Google reviewers rate Pet Play House Phoenix 4.8 out of 5 based on 305 reviews, frequently praising the facility's cleanliness, convenient location, and reasonable pricing for daycare, boarding, and grooming. Customers highlight the staff's friendliness, punctuality, and proactive communication through daily photo updates and social media posts. However, some low-star reviews cite concerns regarding pet health issues after stays, pricing increases for grooming services, and instances of mishandling specific animals or customer inquiries.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Friendly helpful people who my dog seems to really like
Hi, Dennis. Thank you so much for leaving us a stellar review!
Dobby goes to daycare every week. We also board her when we go out of town. We wouldn't trust anyone else. She loves all the people there and is so excited when we pull in I can barely keep her in the car.
Hi, Amanda. Your feedback is highly appreciated. Thank you for the review! We can't wait to see you back.
I have boarded and groomed my little terrier here and they are so great. Very accommodating, very communicative, and so sweet to my girl.
Hi, Kate. We appreciate the kind words and are glad we could provide you with a positive experience! We love all fur babies as if they were our own.
Our six-month old pup had a great first visit experience. The team was very welcoming and helpful. The location is convenient and our first visit was free (unexpected).
Hi, Kathey. Thanks for taking the time to share your positive experience. We truly appreciate it! We strive to provide the best quality pet care.
Always helpful and friendly and expedient!!! The whole staff really care for all of our 4-legged friends!
Hi, Rebecca. We are thrilled to learn that you had a positive experience with us! We can't wait to see you and your fur baby again.
What a pleasant experience! I wasn’t sure how one of my big dogs would do with the group play but I think the staff made it very calming for him to acclimate. Based on the exchange both at drop off and pick up I could tell they really had the skills and passion for caring for dogs. I highly recommend if you need a place to board your dogs.
Hi, Carey. Thank you so much for leaving us a stellar review!
My girl Dolly loves this place. She looks forward to it every time she goes. They are kind and I pay extra for an afternoon snack which is great since she runs around so much. I would definitely refer this place to anyone for daycare.
Hi, Karina. Your feedback is highly appreciated. Thank you for the review! We can't wait to see you back.
I just moved to the area and had to go on a work trip! Called them and consent to take my 1 yr old pup! I have not seen him this happy. Daily report and pictures! Even see him on instagram!! Biggest relief to see him happy. And the options that they have are great
Hi, Ambs. We appreciate the kind words and are glad we could provide you with a positive experience! We love all fur babies as if they were our own.
What a fantastic place! Pet Play House is a well-oiled machine! I nervously dropped my 'first-timer' pup, CeCe, off for a trial day. I was told I would receive an update and photos throughout the day. ...Well, I think the photo speaks for itself! (CeCe is the one in mid-air with a huge smile)! I now actually feel guilty when I don't take her to "daycare" - she will sit at the door waiting to be taken, even when I have no plans to drop her off. What a wonderful service Pet Play House offers - do you take humans???? 😄 Thanks for giving "Crazy CeCe" so much fun!
Hi, Brittany. Thanks for taking the time to share your positive experience. We truly appreciate it! We strive to provide the best quality pet care.
We found out about Jet Pet Resort from a friend! We had to leave our dog at Jet Pet Resort a few times and we couldn’t be happier! Great space and friendly staff. Plus, our dog gets to hang out with other dogs!
Hi, Monica. Thank you so much for leaving us a stellar review!