glad to hear Luke did a great job servicing your home, and we’ll be sure to pass along your kind words to him. Thank you for choosing Pestco!
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Afrika Jam1 reviewiTotal number of Google reviews Afrika has written across all businesses on Google Maps, not just this one.
I cannot recommend Dale enough, he is so understanding, professional, and kind. We were worried we had some kind of bug and he did his inspection and educated us during the process. He gave us a quote and it was extremely reasonable. We are lucky and haven’t had any bugs but if they come back we will be ready for them all thanks to Dale
Response from the owner · 5 months ago
We appreciate the positive feedback!
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ChasedalotLocal Guide · 374 reviewsiTotal number of Google reviews Chasedalot has written across all businesses on Google Maps, not just this one.
Dale Synder is a true professional. On time. Knowledgeable and honest.
Response from the owner · 6 months ago
Thank you for the 5-star review! We’re glad to hear Dale provided professional, on-time, knowledgeable, and honest service. We truly appreciate your feedback and thank you for choosing Pestco!
T
Tom AldenLocal Guide · 240 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
The initial treatment they did on my house was not effective. I called them about attempting a follow-up treatment and they have been totally unresponsive.
As an update, after that review they did respond and did a followup treatment which seems to have worked. I will follow up after the quarterly treatments.
Response from the owner · a year ago
Hi Tom,
We're very sorry to hear about your experience and sincerely apologize for the delay in responding to your call on the 15th. That’s not the level of service we strive to provide. We take your concerns seriously and would like the opportunity to make this right. Our goal is always effective treatment and clear communication. Please contact me directly at 412-252-5200 or [email protected] so, we can schedule a prompt follow-up and address any issues you’re still experiencing. I would be happy to take care of your issue personally.
We appreciate your feedback and hope to earn back your trust.
Sincerely,
Bob Wiemer
General Manager, Pestco Professional Services
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Richard LindholmLocal Guide · 20 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
My mother-in-law had a huge bees nest that was right by her front door and she kept getting stung. I called Rob at Pasco professional services. They came right out and were able to remove it. We’re very grateful and I would recommend them to my friends and family thank you guys very much Petco for your hard work and your professional service
Response from the owner · a year ago
We really appreciate the positive feedback!
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Wade Henderson2 reviewsiTotal number of Google reviews Wade has written across all businesses on Google Maps, not just this one.
Omar is our service worker from Fox and he’s awesome! Extremely professional, efficient, polite and he explains everything and takes time on what he does. I would definitely recommend.
Response from the owner · a year ago
Thank you for the positive feedback!
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Raymond Reardon2 reviewsiTotal number of Google reviews Raymond has written across all businesses on Google Maps, not just this one.
Nick came out to my house and eliminated my wasp problem, he came out the same day I called and did a fantastic job. He was clean, neat and very efficient I cannot be more satisfied with the work he did
Response from the owner · 2 years ago
Thank you Raymond! We appreciate your business and your positive feedback! We'll let Nick know!
